"Beyond disappointed. I telephoned 25 minutes prior to arrival at the airport. Told by a curt operator to ring when closer. I telephoned when 20 minutes away and was told to ring when closer. I telephoned when 10 minutes away - advised 15 minutes before arrival as there was traffic ahead) and was told a driver was despatched and to park in Bay 9 which I did. The driver did not arrive. I telephoned again and was told a driver was minutes away. The driver did not arrive. I telephoned again, now close to gate closurer time, and was put on hold while they contacted the driver - no-one came back to me. I ended up leaving my keys in my car, unlocked to ensure I could check in at the gate. I was too late and the flight had closed. I will ensure all my colleagues, who regularly fly from BHX, are advised of the lack of customer care."October 13, 2014
"We were met at the drop odd point as arranged.
A really nice guy, no hassle, very pleased with the service and price!"
"It was OK, thanks."June 13, 2014
We had an early morning flight which meant arriving at the airport at 4am. Rang the number provided 10 minutes before we arrived. Friendly voice the other end who re-iterated the drop off point which was relatively easy to find. Their rep was there about 5 minutes after we arrived by which time we had got our luggage out of the car. He was friendly and welcoming even at that time of the morning. He took numerous photos of the car, which was only a week old, and wished us a lovely holiday. We were heading into the airport terminal within 10 minutes of arriving at the car park.
On our return, we called the number provided as we were coming out of the terminal, once again a clear, friendly voice told us to make our way to where we dropped the car a week before and told us the car would be with us within 10 mins. In fact it entered the car park soon after 5 mins. Apart from it being a bit dirty (probably due to dirty rain). No damage or scratches, had added less than 5 miles. We were away and on our way home within 15 mins of calling them. First time I have used a Meet and Greet and was a bit worried but needn't have been. Would definitely use them again.
Thank you Maple Manor"