"I've been using regularly off site parking for the last few years.
The service you provide is very good and the people very polite and helpful."
"No hanging around with these guys, you book in the bus takes you straight there,and phone at airport to ring to tell them you have landed and they pick you up within ten minutes No hassles at all, will definatly be using these guys again. Thanks."July 12, 2008
"I used Birmingham APH the last time I went abroad and can't find a single fault.
It is easy to find in a good location to the airport, the journey to the airport was quick and efficient and even done with a smile. To cap it all it is really great value.
It will in future be calssed as part of my holiday."
"The service provided was quick and easy, both drop off and pick up was simple and without any delays, the whole experience was well executed and professional."July 12, 2008
"Perfect....great price,good, friendly service. Would recommend APH Birmingham to anyone."July 10, 2008
"Easy to get to. Good secure parking.
Prompt drop off and pick ups.
Would use again"
"Great service, no problems at all, will use you again.
"It was great service. Easy, prompt and very keenly priced."July 7, 2008
"I am an ideal customer: I can't praise your people enough. My wife and I were already impressed by how organised you were and then on our return, I left a small backpack at the airport bus stop. We were preparing to go back to the airport and hunt for the bag, but your staff said wait and we'll try first. They found the bag, put it on the next bus back and gave us some coffee while we waited. Being efficient is fine, but your staff are also nice with it."July 7, 2008
"Easy to find
Quick pick up & return
All told an enjoyable, and highly recommendable experience"
"No delays at either end waiting for the bus.
Only downside was the distance from the airport"
"Excellent, friendly service. No waiting around which is essential with a young baby and the bus drivers were really helpful, loading luggage on and off for you.
All in all a great service."
"Easy to get to, frequent buses to and from the airport. Everything went smoothly, and alot cheaper than airport parking. Definate value for money. Would recommend to others."June 30, 2008
"We found the staff at the car park very helpful as we had some difficulty finding where it was, however they were more than happy to direct us in."June 30, 2008
"Excellent service. Reliable and fast transfers, faster than the advertised 20mins.
Only a fraction cheaper than the cheapest online price of on-site parking, but to be honest probably not much less convenient either."
"The site was OK to find - neither hard nor easy (for a non-local) but the signposting was clear enough when the sat-nav gave up. The book-in and transfer process went very smoothly with cheerful, helpful & friendly staff.
Upon return the courtesy phone in arrivals was a little difficult to spot (well, at 04.30 it was!) but a member of the airport staff was clearly used to people searching for it and pointed it out to us (a new, more eye-catching sign perhaps?)
Pick-up was prompt & smooth as was the trip to retieve the car. The whole process of vehicle collection has obviously been very well thought-out and refined; it couldn't have been better.
I felt confident that my car was stored securely and would definitely recommend APH for both value & service and will definitely use you again. Any comments? Well, when you replace the motors on the gates, fit faster ones!"
"The whole set-up worked very well, and everything went smoothly. The woman behind the counter got a bit arsey with me, because although I had keyed in all the flight details and times when I made my booking with Purple Parking, apparently when Purple Parking make their booking with APH they always show the return flight as coming in at the same time of day as the departing flight went out, instead of the correct time of the return flight. The woman didn't like it when I pointed out that I had keyed all that information in at the time of making the booking, and was telling her mate behind the counter in a loud voice after we walked away from the counter "Why do they need to come in here with an attitude like that?". If we hadn't encountered her negative and unsympathetic attitude it would have been a five out of five."June 28, 2008
"The service provided was overall good. Its unfortunate that when I returned from my holiday I found several scratches along the driver side of my car.
An incident report was completed and pictures taken, however I am yet to hear from any one at APH - 6 days on."
"when we booked in with you the details of our online booking were not on the computer for some reason. However this situation was remedied fairly quickly. Apart from that everything went very smoothly and staff were very helpful. We would definitely use the service again."June 26, 2008
"A well organised and tidy car park.
It was a bit hard to find - we thought we were looking for Purple Parking, not APH and didn't know find it for a while."
"Value for money!"June 24, 2008
"The security and transportation were acceptable, but the bus driver on the return journey to the carpark pound was extremely dour and unhelpful I was travelling alone and am 63. He placed my luggage out of reach on the top rack, without any word beinng spoken apart from 'got your blue ticket!) and did not re-appear until complained to, to assist with disembarking or retrieving luggage, resulting in my having to struggle to get my bags down, severly twisting my arm in the process. He just sat in the driving seat and let us get on with it. Very poor unnfriendly customer service. Wouod not use them again. I am MD of 2 businesses and MY staff are trained to be polite and friendly."June 23, 2008
"We found the driver very helpful with our baggage and information. I will use APH again."June 22, 2008
"this car parking facility is excellent.directions were very easy and upon arrival the staff were welcoming and helpful.the transfer was quick and the driver was very helpful with our luggage.we would definately use this facility again and would recommend it to everyone."June 22, 2008
"We were delighted with the service at APH in Hams Hall. The staff were without exception friendly and helpful. The drop off and pick up couldn't have been easier. The bus driver helped us with our bags and explained why the bus had been slightly delayed due to an accident on the motorway and roadworks.
All in all we would definitely use this service again."
"Using APH was a very good choice, easy to find, helpful staff and no waiting about. We would use APH again."June 19, 2008
"fast and efficient servive would definitely use you again and would recommend you to any one thank you very much"June 16, 2008
"We were very pleased with the service. The car area where they where parked was very secure. The transport to and from Birmingham airport was good as was the price for the parking. All staff polite and helpful.
Would certainly use again."
"straightforward to find & use. Advantage over the on-airport parking is that APH reception much closer to vehicle on return - as brought to adjacent compound. [On-airport trek from bus-stop (in rain !) is a pain.] Suggest that more frequent service would be welcome at airport, we waited about 15 mins (22:00 Saturday) and some who'd arrived after us wouldn't fit on the bus so were going to have to wait nearly 30 mins for the next bus. This contrasts poorly with the intervals for the on-airport shuttles."June 15, 2008
"very impressed with the efficient service and the very helpful staff. no waitng around at the end of a plane journey the bus was there waiting for us.
I will reccommend to anyone who is needing to park for Birmingham."