"Used Silver Zone recently for first time and found the experience to be first class. The 'check in' procedure is reassuring with the photographic eveidence on arrival. The compound is as secure as one would expect at this cost with anti-climb fencing and cctv cameras. The transfer to and from the terminal is simplicity itself with regular buses.
On my day of arrival heavy snow lay on the ground, but the staff were there willing to shovel away to enable satisfactory parking to be made.
On my return, I had mislaid my receipt but on production of my passport proving my identity found the experience to be totally fuss free.
Certainly a car park I shall use in future and would recommend to others ....... excellent value overall"
"Absolutely disgraceful. I have been a regular user for several years and booked parking to cover a short break to Jersey. Unfortunately this was cancelled as the airport was closed through bad weather. I asked if I could rebook for the end of February but was told that no refunds would be given. So much for looking after the customer. I will be looking at off site parking in future"February 12, 2009
"Car park provided first rate facilities and transfer. The only criticism I would have is that on previous occassions when I have used this car park on our return cars would have been moved nearer to the drop off point, this service appears to have been withdrawn and my family (including 8 year old daughter)then had to trek through the car park with all our luggage. Had I known that cars would not be moved I would have parked much nearer to the return fdrop off point."February 10, 2009
"Our holiday was postponed due to snow and sickness but they still wanted me to rate the carpark! All I can say is that they wouldn't let me change the date, so we lost £37. Bit miffed really!!!
I'm sure the carpark would have been fine if we'd made it."
"As always excellent service from "Silver Zone" parking at Bristol airport. However this time they were even better, especially as the weather was very bad due to a heavy snow fall. One of the staff even dug my car out to get me on my way home in the early hours of the morning. Thank you for such superb service."February 10, 2009
"Excelent service. N problems/ smooth changeover"September 28, 2008
"Check in and out was simple and quick. Had to wait about five minutes for a coach, which was pretty good. No hanging around once the people at the stop were on board. No complaints whatsoever."September 1, 2008
"Very Good! straigh forward, and easy to use.
Although a more regular bus service would have been ideal for the Return Journey - luckily I was 'not' one of the few who had to wait for the next bus.
"Very good service - cheerful driver on early morning pick up. Will use again."August 9, 2008
"very convenient. quick service....no hassles at all, would definately recommend it."August 6, 2008
"Good value (a lot less than other airport carparks) and easy to find. The shuttle bus service was excellent too."July 28, 2008
"Very easy to get to - no queues seamless and quick transfer to and from airport- didn't need to walk miles to the car on return which always helps when returning to the rainy UK -
Bus arrived on time for retrun to the car no delays/queues
Will use again"
"Very satisfactory in all aspects of service"June 25, 2008
"We found our first experience using Silver zone car parking and transfers to and from the airport terminal excellent and we would recommend it to our
friends. Best wishes for future expansion."
"A few points:
1. Better maps/ directions from key routes (I came from M5 southbound). I missed the Silver sign on the airport roundabout, and then became very confused. A better map that I could download at home would have really made things easier.
2. The route from M5 to the airport is bad. Would it be quicker, even if longer, to go past the airport on the M5 and then enter from the south?
3. You need bus shelters at the airport. It was wet, windy and very cold on our arrival. Very uncomfortable, especially with 2 young children. An electronic display telling customers when the next bus was due would be helpful too.
4. The above is meant as constructive criticism. The staff were friendly and efficient, and the car park good value. Thanks."
"We had to park in overflow carpark when we arrived. As there was no trolley facility in overflow car park I had to carry a heavy case some distance to check in!
I understood the car would be moved somewhere else during its stay and returned to an area near the office on my return. This was not so and we were faced with another case carrying excercise in the dark (poorly lit)to the overflow park not pleasant on a cold wintry night at 11.30pm."
"Having pre-booked and pre-paid service was very hassle free. Very little waiting on check-in and bus delivers direct to departure door. On return at 23.00 no need to phone for bus which turned up after approx ten minutes, very quick key collection and car parked in bay near office"February 28, 2008
"Silverzone was closed when I got there,had to park in long stay. very worrying just before I whent on holiday.Given voucher for longstay so ok on return but it was not secure."February 15, 2008
"This is the first time I have used this car park and I was very impressed with the service. The check-in and check-out was efficient and speedy and the rates were very favourable compared to other parking lots. I will certainly use it again."February 14, 2008
"we were moved bto airport car park"February 7, 2008
"I would like to thank you and your staff for a very efficient and professional service last weekend, especially when my easyJet flight from Malaga to Bristol had been delayed by over an hour and when departing the airport terminal at Bristol in the early hours your bus was waiting to transfer me to collect my car.
Once again many thanks for the service provided."
"Excellent service on arrival, but the return was marred by having to wait over 20 mins in the pouring rain, with many others, for the bus to arrive. Otherwise, price and service was good."January 21, 2008
"I have NEVER had any problems when parking at SilverZone. There are always bus' just about to leave, so have never had to wait for too long. They are always warm and clean. Wish they wouldn't move your car though when you pick your car up(I am on crutches!)"January 14, 2008
"Have used this parking facility before, and it runs very well. Sensible pricing, helpful staff and convenient."January 14, 2008
"The price was fine and affordable but the experience however was let down by the young man behind the desk.
I appreciatte that it was the festive season but the guy behind the desk was rude and abrupt, also it was obvious that he was either hungover or drunk from the night before.
Regards R Steenson"
"excellent we were delayed overnight and did,nt have to contact you or pay any extra, which was great after the hassle of a long delay. thank you"January 13, 2008
"Very positive feedback! Fast transfer from and to the airport. Easy and quick check in and out! If I have to I will use it again!"January 8, 2008
"On arrival at the Bristol Silverstone car park we were moved - very efficiently - to the main car park at the airport."January 8, 2008
"Excellent service many thanks"January 7, 2008
I sent an email from my home address (firstname.lastname@example.org) on the evening of 27 December cancelling my booking, due to circumstances beyond my control, and saying I would appreciate a refund. Is there any news on this?