"We had not used this car park before but if we fly out of Bristol again, we most certainly will use it. The arrangements were executed perfectly and we have absolutely no complaints."June 6, 2007
"I have used Silverzone before at quiet times of the year and been very pleased with the service, but not this time. I would guess they are not able to cope with the holiday peak. We were running a little late when we arrived at the car park and were amazed that the reception car park was full and so was the overflow car park. We wasted valuable time driving around trying to find somewhere to park. no one came to help us or direct us to where spaces were. Once we parked I could only get out of the car through the passenger door because the space was so tight. we had to walk quite away and then queue to book the car in. The shuttle bus was full, people were crammed in so much luggage was being fed into the bus over peoples heads and the doors would not close as more people came in. We were all crammed up together. If we had not cuaght this bus which seemed to be the only one we would have been late for checkin. As it was we only got there 2 minutes before the desk was closed. A dreadful experience. When we returned we had to wait 15 minutes for a bus outside in the cold, the queue must have been over 50m long. A very unpleasant experince all round."June 5, 2007
"I was very impressed with the pleasant and smooth service after I had had an horendous journey to the airport. The speed with which I was 'processed' enabled me to book in on time. On my return the transfer bus was waiting and the lady who informed me as to the location of my car was cheerful and caring, reminding me which side of the wall my car was parked. I found the service first rate and would like to pass on my thanks via this e mail."June 5, 2007
"excellent service as always used silver zone for some years now.
Never found fault"
"The parking worked really well and I thought the staff very good - we waited no time to collect our car and was very pleased that it had been moved close so we could easily gte to it on our return - I would really recommend Silver Zone and will definately use again!"June 5, 2007
"I felt tht the parking at Bristol Airport was very good. The service was quick and very helpful. I would recommend it to anyone."June 4, 2007
"This was the second time that I have used the Silverzone carpark at Bristol, both occasions have been excellent. Transfer between carpark and terminal was quick and easy, and the staff were courteous and helpful. Even changing vehicle details after booking was easy. This coupled with a sensible price, and the fact that the car remains on site, make it an easy choice."June 4, 2007
"My comment on the actual site, of which this was my first visit, was that it was very good, transfer to and from the airport was also very good.
My real reason that I am taking this opportunity to give you some feedback, from my perception, is the total lack of "people skills" as shown by the staff (two women)who were on duty at reception, on our return from holiday. Admittedly it was 2.30AM (I appreciate not easy at that time of the morning) they were just not user friendly, they had no comments to make to anyone, not one iota. No smile, no interpersonal skills whatsoever were in evidence. In fact, my keys could not be found for quite a few minutes, in the meantime four other people were dealt with before my keys surfaced but still not one comment was made.
Outside, my wife and I just said to each other "Isn't it nice to be home".
It made such a negative impression on us. We live fairly locally but my thoughts are; what must first time stangers or overseas visitors think of their visit to Bristol/England! Not a good way to fly the flag of welcome or friendship.
Please don't think I'm just a moaning minnie, I think it important that impressions like ours are fed back to management.
"Had difficulty finding a space to park on Sunday 27 May. Signposting to overflow parking could be better. Good bus link with terminal. Efficient staff to take details and return keys."June 4, 2007
"Great efficient service and value for money. Will definetely use again."June 4, 2007
"Staff are helpful. Bus service to and from regular and good."June 4, 2007
"We have always used silver zone when flying from Bristol and found the parking excellent. Leaving the car outside the office when an attendant would park it in the long term car park for us and finding it there on our return was great. However, when we used the park in May 2007 everything had changed.
We travelled with family (2 cars)and with the car park being full finding a space before we could check in and carrying the luggage from across the far end of the car park with three small children in tow was dreadful. Unless things change I will not use Silver Zone again."
"this is the third time i have used the silver zone parking at Bristol. The service is excellent, just hand over your booking form and car keys to receiption receive your receipt and there is a bus ready to take you to the terminal. Arriving back at Bristol there was alot of people waiting for the bus but extra buses were arriving very quickly. Again great service. Will use again in the future and would not hesitate to recommend. Our car had been carefully parked and had received no knocks or scratches."June 3, 2007
"More hassle than it's worth - the airport's Long Stay parking isn't much more expensive, it's right opposite the terminal and you don't need to wait for the shuttle bus. The bus service is rubbish late at night, and they don't seem to cater for lots of flights arriving at the same time. Queues for the bus stretched all along the front of the terminal. It was quicker for me to walk round to the Silver Zone office to pick up the car and then drive it back to the airport to pick up the family. Hopeless. I'll use the Long Stay next time."June 3, 2007
"I found the service that was on offer to be excellent. I would use it again and recommend it to any one."June 3, 2007
"I thought the price was very reasonable and the whole booking service easy, when we arrived at Bristol the signage to the silver car park was clear and easy to enter. The personel in the office were pleasant and efficient and we were quickly transported to the airport terminal it was a shame however that the bus was very dirty and didn't look like it had ever been cleaned.
On return we waited outside the airport at the appropriate bus stop, however we were not at the head of the queue and after one bus had picked up passangers had to wait some 20mins before a second and third bus arrived to transport the remaining car owners to the silver car park. On arrival back at the office the staff worked quickly and efficiently to deal with the large quantity of people and we were accurately directed to our car which was in the same condition in which we left it.
We would hesitate to reccomend this service purely due to the excessive wait to be transported from the airport back to the car park."
"Arrival at check-in was very efficient and trouble free. I was obviously expected with only a few seconds spent confirming my details. A lot of the arrival parking places were occupied and I had to park in the overspill area. This could have been a nuisance had the weather been bad but was ok under the circumstances. All the security precautions on the way in were a reassurance that my car was in good hands.
Collecting my car was also very quick and trouble free. Only a 10 minute wait for the bus at the terminal building even though I had just missed the previous one. At the desk, the keys were provided very quickly and the car was parked only a short walk away.
Altogether a good value (others at Bristol silver zone are charging up to £5 more than you) efficient service delivered by friendly staff from booking through to collection. I will definitely use this service again."
"having used silverzone parking for the 4th time we are still impressed with the service arrived at 11am on the 24th may the car was parked up and we we greeted by friendly staff at reception and proceeded to the airport. coming back home on the 1st of june at 2AM WITH A 3 YEAR OLD 4 suitcases and pram we were met by a very friendly driver who got off the bus and helped by husband with the cases which left me able to look after my grandson. our car was collected and we were on our way home within 15mins of leaving the airport excellent service. we will continue to book silverzone each time we fly from bristol."June 2, 2007
"Found the Silverzone parking facility was first class. Even when I reported that I had lost my ticket when abroad. The staff used my Booking Form and gave me my car keys within a very short time. the car had been placed very close to the office so that we walked only a few yards to pick it up on our return."June 1, 2007
"We booked 7 days car parking via the internet 3 days prior to going away and it was relatively in expensive compared to the other companies. I found the booking process easy to follow and recieved confirmation of my booking swiftly.
Finding the parking was easy as it was well signposted and booking and collection of the car was quick in and out in 5 mins.
Buses to the terminal were waiting both at our arrival and departure. Overall an excellant service and no complaints."
"Fantastically fast and efficient service."June 1, 2007
"Everything worked fine. Drop off was straightforward, with only a short queue to do the paperwork. The shuttle bus was ready and we got quickly to the terminal.
Coming back, the shuttle bus was there after we cleared the arrival procedure and the trip back to the carpark was quick. The car key was produced promptly and we were soon on our way. The car had been moved from the dropoff point to somewhere nearer the office, which was helpful.
Overall I was impressed and will use this service next time I fly from Bristol"
"I found the system AT bRISTOL EXCELLENT
But, we stopped i the services on the way home and discovered a scratch on the bumper of the car.
I have only had the car a month and had cleaned (washed it) before my journey up and there was no mark on it. It is only small but what do you suggest as a way forward.
"Faultless service. Excellent customer care and friendly staff. Would not hesitate to book again with Silver Zone at Bristol Airport. Hassle-free. Very streamlined. Thank you."May 30, 2007
"Adjacent to the airport
Convenient... = ABC!"
"I booked this site from the Internet. I thought the service was excellent. Parked easily enough, sorted out the paperwork and waited for the bus to the airport. Arrived back and waited about 10 minutes (it was very cold though after being in Cuba), keys returned to me and car picked up.
Very good service and would definitely recomment and use this service again myself."
"easy to book
easy to find
second time me and my partner have used
very pleased with the service provided
will deffinetly use again."
"Unfortunately this time when I booked in your computers went down which took a little longer to check in. Having said that your staff were very helpful and efficient.
Silver Zone is a car park I will use in future."
"Very efficient service from initial booking through to collecting my car at the end of the holiday."May 28, 2007
"Great holiday and the usual excellent parking service
provided at Silverzone, looking forward to using your facility again in September. Thanks again."