"The security and transportation were acceptable, but the bus driver on the return journey to the carpark pound was extremely dour and unhelpful I was travelling alone and am 63. He placed my luggage out of reach on the top rack, without any word beinng spoken apart from 'got your blue ticket!) and did not re-appear until complained to, to assist with disembarking or retrieving luggage, resulting in my having to struggle to get my bags down, severly twisting my arm in the process. He just sat in the driving seat and let us get on with it. Very poor unnfriendly customer service. Wouod not use them again. I am MD of 2 businesses and MY staff are trained to be polite and friendly."June 23, 2008
"We found the driver very helpful with our baggage and information. I will use APH again."June 22, 2008
"this car parking facility is excellent.directions were very easy and upon arrival the staff were welcoming and helpful.the transfer was quick and the driver was very helpful with our luggage.we would definately use this facility again and would recommend it to everyone."June 22, 2008
"We were delighted with the service at APH in Hams Hall. The staff were without exception friendly and helpful. The drop off and pick up couldn't have been easier. The bus driver helped us with our bags and explained why the bus had been slightly delayed due to an accident on the motorway and roadworks.
All in all we would definitely use this service again."
"Using APH was a very good choice, easy to find, helpful staff and no waiting about. We would use APH again."June 19, 2008
"fast and efficient servive would definitely use you again and would recommend you to any one thank you very much"June 16, 2008
"We were very pleased with the service. The car area where they where parked was very secure. The transport to and from Birmingham airport was good as was the price for the parking. All staff polite and helpful.
Would certainly use again."
"straightforward to find & use. Advantage over the on-airport parking is that APH reception much closer to vehicle on return - as brought to adjacent compound. [On-airport trek from bus-stop (in rain !) is a pain.] Suggest that more frequent service would be welcome at airport, we waited about 15 mins (22:00 Saturday) and some who'd arrived after us wouldn't fit on the bus so were going to have to wait nearly 30 mins for the next bus. This contrasts poorly with the intervals for the on-airport shuttles."June 15, 2008
"very impressed with the efficient service and the very helpful staff. no waitng around at the end of a plane journey the bus was there waiting for us.
I will reccommend to anyone who is needing to park for Birmingham."
"We experienced no problems with APH. Drivers were helpful and courteous, we only waited a short time for coaches going and returning. We would certainly use this service again."June 13, 2008
"no complaints at all. very efficient even in the small hours when we arrived. will definately use again."June 12, 2008
"Excellent service with friendly staff who smiled even at 1am!!!!"June 9, 2008
"excellent service throughout.Staff were courteous and efficient.Only critism is lack of room on transfer buses."June 6, 2008
"Drove to airport as so often before and then found car park with greatest difficulty asa instructions assume coming from south. Car park so far away from airport that I though it would be more convenient for East Midlands. Decided on arrival that it would not permit the quick getaway on return that was the point of taking the car to Birmingham in first place. So cancelled booking drove to station car park and paid £30 against your charge of £17 (not refunded) for same period. On return Monday 2nd was in car 9 minutes after passing passport control."June 5, 2008
"The car parking was fine, the transport to and from also OK, although we had to wait a while to be taken to the airport, but were collected fairly promptly. The distance was about 20 minutes drive. The only criticism was that the instructions didn't tell us to take the Carshill turn-off from the first roundabout (it said 'take the first left - it should have been the fourth) and it took a bit of working out after a wrong turn! The price was good, so yes we would use this again."June 4, 2008
"All aspects of the process were excellent - impressed. Will use again defintely"June 4, 2008
"Thought the service was excellent. Found the car park easily (just off M42) and within minutes was on a bus going to Birmingham Airport.
On our return I rang from the baggage hall and only had to wait a couple of minutes to be picked up. Back at the car park we were away again within a few minutes.
Only slight negative comment is drop off (and collection) is outside Terminal 1 and we departed (and returned) through Terminal 2 - in reality its only a few minutes to walk between the two.
Overall an excellent service, with no waiting around, and would definately use again."
"This service is excellent.Very good value for money and i would definately use again"June 2, 2008
"top marks for this car park the service was excellent will use this car park again."June 2, 2008
"very smooth efficient service, with helpful and friendly staff"May 31, 2008
"Good service, cheap and painless. Will definately use again."May 31, 2008
"For obviously not knowing the area,we found the site easy to get to.No problems,prompt service, and on the return leg,by the time we called them,collected luggage etc,the bus was sitting waiting for us! Would definetly use again (if i cant find cheaper flights from Scotland!)"May 30, 2008
"The drop off and pick up system is efficient. En route back to the car park after our trip the driver was particularly friendly, helping everyone as much as possible. The key return system at the car park was also friendly and speedy. The car park is a little further from the airport than we expected but it really was less than 15 minutes in the bus. Very good value for money. Our only criticism would be that the lady who took our keys on arrival was cool to the point of icy, which we found surprising."May 29, 2008
"couldn`t fault it - although coming from Leeds I was a bit twitchy about possible motorway problems - airport checkin was 5:30 - and allowed plenty of time to avoid rush hour."May 28, 2008
"British service as it should be; friendly staff, helpful bus drivers (who load your luggage for you), simple procedures at every stage and thus happy passengers. I'll be using APH next time. PS: Top tip for travellers - The courtesy 'phone is in the baggage reclaim hall, so don't wait until you've cleared customs before you read your blue ticket and find this out!"May 27, 2008
"Quick and easy.would use again"May 27, 2008
"Booking this airport was fine and the website user friendly. I received an email in confirmation straight away. The directions to the car park were fine except for the last bit where we got a bit lost.
Perhaps another directional sign would help along the Hams Hall Road before the turning for the car park."
"A very cost effective and reliable service. The drop off went smoothly and, after a stressful flight home, the pick-up was a breeze. The bus was waiting for us when we came out of the airport at 2am and the driver was quick to help us aboard - cases, kids, prams and all!
Got to the car park and we were on the road home within 10 minutes.
"We were looked after really well. Extremely easy transfers to and from the airport and very helpful drivers who helped with our luggage.
"Easy to access and transfer to and from the airport was prompt and trouble free."May 23, 2008