"Excellent service. No waiting and very helpful staff. Very attractive price. Would recommend to a friend and will use again"May 28, 2007
"Excellent, the driver helped with the bags, it was a very pleasant ride after a long drive and stressful start to the day."May 28, 2007
"This feedback relates to booking reference R473828.
The service provided by APH was excellent and the staff were most courteous and helpful. when we arrived on 13/5/07 we were dealt with at the reception within 2/3 minutes and a courtesy bus departed within another 2/3 mins. On our return to the UK the freee courtesy phone at Carousel 6 was helpful andagain we only had to wait 2/3 mins for the courtesy bus. It was most noticeable and appreciated by our party of 4 which included 2 senior citizens how helpful the young driver was in assisting us and the other passengers in getting their cases on and off the coach. Again there was no waiting at reception when I collected the key for my car and it was parked very convenient to the reception office - this helped as it was raining quite heavy. The only comment I would make is that we missed the sign off the roundabout at Farraday Avenue/Hams Hall Lane on arrival - if the APH sign were more prominent it might help others to avoid the mistake we made in going on into the industrial estate."
"Excellent service - very smooth operation. Driver very helpful with heavy suitcase - but he may need training in lifting techniques!!"May 28, 2007
"Easy to find.
Quick and efficient service.
No hesitation in using in the future."
"Not pleased with APH, during our week away the battery on the vehicle was removed causing all settings to have to be reset, not good when you have a journey ahead and are tired.
Also, the blue receipt stated that there was a free phone in the baggage hall, we and many other APH customers searched high and low but could not find it, not easy to find change in the baggage hall when you have returned from a foreign holiday"
"Excellent, efficient, friendly service. Speedy pick up on return, no hanging around waiting for bus even though our flight was half an hour early."May 25, 2007
"Excellent price and service!! We lost our blue ticket while on holiday but had no problem getting in the transfer bus and picking up the car without it. The bus was big, modern, comfortable and fast, something I'm not used to having used different parking providers at other airports where it was standard practice to provide a rattling old mini-bus.
When we returned our car had a few scratches on it which we reported at the desk. The accident procedure was very hassle-free and efficient, very impressive!"
"Very satisfied. Will use again."May 23, 2007
"Booking a car parking slot with APH has to be one of the best decisions I've ever made! It was a highly efficient operation including organistion before arrival and customer service. This was superb, especially down to the fact that I was even addressed by name immediately upon walking through the door. Transfers to and from the airport were virtually immediate and again customer service couldn't be faulted. My car was then ready and waiting for me upon return. Will definately be using APH again and will recommend to others."May 23, 2007
"We found this car park excellent. It was easy to find, convient for Birmingham airport, with a frequent transfer service and helpfull, friendly staff"May 23, 2007
"The APH parking sign indicating the direction to the site might possibly be situated better,as we missed the turn off first time round at the roundabout.
Very efficient service when we entered the site with little time to wait before being bussed to the airport.
Would it be possible to have a phone in the entrance to the airport to contact you when people return as we forgot to phone prior to picking up our luggage this being due our minds focusing on locating our luggage. - we were obviously unable to return to the phone once we had cleared customs.
All in all we had a very efficient service - we have used APH before with no problems and will do so again.
Mr/Mrs van de Poll"
"This was our first time using this type of service and it was excellant. Took no more then 3 mins to book in and then hopped onto a waiting bus to the airport. On the way back late at night it was just as good, straight onto a bus, our car was waiting, driving out the gate within 2 mins."May 22, 2007
"I have used this car park before and have been very pleased with the service provided. However, as I was leaving your car park yesterday, Mon. 21st., a driver in the car in front of me at the exit gate , in his words said to me "I don't know anything about an exit code"!!! He tooted his horn several times while stopped at the gate and was eventually let out by someone opening the gate from within the office. Whilst I hope that he was very carefully scrutinised by your staff for legitimacy before the gate was opened for him, no one came out to talk to him or do a visual check. I would not like to think this could have been a thief. At this point three cars exited the premises including me without having to put in an exit code. This could constitute a loophole in your security, please ivestigate and let me know the outcome if you can. Otherwise I am very satisfied. JC"May 22, 2007
"This is the first time that we have used APH, the service was excellent and we shall use the car park again if we fly from Birmingham
Only suggestion is to have a large sign to show where you are exactly located
"Birmingham APH was excellent. Everything went very smoothly, rates were very competitive, service excellent and we would definitely use them again."May 20, 2007
"Excellent Service. Easy to find, smooth checkin procedure, polite staff and quick transfers"May 18, 2007
"APH parking was brilliant!
Although we got a bit lost when we arrived in the area, just a phone call directed us straight there.
Staff were most helpful and on return also great service without any delay.
Kev & Teresa"
"Very efficent, well-organised set-up.
Very helpful staff."
"a good service was provided and tranfers were prompt and efficient. Driver was pleasant and helpful and instructions were clear."May 14, 2007
"This was the first time I had ever used Birmingham APH but I would not hesitate to do so again. Booking the car park was straightforward. Information provided about directions, and transport to & from the airport was clear. My vehicle was looked after well. All in all a first class and modestly priced facility.
"Extremely good. Very efficient - found the place easily, and a bus left soon after I was aboard. There were no queues. Even better on return I was picked up very quickly, and the driver was really kind and helped me with luggage. Again no queues for my car. It is the second time I've used APH and the experience was good the first time as well. I will certainly use them again."May 14, 2007
"We had a very good experience using the car park, the directions were easy to follow. Efficient staff who dealt with our checking in promptly, friendly and gave good information. The bus left 5 minutes later. All very satisfactory. On return, we had lost some baggage and were preoccupied in the baggage area and didnt read our instructions until out into the main airport. owever, the phone number was there to ring, and we were told a bus would be with us shortly. We only waited about 10 minutes. Excellent. Aside from this, it was great value at only 17 pounds for 4 days parking. Thank You for a great service. I really have no comments as to how it could be improved."May 14, 2007
"excellent service, fast and efficient"May 14, 2007
"Very easy to find, polite and prompt at reception desk. shuttle bus to airport very clean. On return journey 'phoned using courtesy phone in baggage carousel, pick up bus was outside in 10 mins.
All in all pretty good service."
"Reception was excellent and there was no delay in journey out to airport. On return, I could not find the telephone that I was told to use - the airport staff told me it had been temporarily removed - so I had to use my mobile. There was some delay before the bus arrived - probably about 20 - 25 minutes - which verged on the unacceptable. Reception again was excellent and car was ready for collection."May 11, 2007
"Excellent service, friendly & efficient staff, really good value for money.
Drop-ff & Pick-up to / from airport worked well."
"Fast and efficient operation"May 8, 2007
"This car park is very easy to get to, especially from the M42 north, thus avoiding the M6. You leave your car very close to the reception so you don't have to lug your bags far. Handing over the keys is a quick and painless process. The drivers take the best route depending on the traffic so you always get there quickly. On the way back the driver waited whilst I had a problem with a damaged suitcase. My car has always been parked very close to the exit so you don't have to walk far with luggage. Good value. Highly recommended."May 8, 2007
"I was impressed with the efficiency of the staff and the arrangements of the car park on leaving my car and again on collecting it. The bus service was fast and efficient to the airport, and the drivers were friendly and courteous. The car park looked very secure and I felt happy leaving my car there.
My only comment would be that the directions to the car park on the internet when approaching from the M42 south and coming off at Jctn 9 say to take the turning for Coventry, but I could see no turning marked Coventry, only Water Orton. Luckily I took the right turn anyway.