"the information on the ticket for the return is incorect and I dont appreciate being told off for not complying with instructions, my vehicle could not be found for 15 mins and the keys were missing, all in all not very inspiring."June 10, 2007
"JUST ONE COMMENT, AT LAST ROUNDABOUT ON ENTRY TO FARRADAY RD SITE YOU COULD FIND A LARGE SIGN USEFUL SAYING CAR
PARK THIS WAY OR SOMETHING SIMILAR.OTHERWISE EVERYTHING WAS FINE.
"competitive rates and a quick and easy service. BUT OUR SWEETS WERE STOLEN FROM IN MY CAR!!! Petty i know but this left me with little confidence in the safty of my car. Dont think i would use again."June 6, 2007
"Landed on Sunday 3rd April at Birmingham terminal 2. Issued car park ticket said to use phone by carosel 6, there are only 2 in terminal 2. No other instructions on card, number not contactable by mobile and charged £1.70 to call on landline as no other means of contacting car park. Bus took 45 minutes to arrive after phone call. Informed staff of no phone in terminal 2 and was told "we havn't been informed by the airport" One would assume that they may have noticed the large building project ongoing, and would have been pro-active in getting a phone installed in the new terminal. Staff not apologetic other than to say 'not our fault'. Nor is it mine. I will not be using this car park again!!"June 5, 2007
"The APH service was good all round. THE BCP SEVICE WAS VERY DISSAPPOINTING THE DIRECTIONS WERE WRONG TO THE PARKING PLACE, I THOUGHT I HAD BOOKED INTO A PARK in the airport but 9it was 20 minutes away . For £27 for a few days seams expensive to me"June 5, 2007
"excelent and friendly service."June 5, 2007
"Excellent. Even though my return flight was late there was no additional charge. The chap at the NCP desk inside the airport was most helpful and the procedure for leaving the car park worked very well. I was away from the airport within 10 minutes of my flight arriving!"June 4, 2007
"Excellent, speedy service."June 4, 2007
"Very easy to book & pay via internet. we arrived early hours but staff were very helpful & got us on way to airport straightaway. drivers both ways very friendly 7 bus waiting for us when we came out of airport. excellent - will use again & recommend to friends & family. also great value for money."June 4, 2007
"No problems except finding car park Clearer directions would be better."June 3, 2007
"Thought the service was very efficient. No waiting at either end for bus and car was ready when arrived. Our flight was four hours delayed so arrived at the car park at about 12.30am. My only quibble was that the attendant who had parked my car had lowered the seat and left it like that. As it was very late, I was tired and I had a two hour drive back to Reading ahead of me, I could have done without that. Had to stop on hard shoulder to fiddle with seat adjustment (hadn't realised what he'd done whilst in the car park)."June 3, 2007
"Needs better signage from the A446. The present signs are 1. too small, 2. lost in a maze of other signs on the roundabout, 3. do not give enough warning. Staff friendly and efficient. Good service on the bus. Will use again if we fly from BHX"June 3, 2007
"I WILL CERTAINLY USE AHP AGAIN, IT WAS CONVIENT AND CLOSE TO THE AIRPORT. THE STAFF WERE VERY HELPFUL AND FRIENDLY, AND MY CAR WAS SECURED WHICH GAVE ME TOTAL PIECE OF MIND TO CONCENTRATE ON HAVING A GREAT HOLIDAY."June 2, 2007
"very easy to find using directions supplied.
fast friendly and efficiant service when dropping off and returing car at the reception desk.
bus journey without delays to and from the airport and bus clean and in good condition.
Overall very good value for money.
Thanks for the high level of service you supplied us with."
"Locating car park a bit difficult - noticed improved siting on return journey - in all other respects service and value-for money excellent.
"This is the first tim eI have used Airport car parking having formally used a taxi. The service and friendliness of the staff was first class and I will definately use this service again. Not only is it a cheaper option but is actually less stressful than relying on taxi firms."May 31, 2007
"I thought that it would be a pain having to drive past the airport and then further up the motorway to the airport, but it was fine and convenient. Usually I would catch a train but it was an early flight and trains do not run early from Stratford-Upon-Avon.
The service was very good and I got picked up easily.
Could not find the pick up phone straight away as i headed towards carisol six but I found it in the end.
Would use it again.
"This is the first time we have used aph and we were very impressed. When we arrived we left our car at reception which was handy so no need to need to find a space and walk with cases etc. We checked in at reception which was easy and the bus was there waiting so the driver took our cases and we were able just to sit down and relax, especially early in the morning. We were dropped off outside the terminal with our luggage and every thing went smoothly. On return went just as well and the staff were all very friendly and helpfull. All in all very happy and impressed, would definately use this service again as saved us alot in parking fares.
Excellent service thank you very much"
"Drop-off was impressively quick. The bus journey to the airport seemed to take ages - over 15 minutes. The real downside came on our return journey when we waited for ages while the bus became increasingly crowded. The driver was working very hard, but there really should have been another bus long before."May 30, 2007
"First time we have used this car park but on the recommendation of a friend. Found it very efficient and the bus drivers were very helpful in both directions. Will definitely use this service again."May 29, 2007
"Excellent service. No waiting and very helpful staff. Very attractive price. Would recommend to a friend and will use again"May 28, 2007
"Excellent, the driver helped with the bags, it was a very pleasant ride after a long drive and stressful start to the day."May 28, 2007
"This feedback relates to booking reference R473828.
The service provided by APH was excellent and the staff were most courteous and helpful. when we arrived on 13/5/07 we were dealt with at the reception within 2/3 minutes and a courtesy bus departed within another 2/3 mins. On our return to the UK the freee courtesy phone at Carousel 6 was helpful andagain we only had to wait 2/3 mins for the courtesy bus. It was most noticeable and appreciated by our party of 4 which included 2 senior citizens how helpful the young driver was in assisting us and the other passengers in getting their cases on and off the coach. Again there was no waiting at reception when I collected the key for my car and it was parked very convenient to the reception office - this helped as it was raining quite heavy. The only comment I would make is that we missed the sign off the roundabout at Farraday Avenue/Hams Hall Lane on arrival - if the APH sign were more prominent it might help others to avoid the mistake we made in going on into the industrial estate."
"Excellent service - very smooth operation. Driver very helpful with heavy suitcase - but he may need training in lifting techniques!!"May 28, 2007
"Easy to find.
Quick and efficient service.
No hesitation in using in the future."
"Not pleased with APH, during our week away the battery on the vehicle was removed causing all settings to have to be reset, not good when you have a journey ahead and are tired.
Also, the blue receipt stated that there was a free phone in the baggage hall, we and many other APH customers searched high and low but could not find it, not easy to find change in the baggage hall when you have returned from a foreign holiday"
"Excellent, efficient, friendly service. Speedy pick up on return, no hanging around waiting for bus even though our flight was half an hour early."May 25, 2007
"Excellent price and service!! We lost our blue ticket while on holiday but had no problem getting in the transfer bus and picking up the car without it. The bus was big, modern, comfortable and fast, something I'm not used to having used different parking providers at other airports where it was standard practice to provide a rattling old mini-bus.
When we returned our car had a few scratches on it which we reported at the desk. The accident procedure was very hassle-free and efficient, very impressive!"
"Very satisfied. Will use again."May 23, 2007
"Booking a car parking slot with APH has to be one of the best decisions I've ever made! It was a highly efficient operation including organistion before arrival and customer service. This was superb, especially down to the fact that I was even addressed by name immediately upon walking through the door. Transfers to and from the airport were virtually immediate and again customer service couldn't be faulted. My car was then ready and waiting for me upon return. Will definately be using APH again and will recommend to others."May 23, 2007