"Our treatment on arrival to depart was first class, our return how-ever was not very good.
on returning to the uk 19th at Birmingham there were around 60 people waiting for collection to return to the car park, after half an hour one bus turned up and could only take half the people. My car had some damage when I collected it a vertical sratch 2 inches long on the drivers door. I returned to the reception who sent a less than bright person to look at the damage, he insisted that the car park can only cause horizontal sratch damage to cars, I donot understand his mentality and would clasify him as a knuckle dragger! I have reported the damage."
"Very good - quick and simple. The phone in the baggage handling needs to be a little more obvious!"April 20, 2009
"It was excellent value. The transfers were very straightforward, although the instructions given about contacting the firm on return could not be followed. A bus though was immediately available.
I would use the service again, although, especially if I was returning at night, I would want greater clarity about the use of contact telephones. Overall, very good value for money."
Good value for money.
Service was cordial.
Waiting time acceptable.
Will use this facility again"
"Great service, easy to find. Will use again."April 19, 2009
"Very effecient. No waiting at the airport and driver loaded bags. Will book again."April 18, 2009
"I would not use APH again,I arrived with my wife and two infants aged 2 and 3,as we boarded the transfer bus I did not even have chance to sit down and put my or my infants seat belts on before the bus darted away,I would hazard a good guess that we took the first roundabout much faster than I would consider safe out of hams hall. I was glad to get off the bus...In fairness I felt that it was definitely that specific driver (boy racer) that was being used. On the way back we had a better journey.
I personally will be paying the extra £35 to stay in the airport carpark next time I fly to minimise any risk to my family. adios.."
"Airport parking was first class with APH. Excellent drop off and pick up service at a very reasonable price for 8 days."April 15, 2009
"The overall service was good. The site was a bit further away from the airport than I would have liked, especially coming from the South. Quick to drop off the car, speedy pick up from the airport, cheap and the car was fine. About as much as you can expect."April 14, 2009
"Reasonably priced, good check-in and collection system and nice receptionists and drivers. Will return every time I fly. It is a very good service - once you find the place! (My sat-nav doesn't take postcodes and decided to take me to another Faraday Avenue south of Birmingham - but that's my problem!) Thanks again - i will be back!!! Bernard Marsden"April 11, 2009
"Chose APH for ease of finding and price. Vry happy on both counts compared with other airports I have flown from. Check in and transfers were quick and efficient. Would happily use again."April 6, 2009
"very good, second time we have used this car park. It could do with more signposts as the first time we went we got lost!!
Fast service, no problems. Would use again."
"Very pleased with competetive prices. Finding the car park wasn't difficult but larger/ more prominent signs would be very helpful at the roundabout on Faraday Ave and at the drop off/pick up point at the airport. Very friendly and effecient service at reception - outgoing and return and only had a few minutes to wait outgoing and return. Overall an excellent service. Thank you."March 29, 2009
"It all worked like clockwork! Didn't have to wait long for a shuttle either direction. Friendly efficient service and car was right outside the reception when we returned. Highly recommended."March 27, 2009
"Overall a very good experience.
The staff were efficient and polite and there was i minimum of fuss and waiting.
I will use this service again."
"Easy to find car park, bus was waiting as we walked out of arrivals when we got back. Can't fault the service."March 9, 2009
"Excellent service and value. Need to remind/make phoning at carousel/ entrance/exit instructions clearer - didn't ring but coach was outside and available to bring us back, so not a problem for us on this occassion."March 8, 2009
"Very good service.
"Easy to find, excellent prices, quick and easy transfer to airport will definatley use this service again."March 4, 2009
Site appears to be a fair distance from the airport so may throw you a bit but good directions sent and sat nav managed it easily. Good bus link so not really too much trouble."
"Our flight was cancelled but we received courtious treatment from the APH staff. However I am not sure if we will get a refund for the unused time that we had prepaid for."February 14, 2009
"VERY EFFICIENT. POLITE AND HELPFUL STAFF AND DRIVERS.REASONABLE CHARGES. WOULD USE AGAIN."February 10, 2009
"Very efficient service, only criticism was the wait after the phone call when we landed, the collection bus was only despatched from the depot when we called; leaving us waiting outside (very cold) for over 20mins."December 4, 2008
"having used this car park for the first time i would say that the service was excellent. from entering the car park to being picked up from the terminal on my return everything went smoothly. it was good value for money and i will certanley be using your car park again next time i travel abroad"November 29, 2008
"I did fill in a review form similar to this but with more information on this morning, briefly again, 1) I was not for any security info. for the car and was nearly at the airport when your office contacted the transport bus to ask for my keypad code, suggest you ask this at the desk at check in. 2) The card I was given said ring from the APH phone next to the baggage reclaim conveyer belt number 6, well there are only 2! suggest you change your instruction. Now you send me 2 e-mails on the same subject both different. On the positive side we where on your bus at 11pm last night when it broke down at the airport another one wqas quickly provided. we will use your service again next time we fly from Birmingham."November 25, 2008
"Fast efficient service, will definitely park with APH again."November 23, 2008
"Excellent service!!! I was absolutely satisfied for organisation."November 19, 2008
"I don't want to complain too much as all but one of your staff provided excellent service. However we were frustrated that the instructions provided on the 'blue parking ticket' were useless regarding using the phone in arrivals to contact the car park (there was not one!!) We used our mobile phone to make the call and when we made comment that there was no internal phone to use my daughter was flippantly told "yeah I know love its been like that for ages" he then provided adequate instruction. I do feel that his manner was very dismissive and certainly not polite or courteous, maybe that was not in his job description or person specification or an expectation of the company? It is a shame that due to one individuals behaviour towards customers the company could lose future/word of mouth bookings or a 'you get what you pay for' reputation? Other than that the service was very good:-)"November 19, 2008
"A very good experience all went like clockwork"November 18, 2008
"Excellent service. The staff were very friendly, and helpful when we rang them for directions when we got lost! Also very good value for money."November 17, 2008