"Have used Oakwood in the past without issue but recently had an unpleasant run in with the boss. As a result of the recent bad weather our flight back from Barcelona was delayed by 2 days. As soon as we learnt of the delay we contacted Oakwood to let them know that we would be arriving home 2 days late on the same time flight with Easyjet.
On arrival at Bristol we collected our case and rang for pick up. The staff member who picked us up was pleasant and friendly but didn't have our keys. When we reached the car park our car was nowhere to be seen so my husband went to locate it. We were informed by 'the boss' a burly bullish man that we were not due in until the following day. We assured him we had rung and told them that we would be back on the Monday. He insisted that we had told them Tues although we know we had told them Monday (I had listened to the conversation my husband had with the member of staff when we rang to inform them of the new flight date)
We were left standing in a cold car park for at least 45 mins waiting for our car to finally materialise. When our car finally turned up we were asked for £10.00 for the extra stay. I suggested that as we had had to wait out in the cold they should wave the charge. The burly bullish man 'the boss' was very aggressive in demanding full payment. At no time had we received any apology for the prolonged delay we had been totally ignored whilst waiting for our car. I said that I would pay £5.00 to which I received a very aggressive response.
If you have a problem I'm afraid Oakwood's customer service is non existence. I shall will not be using Oakwood again a company whose boss behaves like a burly bully!"
"The service was excellent and is conveniently placed only five minutes drive from the airport terminal. Its a little tricky to find on a dark morning but once we got there we were able to leave our car with a minimum of paperwork. The driver cam to pick us up on our return after ten minutes, our car was there to pick up and we were off again within minutes. The car was as we left it! Excellent service for an amazing price!
My only thought is to allow a bit more time on your outward journey as there is only one shuttle bus and we just missed out on catching the one leaving after we arrived. We had to wait 15 mins until it returned. We made it in time but it was a bit of a rush."
"excellent service, perfect location very near the airport. no waiting on drop off or picking up from airport. brilliant.! will use and recommend for any future trips away. than you :)"February 26, 2018
"Easy to use personal service. Very reasonable price. Friendly and efficient."February 20, 2018
"I have used Oakwood Parking for years and they always seem organised, chatty and charming."February 17, 2018
"Excellent, friendly and prompt srervice both to and from airport. Only 2 minute shuttle."January 27, 2018
"Service was very good, staff were very friendly and pick up to airport and return was excellent. Oakwood car park was a bit hard to find, although a building was properly sign posted.
It would be perfect service if there the car park had few cameras to capture the condition of the car ( any scratch or dent) on arrival."
"Used this place last week and found it easy access, but I also found the staff unhelpful with the cases to be honest. On our return it was lagged in mum everywhere my car was parked in a muddy pool , our cases were filthy so was inside of my car come the end."January 17, 2018
"Recently used Oakwood Parking when flying from and returning to Bristol Airport. All positive. Right price. Situated very close to airport so transfers, which were very prompt, were very quick. Thank you."January 15, 2018
"Excellent location and service. Got delayed by an hour and they were really helpful and reassuring that I'd get there at time. On my return I was delayed by 36 hours and were once again superb. No charge for the extra night and a quick pick up. Will definitely use again. Thank you"January 3, 2018
"As always friendly prompt and efficient. Even with lots of snow on the ground when we arrived at 5.00am"January 3, 2018
"Great Service."January 2, 2018
"Excellent service, as soon as we arrived at the baggage collection area, we telephoned to say we had arrived, and as soon as we had walked to pick up point the collection vehicle arrived.
my car was ready to drive away, the frost had been cleared.
I would use again."
"A sensible price for a good service. 2 minutes away from airport & came immediately when rang to say we'd arrived. Will definitely use again. Recommended."December 30, 2017
"Really good service only disappointment was the car was in the field if it had been moved the screen wouldn't have been so frozen but will definitely use you again thank you"December 29, 2017
"Excellent service again have used it many times and always excellent"December 17, 2017
"Really good service thanks and loved the Xmas hat"December 15, 2017
"Even though our flight was delayed by 2 hours getting back all went well with Oakwood Parking.
"No concerns. Dropped off and pick up within minutes. Will always use"December 2, 2017
"Fast, on time , very good service, 5***** service"December 1, 2017
"Drop off was fine. 5 out 5. mini bus to airport good. No time wasted.
BUT I did have a problem contacting them to pick up . it could have been the mobile phone signal . It said please ring back later on serval occasions. I did finally get hold of him. and it was fine keys car ok ."
"Going to the airpirt was quick and easy......we literally got out of our car and straight into the minibus. We were at the aurport in judt a few minutes.
On return we had a short wait as the minibus was just pulling away with people. However the bus returned shortly and within minutes of getting to the car storage area, we were driving away.
Each member of staff was polite, helpful and friendly.
I would use this setvice again and recommend it to ithers."
"It's so convenient. We only had to wait minutes for a very short transfer each way. A pleasant and helpful driver and It was the cheapest parking by far so it's a no-brainer really!
One drawback is that it is an unlit car park and on a previous occasion we had to find the car in the dark, so if you're expecting to arrive back in the dark, keep a torch handy!"
"Good service, good price."November 26, 2017
"Hi everything went well but a little help with putting the bags in the back of the van would not go amiss and taking them out also. But transfers were great."November 19, 2017
"Excellent service going out on 04/11/17 not so good coming back,the chap who pick us From the airport never opened a door or helped my bags,in fact did not move from his drivers seat,because he was picking up a stag party from the pub down the road that was at 11.30 ish but always had great service on the many times of using your company"November 18, 2017
"Easy booking andgood efficient delivery and pick-up at the airport."November 9, 2017
"We have used Oakwood a couple of times now and would definitely use and recommend again. What a great team you are. On arrival home our car wouldn't start. You were so accommodating, offering a warm office to stay and numerous cups of tea. Can not thank you all enough, unfortunately the car has now gone to car heaven!!!! But hopefully will be back to use you again pretty soon. Wonderful people xx"November 2, 2017
"Very pleasant and attentive shuttle drivers. Quick and easy journey with drop-off/collection in the short stay, so no faffing with being miles away in a massive car park.
Overall, would happily book again, as both cheaper than on-site parking and far less hassle, especially with two younger kids."
"Very good and efficient service. Have used airport parking in the past but theses are cheaper and better. Will definitely use Oakwood parking again in the future"October 27, 2017