APH Birmingham reviews
We strongly encourage our customers to give feedback and share their experience of parking at Birmingham. If you have used APH Birmingham and would like to tell others about it, please submit your review. Thank you!
Here are some comments that our customers have made about APH Birmingham
Left my car with no damage and got it back with a dent in the rear of car. Worst ever will never use you again, very bad customer service.
May 24, 2019
Used 3 or 4 times a year but never again. Just got back and when home found inch water in front and back of passenger side. Phoned to ask if had been in flooded area which they denied. Said torrential rain. Hows this a reason as we get torrential rain at home and car never leaks. They either had window open or parked it in wet area. WORST ISSUE IS THAT THEY COULDN'T CARE LESS. “WHAT CAN WE DO ABOUT IT”. Will NEVER use them again.
March 18, 2019
Had my car for a week at APH Birmingham, on return the car was parked 10cm away from next car so I had to get in through passenger door and climb over in driver seat. When inspecting the car I found a scrape on drivers side mirror, complained about it, been given a written report and told I would be getting a call in the next 7- 10 working days. Call never came, I wrote an email but no answer. Also it's pretty far from airport and the transfer bus was absolutely full. I will never use them again.
October 24, 2018
Used this service for the first time this September. We left our car for 2 weeks and apart from mud splashes on one side all was well on collection. Everything about the service was excellent. Drivers were friendly and helpful and transfer time approximately 15minutes. The bus was waiting on our arrival back and the driver helped with cases. Would definitely use again and would recommend.
September 30, 2018
Always use this parking company
and as usual, it was as convenient and as efficiently run as ever. Coming home spotted the bus pulling away from its usual parking spot, after atracting the drivers attention he stopped, loaded out cases for us, so we didn’t have to wait for the next one: brilliant, would whole heartedly recommend this facility.
May 26, 2018
Always efficient and convenient.
May 21, 2018
The car park was easy to reach and the instructions provided by APH were really useful. However, we received an email which stated the transfer time would be between 10-15 minutes. We were travelling on a strict time schedule so needed this information to be correct but sadly it wasn’t. The transfer in fact takes 25-30 minutes even in little to no traffic (we travelled back at 5:00 in the morning and it still took about 25 minutes). I would not like to hazard a guess at how long it would take in peak time but I would expect it to be over 30 minutes. Also, there was an extremely long wait at the airport waiting for the shuttle to pick us up. Apart from these oversights by APH everything was good and would be great value for money if the information regarding timings was correct.
May 11, 2018
Very polite team. All went very smoothly and we weee picked up very quickly and transferred to pick up the car. Very happy with the service.
April 29, 2018
The worst car parking ever. If you want to have your car damaged or scratched paintwork you should pay them now. Absolute amateur, they do not take any responsibility for left car. They park cars very tight, the car park sink in darkness. I took my car about 4 AM and I have not any chance to inspect it. I saw scratched paintwork and damaged side indicator same day on my driveway. They sent me stupid explanation: nobody seen nothing, no any word about CCTV. Additionally they changed high beams settings in my car.
April 18, 2018
Parked here in January got home car damaged reported it and asked them to look at cctv they took no responsibility for the damage didn’t even put my review up wouldn’t leave car here again .
March 25, 2018
Can’t fault the service you offer first class
February 24, 2018
We parked our car here for a week in January 2018. Dropped the car off and caught the bus hoping that our car would be safe. Little did we know
Enjoyed the holiday and after a 12 hour journey arriving back to collect our car at 11.30PM (it's very dark at that time of night) the very next day we went to go out in the car and noticed three large scratches on the back of the car passenger side near the wheel that certainly was not there when we left it. This being a brand new car. We immediately took pictures e mailed them off to show the damage. Today we are told they will not do anything about it.
At no point were we asked to signed any paperwork to say what condition the car was received and neither were we when we collected it. No one looked over the car with us on dropping it off or collecting it.
Should they have a policy of checking all cars with the driver for damage when dropped off and collected. YES I think so. Perhaps they should adopt this policy
We are so angry we have to pay for the repair ouselves. We also asked them to look at their CCTV of our car being parked etc,they decided not to do this.
We always park our car at Skyparks Manchester taking the keys with you and over the past 10 years have never has as such as a scratch. We will never use this car park again. Disgusting
February 13, 2018
East to find using sat nav and the instructions given by APH. Courteous staff and prompt pick up and drop off. Will use again.
January 17, 2018
Great service, staff is always nice and polite. It's the 4th time I book with APH and I will carry on doing it as I'm very happy with the service. Price are great as well. Keep up the good work!!!
January 15, 2018
I would just like to say how pleased I was with the staff at Hams Hall Birmingham, last week my teenage daughter had a puncture on her way to park her car there. After waiting for the AA to come to her aid, they needed to tow the car to the car park. The staff were fantastic especially Dale who told her to just get on the bus and he would sort out parking it with the AA man as time was running out for her to catch her flight. Dale was then especially helpful when I needed to sort a new tyre out, going to check the size etc, then sorting out the car with the mobile car repair company. Thank you to all the staff at APH Birmingham.
January 2, 2018
Waited 25 mins in sub zero temperatures for the bus whilst watching 3 buses for the on airport parking go by.
Bus arrives then made to wait a further 15 mins on the bus with no heating and the doors open.
A brave disabled pensioner dared to ask the driver whether there was a problem only for the driver to tell his office on the radio the passengers were complaining . When this passenger remarked that he was not complaining he was told to sit down or we are not going anywhere!
20 mins later arrive at car park to be shouted at to form an orderly queue before he will deal with us.
I was second in line and handed the miserable and rude old man my ticket then stepped aside for next customer, a couple of mins later I asked where my keys were to be told TICKET? WHAT TICKET? YOU DIDN'T GIVE ME ONE!
A minute later the ticket appears and keys are thrown on the counter without a word of apology.
I strongly advise anyone to park in the official car parks and avoid this abuse.
The management are welcome to contact me for details of this appalling behaviour.
Pay a little more and deal with professionals.
December 29, 2017
Fantastic service as always will use again ????
November 24, 2017
No hassle and limited waiting.
November 11, 2017
When I returned to Birmingham Airport at 3am I was lucky to get a bus without a long wait in a cold dark car park. To get on the bus I had to stand for the lengthy journey. Not ideal for a tired 70 year old travelling on their own.
It was pitch black collecting my car. I couldn’t see around it given how close it was parked to other cars. First thing next morning I found my front number plate inside the car and damage to the bumper where it had been knocked off. I sent photos by e mail.
I was told that they photograph cars entering the site but not leaving the site so I couldn’t prove the number plate had not been in place when I left. I was surprised they had no cameras filming vehicles leaving as I didn’t think that sounded good for security.
Because I had not reported the damage before I left the site they accepted no responsibility. About 6 weeks after and following several reminders they sent a messsge that staff had reported no problems when my vehicle was in their care. This made no sense to me given the someone who had put the number plate in the car must have known that.
I was also upset that they had let me drive on a public highway unaware that I had no number plate.
It is very unfortunate that what could be a good service takes this kind of attitude when something goes wrong.
Anyone who uses this park should be very careful from my experience.
November 8, 2017
The bus taking us to the airport when it eventually left after a long time just sat there took a long roundabout route and we only just made our flight.
On the return I submitted our details by text at 19.07 but the bus didn't leave the airport until 20.00
November 7, 2017