Birmingham I Can Park and Ride reviews
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Here are some comments that our customers have made about Birmingham I Can Park and Ride
Brilliant service. Used their facilities for the first time.Reasonably priced, courteous staff, drivers could be a little happier. Definitely use them again.
July 18, 2017
The carpark is on a rough old demolition site, with some concrete areas and some areas of compacted rubble or gravel that is impossible to wheel a case over.
Although the electric front gate and fence look impressively secure, the rest of the site is surrounded by temporary fence panels and plastic bollards. The reception and waiting room are portacabins.
The whole operation looks temporary and amateurish.
The transfer to the airport was in a dirty, smelly old minibus. The driver drove through a village that has a 30 mph speed limit at 36 mph according to the speed trap sign in the village.
On my return, I telephoned to say that I was back, as is requested on the paperwork. I was told the bus was on the way, and arrived at the bus stop just as the bus arrived. I boarded, along with several other people and we sat and waited for a few minutes for another person. We then waited for several more minutes until I received a call from the I Can Park office to tell me the bus was waiting for me.
The driver overheard me saying that I had been sitting on the bus for some time, and asked me my name. When I told him, he simply drove off without comment or apology. Again the driver triggered the speed trap at 36 mph on the return journey.
When I was handed my keys at reception, I was asked to sign a declaration stating that I would not hold the company responsible for any damage to my vehicle, and that my own insurance would cover the car for all eventualities while parked. A disclaimer like that should be asked for on arrival, not on return! I signed the form, but said I would not give it to them until after I had inspected my car.
My car was ok, but as I was annoyed I decided to just drive away without returning the form. The man from reception came out and refused to open the gates until I gave him the signed form despite the fact that other motorists were getting angry as they were waiting to leave. I took a picture of the paperwork and gave the form to him, and he then opened the gates to let me and the other vehicles out.
Holding people against their will like that is a serious criminal offence!
I fly on business many times a year, from many different airports. I Can Park And Ride is without doubt the most amateurish third rate parking operation I have ever come across, and if you sign their declaration you might as well have left your car on a street somewhere. If anything happens to it while in their care, you are agreeing to absolve them of all responsibility and claim on your own insurance.
July 15, 2017
easy to find and very helpful staff. near the motorway too so easy to get back onto M6........only one thing..it is a wee bit far from airport....takes a good 40mins from getting to the car park, parking car booking in and travelling to airport....so leave good time before flight...but has to be said it is good value for money
July 15, 2017
To be honest the car park was in a bad state. It looked liked the operator had come across a large flattened industrial site and turned it into a car park. I had to avoid pot holes and large stones. On return there were also large stones around my car. It wouldn't be difficult to remove the stones and fill the holes so not sure why they haven't done it. The reception staff were fine but the driver's English was not good. The collector driver struggled with enquiries from customers who were waiting and virtually ignored one couple waiting. They seemed to rely heavily on their mobile phone and directed by reception staff. I used them as they were the cheapest but wouldn't again.
July 15, 2017
Would like to say how easy the parking here was, excellent value for money. All the he staff were very happy and pleasant. We had absolutely no wait either end of our journey. Thank you very much.
July 13, 2017
Smooth as a babies bottom. Mini bus took us straight to the airport when we arrived and was there waiting upon our return. Staff were all pleasant and efficient. Great value.
July 8, 2017
Used I Can Park and Ride for the first time last week. I selected them as they were the cheapest instead of using APH. Big mistake as was disappointed with the general state of the car park and the organisation of the set-up. The return was delayed as I had to wait approximately 45 minutes to get picked up. I called when I landed and was asked to call again when I had my luggage. It soon became clear they send out a vehicle when there are enough customers. Even when we were in the tatty bus we waited while the driver called the base and literally went through each customer ticket names. Eventually they gave driver the approval to go (approx 10 mins after boarding).
Basically if you want cheap, not in a rush and are not bothered about the "nice things" - use l Can Parke and Ride. If you want BETTER and are willing to pay a little more - go with APH (my next choice!).
July 8, 2017
Good, quick service, however, the car park is a long drive for an airport parking facility.
July 7, 2017
transfer to/from airport was quick and comftable staff where helpfull and curtious car park could to with tarmacing signes to entrance of car park could be more promonent
July 6, 2017
Service very quick and efficient. Easy to find . Transfer was ok but a bit to far away from the airport . I think we were fortunate that our flight times weren't in the peak traffic times otherwise I think the journey to and from the airport would have been a lot longer . I also think they could do a bit more to the surface of the car park .
July 2, 2017
Friendly staff,efficient. A bit further away than other car parks but very good value. Will use again.
July 1, 2017
We got stuck in traffic on way to I can park and go and arrived just over an hour and a half before our flight. We were asked to wait in the waiting room and noticed our driver sat outside, smoking a cigarette for approx 15 minutes before taking us to the airport. Wasn't really impressed with this. Should customer service not come first?
June 29, 2017
You get what you pay for! On the plus side it was cheap; but on the minus side where do I begin. It's a bomb site with a couple of nissan huts. The drivers are o.k., but clearly working under pressure. It's at least half an hour from the airport (driving fast). And on the way back there was a stand-up row between a couple who couldn't get on to the bus as there was only one space provided. Retrieving your car over bricks and loose ground at night with virtually no lighting was not fun. Some of the comments giving it 5 stars are obviously employees and relatives!
June 28, 2017
Simple parking, easy to find, bit of a journey to the airport but in a comfortable, air conditioned van with a nice, friendly driver. Was there waiting for us when we got back. Would use again
June 27, 2017
Finding the location was easy, parking was just as easy and the staff were friendly and helpful.
The transfer to the airport after was good as well and the communication when i landed and speed of service on my return was also good.
I would use again!
June 26, 2017
Absolutely first class service. Easy to find the place and easy to book in once on site. We were in the mini bus within 7 minutes of arriving and dropped of at the airport 15 minutes later. On arrival at the baggage claim you just rang to arrange pickup and they were waiting as soon as we left the airport building. Will highly recommend to anyone flying out of Birmingham. Top class! Car had been moved to the front of the car park in readiness for our departure so all in all the best service we have ever had.
June 26, 2017
I have to say that if you want cheap you have found it here (despite that it's probably a £500,000 business.
In my case I booked through a site called "Purple Parking" and whilst they gave me an address they did not tell me what to expect so when I turned up at what appeared to be a derelict site surrounded by steel fencing I turned around assuming that I had the wrong location. Fortunately I was very early so I drove around a bit then went back to the derelict site to find that a portion of the fence was open. This was the entrance! I drove in and parked-up in bay 7. I then went to the reception and the first thing they asked for was my car keys, I had not expected this and way wary to do this for a multitude of reasons however apparently these are the rules.
The transfer/return was OK if you like being squashed into a transit/sprinter van type vehicle.
When I went to pick-up my keys I was told that my car was in bay 9, why move my car I wondered?
It would seem that they move the cars into an arrangement that ensables them to track the time that you say that you will be leaving the car park. The objective being to catch-out the sucker that is unable to get back in time.
June 25, 2017
Low price, but it's a fairly long journey to the car park and the meeting arrangements at the airport were a bit chaotic. Did the job, though.
June 24, 2017
If I had listened to earlier reviews I wouldn't have used this service.. Glad I did. EXCELLENT SERVICE
June 22, 2017
Drop off pick up very smooth.
No waiting to collect or drop off car. Small wait at airport on return. But on the whole would use again
June 19, 2017
Trip from airport we were told wait 20-25 min, we waited more than one hour.
The two seats in the front were squashed badly.
June 18, 2017
Second time I have used them in as many months. No issues at all and will continue to use them.
June 15, 2017
Quick, easy and friendly service. Was a bit dubious with it being much cheaper than others but I needn't have been. It was 100% reliable. No waiting to be taken to the airport and minibus was waiting when we returned. Would recommend and definitely use again
June 12, 2017
cannot find anything to complain about , staff were nice , the car park facilities were fine , and drop off and pick up were excellent so would recommend this cheaper option for parking to anyone. Why pay more when you don't have too.
June 12, 2017