"helpful, efficient staff - would have preferred just one e-mail confirmation though with directions attached rather than three e-mails - i printed the wrong e-mail and couldn't get hold of APH by phone to get directions as my journey was out of office hours!"September 3, 2007
"Parking could not have been simpler despite the 4 am drop off time. A friendly courteous service to take you to the airport and a bus waiting for you on your homward journey with the car ready for you on your arrival back at the car park. Although the printed directions were accurate a larger or better lit sign at the roundabout would be am improvement (especially for those using sat-nav as using the postcode takes you straight over the roundabout) as it is easily missed in the dark (by bleary eyed early morning drivers)"September 3, 2007
"Your service is excellent and is of exceptional value and security excellent. The drivers were very helpful and good at what they do. The shuttles were clean and spacious. It made an easy start and finish to our holiday. We will definitely use the service again."September 3, 2007
"We had an excellent experience and would definitely use again and recommend to friends. Staff were courteous and helpful, both at the reception area as well as bus drivers. The drivers were both more than willing to load and unload luggage to and from the bus, even though I warned them that the suitcases were very heavy and that I was more than prepared to do the lifting. Bus took off promptly to go to airport, and there was a bus waiting outside the terminal at Birmingham when we arrived back. Our car was ready waiting for us when we got back to the car park, and it was in the condition we left it.
The only improvement I would suggest is directional signage for the car park. I came down the A42 from Nottingham, and because the directions provided with the documentation mentioned a turning off from Junction 9 of the A42 / M42 that was not on the motorway signs, we took a (wrong) decision to carry on another junction to see if that was correct. As it turned out, it wasn't correct, so we turned back and tried the original junction (jnct 9). It was only as we were up on the roundabout above the M42 that we noticed a very small sign for where the car park was supposed to be, followed this, and eventually found the car park. Not everyone has sat nav systems and I would recommend either a change in your directional information on your paperwork or the siting of a large APH sign up on the roundabout to guide people like ourselves in.
That apart, you should be proud of the service you supply at the price you supply it at."
"Very pleased with an excellent service yet again. We used Birmingham APH last July (2006) and again this year. First of all they are very easy to find, not far of the M42 and easy directions given. When we arrived at the car park check in was very quick and a coach was waiting to take us straight to the airport. Drop off is conveniently close to the departure area. On arriving back at Birmingham airport we were instructed to use the free APH phone by the baggage carousels to let APH know we were back and the man who answered was friendly and helpful. After collecting our luggage we went to wait at the APH bus stop (again clear directions were given) and the coach arrived after less than 5 minutes. Collecting the car was as easy and quick as the check in and from landing at the airport to being in our car on the way home took 50 minutes, which is a welcome relief especially after a night flight when you just want to get home! Finally, the coaches were clean and comfortable and the drivers were friendly and helpful. When flying from Birmingham again I will certainly be using APH."September 2, 2007
"an excellent service - simple on line booking,easy to follow route, polite staff and quick clean and roomy shuttle buses. This and your excellent value for money secure parking made our holiday from start to finish a doddle. Thanks for being there for us - we will be back -ps can you be found at Stanstead our next departure airport?
Thanks Mike Wood"
"Excellent service, very efficient, helpful and courteous staff. Very reasonable price. I would use this car park again."September 1, 2007
"My car was fine but was disappointed that as a woman on my own, tired after a long journey that none of the strapping men on the bus or at the car park offered to help me with my luggage. This was a big strain at 3am in the morning. That is my only negative comment."August 31, 2007
"Although the price was good I was disappointed with the collection at the airport after returning from my break.
APH request that you call them from their courtesy telephone prior to collection of your baggage. Despite doing this, we still needed to wait about 15 mins outside the airport after collecting luggage (it was 6 AM, so the delays weren't due to traffic and it was quite cold waiting outside the airport).
Anyway, I did wonder why there was a need to call APH when it would appear that regular 15 minute collections would be more effective, but thought that my call would mean that the car would be ready in a collection bay so that I could move the luggage directly off the bus to it. No such luck - when I went to reception I was given the keys back and told where to find it in the carpark.
It wasnt dreadful, but the need to locate the courtesy phone to call APH did seem pointless."
"The service you provided was excellent, bit of a scramble to get the return bus as no one was checking the colour of the tickets. Hopefully we will see you next year and use your services again."August 30, 2007
"excellent service as always"August 30, 2007
"We were very pleased with the services provided by your Birmingham car park.There were no delays and the staff were ok. They could have been a bit more cheerful but it was early morning!"August 28, 2007
"Easy to book on line and considerably cheaper than other options. Parking procedure was simple, just drop the car off, check-in, and they park the car for you. Return procedure was also simple. Drivers both ways were very courteous, and helped load/unload baggage. Time to airport was about 15 minutes each way. Only quibble was the time to wait for the return bus having just misssed one; need more buses at busy periods but on the whole an excellent service."August 28, 2007
"My family and I arrived at APH parking Farraday Avenue, Coleshill about 9.00am on a busy Monday morning. We were greeted by staff who had already identified our details from the car registration as we entered the secure gate, so no time wasted there. We had already commented on how safe the car parking area appeared with substantial gates and fences and additional security features. Once our luggage was out of the car we were able to immediately transfer it to the bus waiting to take us to the airport, all very closely located and no need to carry cases any uncomfortable distances. The bus ride was approximately 20 minutes to the airport. Once at the drop off point luggage trolleys were available to assist the journey into the main body of the terminal. Absolutely no problems on the outward journey.
Our return journey was equally smooth. Once landed at 12.15 am and in the baggage retrieval area we used the courtesy phone to contact the car park and inform them of our arrival. We collected our cases and made our way with other travellers to the pick up bus stop. The driver assisted us with our cases on to the bus, he was obviously fully aware of the numbers of passengers he should be collecting and remained attentive to those we had to wait for.
The journey back to the parking area was uneventful (and more subdued than the outgoing journey!). The member of staff in the office, on receipt of our docket, returned our keys, informed us of where we would find our vehicle and provided us with information as to how to get out of the security gate ... and there we were on our way home!
We would certainly use the facility again, it was very reassuring to experience the efficiency of the system and we valued the safe and secure nature of the site, particularly returning home in the middle of the night. We were away for ten nights and we feel the sum of £42.60 was good value for money providing us with ample peace of mind. Booking on line was simple and efficient."
"very good service and easy to find, not to mention good value for money as well."August 27, 2007
"i had a bit of difficulty finding the csr park but once i arrived and parked the car i found the service first class."August 27, 2007
"The whole process was very efficient and good value for money. The directions weren't quite right but I found it OK in the end. arrival and return were very good. Would recommend"August 27, 2007
"This car park met all my needs.
It is so simple to get to and all you need do is pull in drop your keys off and get on a bus, they take it all from there.
Our holiday starts once we have dropped the car off and this car park does it with limited hassle or fuss or cost.
20 pound for 5 days is not bad and by far the cheapest way to do it.
Very good, I have used this car park 3 times now and will certainly use it each time I go away."
"Great Service. Friendly, helpful staff that helped with my very heavy suitcase! Secure facility with clean toilets. Quick transfer both ways. Very easy to contact on return to country despite 6 hour delay."August 24, 2007
"Generally I was very happy and pleased to return safely to my car.
I think you should amend the directions though as the when I exited the M42 I was told to follow the signs to Coventry but it wasn't sign-posted so I thought I had exited at the wrong junction!"
Very good service on arrival and pick up. Speedy service and polite. Also, on a good note, lost my sunglasses on way out and they had found them for me on my return, so I was very pleased.
On the downside - a small dent and scratch on the passenger side of the car when we returned. Did not follow up as not bad enough to put through insurance - very annoying though and would maybe choose not to use again because of this"
"Good security, helpful service and efficient transport, although it is a fair way from the airport so you nee to allow time for this"August 22, 2007
"Hams Hall is a little further away than I usually park from the airport but I need not have worried. AHP provide a secure comfortable and comforting experience for the traveller. A secure car park (very) and easy transfer to the airport departure lounge started a relaxedd outward leg and set me on my journey home with no fuss.
I shall almost certainly use this park again on one of my fairly frequent flights from Birmingham Airport.
Well Done BCP/AHP"
"We found the car park fairly easily although in the dark we found the instructions a little difficult to follow. The booking in went smoothly. The journey to the airport was quite long but we got there in plenty of time.
Getting back, we were delayed in the airport after having phoned APH but when we got tho the bus stop there was a huge que however when the airparks bus came everyone went to get on that, the APH bus came seconds after and we were the only people to get on leaving loads of people behimnd in the pouring rain and wind! We felt very privialidged to be with APH!!!
Apparently our car didn't start when the came to move it (we had no reason to believe that our battery was faulty or on it's way out), however the car had been started and the battery charged very kindly by APH employees, for this we were very grateful."
"the car park was quite a distance from the airport i found the total overall service hassle free and for the right price would use again!!!1"August 22, 2007
"Poor custmer service on arrival. very unprofessional. I arrived to find staff running around screaming as if children and, when checking in, the counter operator was too busy talking to her colleagues to deal with me correctly. Indeed, at several points i had to prompt her what to do as she had forgotten what she was doing.
Although i had fairly good experiences with this company in the past, i will not return."
"Excellent service. Directions were straightforward and easy to follow. When we arrived at 7.45 the people on Reception were helpful and very pleasant. Easy transfer to and from the airport and the Drivers was very thoughtful helping with cases and putting down a ramp. The bus arrived quickly and was easy to identify. The employees were also very curtious."August 19, 2007
"good service"August 18, 2007
"The car park was very good indeed. We had a few problems finding it but once there it all went well.
The buses were quick and we didi not have to wait at either end.
We have used this park before and will do so again. We go to our house in Turkey 4 or 5 times a year so you will see us again.
"Good service"August 15, 2007