APH Birmingham reviews

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Here are some comments that our customers have made about APH Birmingham

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"Can’t fault the service you offer first class"

February 24, 2018

"East to find using sat nav and the instructions given by APH. Courteous staff and prompt pick up and drop off. Will use again."

January 17, 2018

"Great service, staff is always nice and polite. It's the 4th time I book with APH and I will carry on doing it as I'm very happy with the service. Price are great as well. Keep up the good work!!!"

January 15, 2018

"I would just like to say how pleased I was with the staff at Hams Hall Birmingham, last week my teenage daughter had a puncture on her way to park her car there. After waiting for the AA to come to her aid, they needed to tow the car to the car park. The staff were fantastic especially Dale who told her to just get on the bus and he would sort out parking it with the AA man as time was running out for her to catch her flight. Dale was then especially helpful when I needed to sort a new tyre out, going to check the size etc, then sorting out the car with the mobile car repair company. Thank you to all the staff at APH Birmingham."

January 2, 2018

"Fantastic service as always will use again ????"

November 24, 2017

"No hassle and limited waiting.
Great service."

November 11, 2017

"When I returned to Birmingham Airport at 3am I was lucky to get a bus without a long wait in a cold dark car park. To get on the bus I had to stand for the lengthy journey. Not ideal for a tired 70 year old travelling on their own.
It was pitch black collecting my car. I couldn’t see around it given how close it was parked to other cars. First thing next morning I found my front number plate inside the car and damage to the bumper where it had been knocked off. I sent photos by e mail.
I was told that they photograph cars entering the site but not leaving the site so I couldn’t prove the number plate had not been in place when I left. I was surprised they had no cameras filming vehicles leaving as I didn’t think that sounded good for security.
Because I had not reported the damage before I left the site they accepted no responsibility. About 6 weeks after and following several reminders they sent a messsge that staff had reported no problems when my vehicle was in their care. This made no sense to me given the someone who had put the number plate in the car must have known that.
I was also upset that they had let me drive on a public highway unaware that I had no number plate.
It is very unfortunate that what could be a good service takes this kind of attitude when something goes wrong.
Anyone who uses this park should be very careful from my experience."

November 8, 2017

"Excellent. Very organised and everything worked like clockwork. Will use again."

November 2, 2017

"Arrived, booked in and boarded the transfer bus will absolutely no delay. On return, walked straight on to the transfer bus, obtained keys and on the way promptly. Great service, would recommend and will use again."

October 31, 2017

"Easy to book, wonderful costumer service, very polite and helpful staff. Not the first time and won't be the last!!! Keep up the good work."

October 25, 2017

"Great service and reasonably priced. Really couldn't fault it."

October 22, 2017

"Very well organised car parking, did not have to wait long for transfer to airport, all the staff were very friendly, on return just messaged the number they gave me and after collecting our luggage we went to the pick up point and the bus was waiting. Very smooth operation"

October 20, 2017

"Nice people & service! I would recommend them!"

October 15, 2017

"Car park is really too far away from the airport; and the pick-up on our return took too long.
However, check in and retreival when we returned were dealt with efficiantly and quickly."

October 5, 2017

"Once again APH were efficient, friendly and well organised. I would happily recommend APH as my preferred airport parking company"

October 5, 2017

"Very easy to use. Couldn't find the place I wanted to park anywhere else and at a good price."

October 1, 2017

"Very good service, good price, 2nd time I have used them. Very quick in & out Only downside is that it is about 15-20 minutes to the airport but I knew that, so not a complaint just an observation.
Will use them again"

September 13, 2017

"As usual excellent service"

August 28, 2017

"Worked well for us had reservations about transfer time and distance but it all worked out very efficiently. No walking, drop car and on bus"

August 24, 2017

"Great service, friendly staff and super efficient, thank you"

August 19, 2017

"I've used APH at Hams Hall many times and the service is always very good. Convenient location, never long to wait for the transfers there and back to the airport and the staff are always polite and helpful."

July 17, 2017

"Needed to book a parking space fast as my taxi failed to turn up to take me to the airport. Booked two weeks, but explained I may need to collect my car earlier as I would be returning to a different airport. All OK when dropping the car, but OMG, the mardy reaction I got on ringing prior to collection! You'd think I was asking for the moon on a stick by disturbing their routine. The woman I dealt with had absolutely no manners or courtesy even when face to face. So great for price and ease of booking, but service stinks. I'm afraid I wouldn't use it again."

July 17, 2017

"Unfortunately we did not have a very good experience with APH at Birmingham Airport. We booked with their website for a proper 'Meet and Greet' service i.e. stop at terminal entrance area and car is taken from you and parked securely. It turned out they used to do M&G but stopped last year! Their website STILL says Meet and Greet! Also the final 1/2 mile to their car park was a bad experience. We had full GPS and AA route map but the APH sign was overgrown with hedges and we missed it. There were no other direction signs which we thought was abysmal when time is so important. When we told them about this they argued! The booking desk staff were very obstinate and not at all apologetic about our experience to date. If you want a car park miles away from BHX and rely on a shuttle bus -and have plenty of spare time on your hands then this company may be ok for you. But if you want an efficient valet taking your car at the actual terminal area and getting straight into departures then APH is not for you!"

July 16, 2017

"Quick transfers. A bit out of the way, but car was safe and secure"

June 23, 2017

"Roads works on the way to the car park caused delays.
On a good note: very friendly and professional staff"

June 22, 2017

"Great service all round"

June 17, 2017

"I would 100% recommend this company. Very good price, very easy to find, and the office staff are very efficient, and the bus drivers are lovely."

June 16, 2017

"Prompt efficient and corteous service. Also good value for a 2 month park. I will book again"

June 8, 2017

"Efficient, friendly service. The transfer to the airport was seamless.
Will recommend this company to friends and family."

June 2, 2017

"Bit of a wait getting everyone on bus for outward journey, however really efficient on return. Staff helpful and friendly. Overall a good and effective service."

May 30, 2017
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