Birmingham I Can Park and Ride reviews
We strongly encourage our customers to give feedback and share their experience of parking at Birmingham. If you have used Birmingham I Can Park and Ride and would like to tell others about it, please submit your review. Thank you!Write a Review
Here are some comments that our customers have made about Birmingham I Can Park and Ride
DO NOT USE THIS CAR PARK!!!!!
resembles a landfill rather than a secure car park, that’s not even in close proximity of the airport!
Parked my car for a week here in June.
On return to my car it was absolutely filthy, covered in what I believe is paint, despite being told that this was bird poo. There was some bird poo on the car but this was different to the bigger marks. The staff’s attitude was disgusting they just stared laughing amongst themselves and scratching off with their finger nails!
There was also a significant scratch to the rear of the car which definitely wasn’t there before hand.
The journey back from the airport was absolutely terrifying. The employee driving was swerving in and out of traffic over taking, undertaking, using his mobile telephone and getting in to a road war with another vehicle which resulted in a verbal altercation and the driver clipping the other car. And to not even apologise when quite clearly everyone in the vehicle was shaken up and horrified.
I contacted the complaints dept, they accepted no responsibility but eventually offered a full refund and £15 towards the cleaning of my car. I accepted the offer as it was clear they weren’t going to admit liability for the scratches and I’d rather have something out of them rather than nothing.
When I asked for footage of my car being moved in the ‘secure car park’ (‘rubbish tip’ would be more suitable of a description) so that I could attempt to piece together how the scratch occurred, I was told ‘we do have CCTV recording it only monitors the surrounding of our compound and not individual cars’ - so I’m thinking that’s not ‘secure’ parking is it?!
I have read other horrendous things about this car park on different forums, only after I had parked my car there (silly I know not to check out before!) - just wanted to make sure people knew the kind of thing to expect!
I will never use this company again, or drive fly who are part of this company, and worth mentioning I booked via trusted travel who clearly don’t see an issue with affiliating with such a bunch amateurs!
July 25, 2018
It’s quite simple, don’t use these cowboys.
We arrived at car park at 2 hours 45 minutes before our flight.. if everything they have said while booking is true, then we’ve nothing to worry about...fifty minutes later the mini bus that we were told would be here in 20 minutes left the car park, I was slightly alarmed that the driver was typing postcodes into google maps before leaving.. surely this is a standard drive for a regular driver.. this driver didn’t have a clue where he was going constantly messing around with his phone while driving, on route he was blaming a road closure, that was rubbish, he took a wrong turn and struggled to get back on route... we arrived at Birmingham airport 45 minutes after leaving the car park.... one hour and thirty five minutes after arriving at the car park... we now have 1 hour 10 minutes before our flight. We made our flight literally by seconds due to big Q’s going through security and the fact we hadn’t checked in online, but we thought we would have loads of time.... I never ever complain, and this is the first time I’ve ever gone to these lengths of posting on a website .... do not use this company... I used them in error, the company I always use is park and ride, they provide the service that you would expect at a long term car park... they are priced very similar... this lot are a cowboy company with cowboy drivers who haven’t a clue where they are going.
July 21, 2018
A slick service. Quick and efficient transfer for a very reasonable price. Will definitely use again.
July 8, 2018
This was not a great experience. Please don’t be tricked into using this company just because they send professional looking emails that offer you great discount!!! It is definitely not what you expect. This was the first and last time we will ever use this company.
I decided to give it a try after the email offering 60% off (I’d usually use skyparks)
When we arrived it was really disorganised. Very narrow lanes with no clear instruction as to where you’re supposed to park. We parked our car in an available space being careful to avoid the hundreds of pot holes.
We then made our way to reception (a porter cabin) which was filthy. The woman behind the desk may well have been the most ignorant, rude person I have ever met!!!! After telling her where we had parked she told us it was incorrect...........she then made us move the car to a space that had just become available.
We had to wait in the red hit sunshine and wait for a mini bus that carried 8 passengers at a time to come and collect us. The vehicles were awful, they were dirty and seatbelts were frayed.
I must admit that on our return the pickup was very quick due to the driver collecting someone else and we dropped lucky with there being enough room. The night staff were a lot more friendly too but our car came back filthy, covered in baked on bird poo, and had quite obviously be driven without us being there.
I would never ever use this company again, even if they offered me it for free...........be smart, stay away!!!
July 4, 2018
We parked off site with I can park and ride on outward journey and minibus took us to the airport within minutes of us arriving at the car park. The staff were brilliant. On the way home we called the number when through security and the car was waiting for us. Absolutely brilliant service.
June 24, 2018
What can I say a brilliant service .
We arrived at 5am and a kind gentleman came to our car and helped my wife with her case and put it in the mini bus why I went to check my car in .
Coming back I phoned them up and the mini bus was there in minutes.
My wife walks with a stick and at first found it hard to get in and out the mini bus but the driver helped her on and off the bus and when we got back to the car park the driver got a step so my wife could get down safely ..
Thank you for your help .
Was our second time using this service and would definitely use again
June 16, 2018
No problems with the car park bus took is right to departures terminal and was waiting for us when we arrived back, so overall very good service
June 15, 2018
I used 'park and go' who sent me to 'Icanpark&ride'. This is a pot ridden dump and further more, I got my car back so dirty, thick with dust and cover in black stuff and bird poo! I couldn't believe a car could get so dirty in 10 days. Wish I could upload the pictures. They had also moved my car from where I was told to park it, I did not give my permission for this. Thanks 'park and go' for having such a company on your books. Will never use 'park and go' again as they clearly do not care about their customers, otherwise they would not send them to 'Icanpark&ride'.
June 14, 2018
Really appalling car park for Birmingham airport, such poor signage, had to re-park my car twice because i apparently wasn't in the correct place. Its full of potholes and huge stones, with ridiculously narrow entrances to "lanes" Unbelievably cramped, no parking lines, every car is just randomly parked in different directions. It just felt like a joke. They have a 8 people shuttle service in van which had sick on the seat, it came after about half hour of waiting and if you're not one of the lucky 8 you must wait for the next. On return my car was absolutely filthy, it was covered in tree sap, bird droppings, leaves and dirt, and parked somewhere completely different. I had to have a £25 premium valet to get it cleaned as the dropping and mud were dried on hard. Do not park here just because of the cheap price you pay. Shambles!!
June 14, 2018
Parking was great, the drive to the airport was good the driver took note of the speed limits and that we had a 2yr old in the taxi however the drive back was horrific the driver took no notice of the speed limits and was speeding around roundabouts, we had to hold on for dear life, that driver needs to slow down especially when kids are in the taxi
June 13, 2018
great service parking was easy, regular bus times on outbound journey, easy return just phone on landing picked up within 20 minutes . would use anytime.
June 12, 2018
Would not use this service again, the car park was completely out of the way of the airport. Before I got my keys back I was made to sign a declaration confirming that if any damage happened to my car during my stay I would be liable to cover this. When I got to my car, the car it had been moved (didn’t realise I was giving permission for someone to move my car), the car in front was touching my bumper and what’s worse, my car was literally filthy, bearing in mind I had dropped the car off after it had just been cleaned so presume somebody had been using it while I was on holiday. Definitely unhappy and would not recommend this service to anyone, such a shame.
June 11, 2018
Good service and no extra charge due to flight delay. Only downfall was the large amount of bird faeces over the car on return.
June 9, 2018
Dropped car off at car park easy to find.
suitcases straight in mini bus straight to airport dropped off right outside departures all within 20 mins.
Picked up from same drop off point within 5 minutes of phoning collected key car right outside office
Warm friendly service highly recommend I can park is brilliant.
June 3, 2018
The first van allowed us to travel without a car seat for our 8 week old baby. The return van had isofix bars so we could plug the car seat in and travel safely. The progress at the drop off was very good and the car was ready for our return. We would use again - if they help to ensure we can use the car seat safely.
June 3, 2018
It is land in a factor area with cars parked in no ordered.
Both on drop off and collection we had to load all our luggage into their people carrier. The drivers were ignorant.
You haveto leave your keys in a box!
And when you return you have to look and find your own car in not particular area!
Luckily our car was ok but we were concerned all the time it was there!
It was cheap but not cheerful!
Will avoid in the future.
June 3, 2018
Parking was a little difficult to find mostly because over tramping lorries where parked in front of the directional arrows into the car park itself. Staff were great and very good, we had to return home from our holiday earlier my car was ready and waiting. A little further out than I thought but would use again
May 29, 2018
Quite easy to find, didn't have to wait long before we were transferred to airport Terminal 1.
On return, again short wait and back at parking destination.
Would use again.
May 26, 2018
An excellent service, and at very favourable rates. Don't be put off by the primitive approach to the site!
A couple of more prominent notices at the entrance to the lane would help.
May 26, 2018
Everything was ok on arrival had a bit of a wait on return what's the wrong side of Birmingham for me
May 22, 2018
Good Service Friendly Staff. Were already waiting upon return.
Only downside car was covered in Bird poo.
May 21, 2018
Excellent service, easy to find. Fast drop off at the Airport and Fast pick up
Fantastic value. Thank You
May 19, 2018
Pick up times and service were fine, however it was disappointing to find that my car was filthy and covered in bird droppings upon my return.
May 13, 2018