"Parking facilities were good. But the number plate recognition system just did not work, both entering and leaving the car park!"June 22, 2013
"I used prepaid. On arrival I took my ticket but my number plate was not recognised but did not notice this at the time. When leaving I was asked to pay £30+ for one day. I pressed the button and spoke to an operator and explained the situation and the barrier was lifted and out I went. I have had problems before at this airport with number plate recognition but always got it sorted"June 13, 2013
"Competitive price - easy to use and easy to book on line"June 11, 2013
"Excellent, couldn't be faulted. Would use you again."June 5, 2013
"very close to terminal regular transfers. not easy to find exit , and entry confusing . overall good value."May 22, 2013
"Number recognition didn't work so pressed for assistance. Heard a loud cough (computer says no!) and informed the person with a bad chest that we had pre-booked. His reply was 'Press for a ticket' which we did and I thought that would prove to be wrong at our return. Parked and got the shuttle bus okay. Returned a week later, I had all the details to hand fortunately, put ticket in, came up with an £85 charge! Pressed for assistance. Read out ref. number and name , took ticket back out and barrier opened. BEWARE-KEEP YOUR REF NO. SAFE FOR YOUR RETURN. Not the cheapest of carparks but obviously cheaper to pre-book"May 11, 2013
"No problems with the parking. However, the automatic barrier system doesn't seem to cope very well with bookings which are pre-paid through a third party / tour operator. Although you get a ticket when you arrive, if you present that ticket on departure it tries to charge you again for the stay. The result is a log jam at the barries while you ring up the attendant to check your booking reference numbers. Looking around at the other cars leaving and the length of time they took, I suspect it wasn't just us having this problem."May 10, 2013
"Booked the night before I flew - couldn't have been easier. On the way home fifteen minutes after landing. Would use company again."May 1, 2013
"Very pleased, all went smoothly and very convenient
at a great price."
"Our stay was frpm the 17/03/13 to 24/03/13.
The car park was easy to find (re: the instructions printed off when booking.) Took a while to find a space, way over the back of the car park. However, the transfer service mby bus was good. Did not have to wait too long.
The only thing was upon arrival found that our booking had not gone on to the system. This when checking with the NCP Helpdesk in the terminal."
"Had a problem with the prepayment card issued at entrance, but called for assistance and quickly resolved. Parked the car and within a few minutes the bus arrived and dropped at departures. All very straightforward. Arriving back, the bus was waiting so quick transfer back to car park. Again issue with prepaid ticket on leaving, but assistance sorted it out quickly. So overall, very happy a d would recommend."March 21, 2013
"Just the usual crap at the gate to go out. Having already paid, asked again by machine to pay again then press the button and asked for reference which is in my boot. Don't need it!"February 27, 2013
"I was very satisfied with the bus service. It was running normally, although it was 04:00 in the morning during the heavy snow weekend!"February 11, 2013
"good car park next to the airport. great price"January 29, 2013
"Booked easily online. Recognised car at booth on way in and bus picked up in 5 mins as stated.
Again quick pick up on return and straight through booth on exit.
Would recommend to anyone."
"From booking to arriving at airport was fine but as 5-00 in morning finding an empty space was not easy but not the fault of the car park courtesy buses at departure and arrival were good all in all for the reasonable cost and close to airport a first class experience"January 13, 2013
"Very easy to book and no hassle at all when you get to the car park. No queuing up to hand in keys. Is right on the airport so very quick transfer. I always use this car park when flying from Birmingham."January 12, 2013
"Not the best of experiences.
On arrival problem with barrier.
Car park in the process of being expanded so currently inadequate signage re spaces and exit.
When searching for a space ,dead ends so had to reverse numerous times.
Needed further assistance to exit as requested a further payment. Overidden by staff"
"Excellent experience! Access from motorway very easy - well signposted and plenty of spaces, The courtsey bus arrived minutes after the previous one had left and we were in the terminal in no time. On returning to the car, once again the bus transfer was immediate and prompt, The ticketing system worked perfectly. The only slight disappointment was after exiting the car park the route back to the motorway was a little longer, but that was probably because I missed a signpost in the dark"December 17, 2012
"We always use this car park and then walk to the terminal which takes less than 5 minutes to reach the Departures end of the building. That and its immediate access on to the road network make it the most convenient car park at any airport we use."December 4, 2012
"Number plate recognition system never seems to work in or out on this occasion. Very irritating particularly at night with it pouring with rain as the response to pressing the button on exit you seem to wait for ever listening to the recorded message.
Signage within the car park is poor - finding the exit is guesswork again particularly at night. Overall customer service is poor."
"the car park is very crowded and the surface is rough. The line markings are worn and as a result spaces seem to be all but ignored.....is a problem in a bigger vehicle.
The number plate recognition system didn't work and I had to call to get let in and out. The operator seemed used to this and didn't delay our access or exit.
other than that, its not far to the terminal"
"Excellent except the car park authorities never seem to have received my details from you so I always require assistance to enter/exit the car park."November 27, 2012
"All went very smoothly.
Price was reasonable.
Compares reasonably to a taxi as I only live in Coventry."
"Birmingham Long Stay 1 Car Park is very convenient for the Terminals. I missed the shuttle bus at the car park by about 30 seconds, so decided to walk to the terminal with my wheeled suitcase, which took about 3 minutes. No hassle at all. When exiting the car park with my car, I entered the parking ticket into the machine at the exit barrier and it flashed up a payment requirement of £43.99, however, I had pre-booked through Essential Travel and pre-paid £28, so a decent saving on book price. The only thing to remember is not to pay again when you put your ticket in to exit, but instead to press the 'Assistance' button on the machine and advise the human who answers that you have prepaid. They will then allow you to exit."November 16, 2012
"Very convenient and secure BUT - there is always a problem with recognition of pre payment on entry and always aggravation when leaving - the machine will not recognise the ticket and displays usually double the amount I have paid. Yesterday I caused a 6 car queue whilst the problem was sorted !!!"November 16, 2012
"Spent quite a while trying to find a space which could have been a problem if i had been held up on the motorway and had less time. Vehicle recognition didn't work on way in or out but phone was answered quickly. Would use it again."November 15, 2012
"Good overall experiance, as price was competitive and found a parking spot close to the terminal buildings. The only down side is having to pay just to drop off passengers and luggage, but that's a complaint against the Airport not Parking Shop."November 13, 2012
"Generally OK except:
1. Number plate recognition could not read the car plate on entry, and no one answered the call button to help resolve the problem. Imagine the embarrassment with a queue of cars behind you waiting to enter the car park.
2. The 5 minute walk advertised is from the corner of the car park so more realistic is 15-20 mins, and we never saw a bus even though the frequency was advertised as every 15 minutes."
"There is work going on to the car park, but there was still plenty of space available. The buses were very frequent and on the return journey we were to only ones on it. The driver was still willing to take us rather than us having a long wait until it filled up."November 12, 2012