"The APH parking sign indicating the direction to the site might possibly be situated better,as we missed the turn off first time round at the roundabout.
Very efficient service when we entered the site with little time to wait before being bussed to the airport.
Would it be possible to have a phone in the entrance to the airport to contact you when people return as we forgot to phone prior to picking up our luggage this being due our minds focusing on locating our luggage. - we were obviously unable to return to the phone once we had cleared customs.
All in all we had a very efficient service - we have used APH before with no problems and will do so again.
Mr/Mrs van de Poll"
"This was our first time using this type of service and it was excellant. Took no more then 3 mins to book in and then hopped onto a waiting bus to the airport. On the way back late at night it was just as good, straight onto a bus, our car was waiting, driving out the gate within 2 mins."May 22, 2007
"I have used this car park before and have been very pleased with the service provided. However, as I was leaving your car park yesterday, Mon. 21st., a driver in the car in front of me at the exit gate , in his words said to me "I don't know anything about an exit code"!!! He tooted his horn several times while stopped at the gate and was eventually let out by someone opening the gate from within the office. Whilst I hope that he was very carefully scrutinised by your staff for legitimacy before the gate was opened for him, no one came out to talk to him or do a visual check. I would not like to think this could have been a thief. At this point three cars exited the premises including me without having to put in an exit code. This could constitute a loophole in your security, please ivestigate and let me know the outcome if you can. Otherwise I am very satisfied. JC"May 22, 2007
"This is the first time that we have used APH, the service was excellent and we shall use the car park again if we fly from Birmingham
Only suggestion is to have a large sign to show where you are exactly located
"Birmingham APH was excellent. Everything went very smoothly, rates were very competitive, service excellent and we would definitely use them again."May 20, 2007
"Excellent Service. Easy to find, smooth checkin procedure, polite staff and quick transfers"May 18, 2007
"APH parking was brilliant!
Although we got a bit lost when we arrived in the area, just a phone call directed us straight there.
Staff were most helpful and on return also great service without any delay.
Kev & Teresa"
"Very efficent, well-organised set-up.
Very helpful staff."
"a good service was provided and tranfers were prompt and efficient. Driver was pleasant and helpful and instructions were clear."May 14, 2007
"This was the first time I had ever used Birmingham APH but I would not hesitate to do so again. Booking the car park was straightforward. Information provided about directions, and transport to & from the airport was clear. My vehicle was looked after well. All in all a first class and modestly priced facility.
"Extremely good. Very efficient - found the place easily, and a bus left soon after I was aboard. There were no queues. Even better on return I was picked up very quickly, and the driver was really kind and helped me with luggage. Again no queues for my car. It is the second time I've used APH and the experience was good the first time as well. I will certainly use them again."May 14, 2007
"We had a very good experience using the car park, the directions were easy to follow. Efficient staff who dealt with our checking in promptly, friendly and gave good information. The bus left 5 minutes later. All very satisfactory. On return, we had lost some baggage and were preoccupied in the baggage area and didnt read our instructions until out into the main airport. owever, the phone number was there to ring, and we were told a bus would be with us shortly. We only waited about 10 minutes. Excellent. Aside from this, it was great value at only 17 pounds for 4 days parking. Thank You for a great service. I really have no comments as to how it could be improved."May 14, 2007
"excellent service, fast and efficient"May 14, 2007
"Very easy to find, polite and prompt at reception desk. shuttle bus to airport very clean. On return journey 'phoned using courtesy phone in baggage carousel, pick up bus was outside in 10 mins.
All in all pretty good service."
"Reception was excellent and there was no delay in journey out to airport. On return, I could not find the telephone that I was told to use - the airport staff told me it had been temporarily removed - so I had to use my mobile. There was some delay before the bus arrived - probably about 20 - 25 minutes - which verged on the unacceptable. Reception again was excellent and car was ready for collection."May 11, 2007
"Excellent service, friendly & efficient staff, really good value for money.
Drop-ff & Pick-up to / from airport worked well."
"Fast and efficient operation"May 8, 2007
"This car park is very easy to get to, especially from the M42 north, thus avoiding the M6. You leave your car very close to the reception so you don't have to lug your bags far. Handing over the keys is a quick and painless process. The drivers take the best route depending on the traffic so you always get there quickly. On the way back the driver waited whilst I had a problem with a damaged suitcase. My car has always been parked very close to the exit so you don't have to walk far with luggage. Good value. Highly recommended."May 8, 2007
"I was impressed with the efficiency of the staff and the arrangements of the car park on leaving my car and again on collecting it. The bus service was fast and efficient to the airport, and the drivers were friendly and courteous. The car park looked very secure and I felt happy leaving my car there.
My only comment would be that the directions to the car park on the internet when approaching from the M42 south and coming off at Jctn 9 say to take the turning for Coventry, but I could see no turning marked Coventry, only Water Orton. Luckily I took the right turn anyway.
"We found the experience went well, we arrived and was transported to the terminal by a courteous driver who explained where we had to check in. On our return, we were an hour late. I rang the office who told us where to meet the coach. We went there and it was cold and raining but we didn't wait long and was greeted by another courteous driver who helped us with our bags
and took us to the car park. We were the only ones on the bus. He then explained to keep away from the racers at the end of the road! Our car was there and we drove home.. Good staff.. All went to plan.. Excellent service.. We will recommend to anyone using the airport.."
"Great Service as normal, I uses this park often for business. Fast friendly service. Yesterday they went one step further, as I came out of the terminal I saw the bus leaving, I phoned the carpark again and they got the bus to do another loop and pick me up. A! service:-)"May 4, 2007
"Excellent. Polite & prompt."May 1, 2007
"The car park was quite easy to find and they appeared to be very organised and helpful.
Between waiting for the pick up bus and the drive to the car park, it took about 40 minutes to get to the car which I think is a little long but apart from that the service is very good."
"Friendly, helpful staff - could not have been better, however the directions on the internet were awful, the postcode would not be recognised on sat-nav (apparently lots of people have that problem!)the street given on the internet was wrong and the car park was MILES from the airport!! Left home with LOADS of time and only just arrived before check-in closed (thanks to the guy who took us in by car rather than wait for the bus!)."April 29, 2007
"brilliant service,friendly staff,
jo & gary"
"Very good, and value-for-money, service. Didn't answer the phone when we called (twice) from arrivals though... But no hitches on collection."April 25, 2007
"We got to the carpark very easily, stopped the car then checked in very quickly and we got onto the bus which a couple of minutes later so that was brillant.
On the way back the wait for the bus to pick us up was a bit too long but when we got to the car park we got our keys very quickly. Everybody was very pleasant throughout the whole experience."
Was very happy."
"very impressed with this service, friendly, helpful and courteous staff, prompt attention overall excellent service. will most definitely book here again when next flying from Birmingham"April 24, 2007
"We would like to say the service we received from you and your staff was first class, and we will have no hesitation in using your facilities again."April 23, 2007