Very good service on arrival and pick up. Speedy service and polite. Also, on a good note, lost my sunglasses on way out and they had found them for me on my return, so I was very pleased.
On the downside - a small dent and scratch on the passenger side of the car when we returned. Did not follow up as not bad enough to put through insurance - very annoying though and would maybe choose not to use again because of this"
"Good security, helpful service and efficient transport, although it is a fair way from the airport so you nee to allow time for this"August 22, 2007
"Hams Hall is a little further away than I usually park from the airport but I need not have worried. AHP provide a secure comfortable and comforting experience for the traveller. A secure car park (very) and easy transfer to the airport departure lounge started a relaxedd outward leg and set me on my journey home with no fuss.
I shall almost certainly use this park again on one of my fairly frequent flights from Birmingham Airport.
Well Done BCP/AHP"
"We found the car park fairly easily although in the dark we found the instructions a little difficult to follow. The booking in went smoothly. The journey to the airport was quite long but we got there in plenty of time.
Getting back, we were delayed in the airport after having phoned APH but when we got tho the bus stop there was a huge que however when the airparks bus came everyone went to get on that, the APH bus came seconds after and we were the only people to get on leaving loads of people behimnd in the pouring rain and wind! We felt very privialidged to be with APH!!!
Apparently our car didn't start when the came to move it (we had no reason to believe that our battery was faulty or on it's way out), however the car had been started and the battery charged very kindly by APH employees, for this we were very grateful."
"the car park was quite a distance from the airport i found the total overall service hassle free and for the right price would use again!!!1"August 22, 2007
"Poor custmer service on arrival. very unprofessional. I arrived to find staff running around screaming as if children and, when checking in, the counter operator was too busy talking to her colleagues to deal with me correctly. Indeed, at several points i had to prompt her what to do as she had forgotten what she was doing.
Although i had fairly good experiences with this company in the past, i will not return."
"Excellent service. Directions were straightforward and easy to follow. When we arrived at 7.45 the people on Reception were helpful and very pleasant. Easy transfer to and from the airport and the Drivers was very thoughtful helping with cases and putting down a ramp. The bus arrived quickly and was easy to identify. The employees were also very curtious."August 19, 2007
"good service"August 18, 2007
"The car park was very good indeed. We had a few problems finding it but once there it all went well.
The buses were quick and we didi not have to wait at either end.
We have used this park before and will do so again. We go to our house in Turkey 4 or 5 times a year so you will see us again.
"Good service"August 15, 2007
"We found the carpark very easily from the directions given. The reception was very helpful and the bus was already in waiting to go. When we returned everything ran smoothly. In all, we would definitely use the car park again."August 14, 2007
"This was the first time we have used Birmingham APH, although we had already booked your service for a holiday later this year. Our impression for signing in was very favourable and upon return we were very impressed with the speed of pick up, the helpfulness and courtesy of the driver and the speedy way we collected our vehicle and went on our way. Will be using you for more parking when using Birmingham airport. Very very good."August 14, 2007
"Overall our experience was very positive. The drivers and staff were very helpful, especially with regard to putting cases on and off the transfer bus. The car park was good value for money. The only suggestion as to improvement would be better sign posting before the rounadabout as it comes on to it very quickly and a sign indicating turn left in 200yards for example would have been helpful."August 14, 2007
"Excellent service, easy to find off major motorway and service very efficient"August 14, 2007
"Good service, no complaints except had to wait awhile for return bus."August 14, 2007
"Excellent service at an excellent price."August 14, 2007
"We found service to be swift and efficient as well as very reasonably priced. We will certainly use APH again when we travel from Birmingham."August 13, 2007
"Found the car park to be easy to travel to, close to the terminal and the lack of 'red tape' booking-in kiosks saved a lot of time. Just park up and go. Booking on-line was simple and stress free. The only downside was getting out after the holiday. Perhaps a small mention about using the call button on the gate, and quoting one's booking number might be helpful to those of us who've arrived on an early flight, with brains two hours behind. Otherwise, good, affordable airport parking, which I will be using again."August 13, 2007
"Service & parking all fine.
Very difficult to locate APH, Birmingham at night as sign not very big and not illuminated.
Would probably not use again due to distance from airport and time added to overall journey."
"excellent service the staff were very helpful, just what you need after a long flight thank you"August 13, 2007
"When we came to leave the Birmingham long-stay car-park,the exit barrier seemed to confuse several people. The car in front had to reverse, when it was our turn i could see why. We put our ticket in to be told a payment of £117 was required?? A third party was telling others that you had to press a button for assistance . All in all a poor system............"August 12, 2007
"All ok, very happy with the service from start to finish. Directions to the car park are poor from the M42 as the sign for Coventry is not visable until you go round the corner from the main junction."August 8, 2007
"The car park was easy to find and well run, a pity the staff were unhelpful and had an attitude of can't be bothered about the customer, too interested in chatting amongst themselves. Little consideration for disabled visitors."August 8, 2007
"Cannot fault the service, the car carpark is on the "right" side of the airport for me and threfore saves even more time. I will definatley use the parpark again."August 8, 2007
"I found the service very good but I did miss the turn off to the main gate first time. Second time round I noticed the sign, not very big though. I was dealt with quickly and on the way to the airport within a short time, about 20 min total to the terminal. The return was also good. From my call to getting my car was approximately 30 min, in spite of just missing a bus, another came within 5 min. the charges were reasonable and I will be using APH again."August 7, 2007
"APH was the cheapest option for me when I searched.
Booking and paying was straight forward. Email confirmation was prompt. The car park was well run and looked very secure. We didn't have to wait around for the shuttle bus either going or returning.
All in all, an excellent sevice for a fair price."
"Excellent in all aspects.
friendly staff, fast efficient service,
Will definitely use again.
"I used this service for a week ending Sunday night August 5th.
Directions to the site were clear. Excellent friendly staff on arrival and departure. It seems there is a little delay waiting for the bus on a Sunday evening but not overly so.
There is one point that did creat a huge disruption and to be fair, not one that APH has much influence over. The industrial estate where the car park is located was completely overrun by hoon racers on the Sunday night of our return. It was very disturbing trying to get onto the exit drives out of the estate. I think based on this that I would think twice about using the car park if I returned at this time again. Alternatively, APH should take up this concern with local police authorities to ensure a quick end to any future problems. The rateing is only because of this factor, otherwise I would rate it 4."
"APH car parking was absolutely brilliant, very smooth running. From arriving at the car park staff were very courteous friendly and helpful. The bus drivers going and returning were very prompt and helpful. The cost of car parking for the services we received was outstanding. Thank you for making our experience with you a very good one. We will be sure to use your service for any future holidays when flying from Birmingham airport. Thank you"August 6, 2007
"Very smooth, friendly and efficient staff, will use the service again."August 5, 2007