"When arriving the barrier did not lift so spoke to lady who then issued our ticket. When returning again after putting in our ticket the barrier did not lift and the machine was showing we owed over £100, after speaking again to a gentleman and giving our name the barrier was lifted without us having to pay.
All worked out fine but it does worry you a little when this happens after pre-booking, it's as if on arrival they had not got our booking details even after we gave our reference number."
"Very easy to get in and out with number plate recognition, pulled up to barrier, got ticket, straight in, then on exit put ticket in, barrier up, then away, no hassle at all."June 22, 2014
"Arrived at the car park on time only to find that half of it was being resufaced and that car parking spaces were hard to find drove around for about ten minuets trying to find a space to park.
On my return the ANPR system did not recongnise my number plate and would not let me out of the car park untill i buzzed the operator and gave them my name & booking ref which was in my hand baggage, buy which time a line of traffic was forming behind me.
My car was coverd in dirt and dust from the resufaceing work that had be going on all week around my car.
Had i been aware of this beforhand i would have used a different car park to Long stay 1.
"Simple off the m42 turn right at the roundabout next roundabout 1st left into the car park find a space onto the bus and into the airport within 10 minutes excellent:-) no fuss no waiting just so easy"March 4, 2014
"Easy to find when you arrive.
Very close to terminal, so if bus not about it will only take you a few mins to walk there.
Bus driver very friendly & welcoming plus drive very safely. The bus itself was faily clean."
"A poor experience. Although I paid in advance, the license plate was not recognized and I had to call for assistance for the barrier to be lifted. On return, when I entered the card into the barrier the read out was £92(!) and once again I had to call for assistance for the barrier to be raised. The shuttle bus driver did not call out the parking areas, which were difficult to identify in the dark, and the exit signs were hard to find when we left."February 20, 2014
"Had a bad experience booking airport parking. Having booked parking through airport parking shop (essential travel) I was informed on my arrival at Birmingham airport I had no booking. Various phone calls/emails later I was assured my booking would be sorted for my return two days later.
Despite this assurance it wasn't - I had to pay a further £42.50 on top of my original £34.99! A very expensive parking space on a car park that resembles a building site. I'm currently in the process of trying to get a refund..
I will never use airport parking shop/essential travel again and neither will I recommend it."
"We booked the long stay car park 1 at Birmingham airport. What a breeze. Turned up on the day after booking online, anpr camera read my registration number and my details appeared on the ticket machine. Ticket then produced and entry gained. Four days later put my ticket into the barrier on leaving no issues. A total pleasure from start to finish and you keep your own vehicle keys after you have parked which was important to us. All in all I would book again no issues. Bus transfers very regular also"October 24, 2013
"Good value price and everything worked completely perfectly. Will definitely use again"October 19, 2013
"Not impressed. The number plate recognition did not work either on the way in or the way out. I've had no troubles using this carpark before."October 8, 2013
"Worst experience ever! I paid upfront but my details were not sent to NCP. they let me into the car park but I had to run around Birmingham airport looking for the NCP hut!!!! In order to discuss the problem. I was advised to contact Essential Travel prior to returning to avoid further payment.
Essential travel were emailed twice by myself, they eventually replied and assured me that they had now sent my details to NCP and I would have no problems on my return. Alas! My details were not recorded and NCP let me out because I sounded Genuine.
Disgusting service for ALOT of money. Never Ever Again!"
"I thought the service was very poor! There are not enought courtesy stops and the driver does not inform passengers of the approaching stop. There is a sign saying the driver will to inform of the approaching stop but not everyone sees or reads it. At all other UK airports the driver gives the information and from my experience ALL are far more customer orientated than you!!"September 28, 2013
"I booked the Long Stay 1 car park afew days in advance and was impressed with the automatic number plate recognition service and so recommended it to my son-in-law who was travelling in a separate car.
His number plate was recognised on arrival whereas mine was not. I gave my details to the attendant and we were quickly allowed through, so suffered little delay.
However, when we came to depart he was again recognised whereas I was asked for £92.50 for one week parking. Therefore I had to contact the attendant again, but on this occasion had to wait for several minutes until we were allowed through at no further charge. Unfortunately this meant that my son-in-law had to carry on which normally would not be a problem, but on this occasion caused some difficulty to the motorway closure.
My wife's comment was that "we shall not be parking here again!"."
"So easy parking and leaving the car park. Recommended to book in advance to get best price."August 19, 2013
"ok ,the guy on the other end of the intercom to let us out was misrable"August 7, 2013
"Well pleased no probs what so ever would deffinately use u again"July 23, 2013
"Long stay one Birmingham Airport. No fuss parking easy to use,very close to Airport terminal. Excellent service and value for money."July 1, 2013
"Smooth trip going out of the car park to airport. On leaving there was a big line of cars trying to get out. Eventually our turn and the card would not let us out.
This was annoying as all paid and had cars behind tooting impatiently. This should have been straight and easy to leave the car park but it was not. Sorry"
"Parking facilities were good. But the number plate recognition system just did not work, both entering and leaving the car park!"June 22, 2013
"I used prepaid. On arrival I took my ticket but my number plate was not recognised but did not notice this at the time. When leaving I was asked to pay £30+ for one day. I pressed the button and spoke to an operator and explained the situation and the barrier was lifted and out I went. I have had problems before at this airport with number plate recognition but always got it sorted"June 13, 2013
"Competitive price - easy to use and easy to book on line"June 11, 2013
"Excellent, couldn't be faulted. Would use you again."June 5, 2013
"very close to terminal regular transfers. not easy to find exit , and entry confusing . overall good value."May 22, 2013
"Number recognition didn't work so pressed for assistance. Heard a loud cough (computer says no!) and informed the person with a bad chest that we had pre-booked. His reply was 'Press for a ticket' which we did and I thought that would prove to be wrong at our return. Parked and got the shuttle bus okay. Returned a week later, I had all the details to hand fortunately, put ticket in, came up with an £85 charge! Pressed for assistance. Read out ref. number and name , took ticket back out and barrier opened. BEWARE-KEEP YOUR REF NO. SAFE FOR YOUR RETURN. Not the cheapest of carparks but obviously cheaper to pre-book"May 11, 2013
"No problems with the parking. However, the automatic barrier system doesn't seem to cope very well with bookings which are pre-paid through a third party / tour operator. Although you get a ticket when you arrive, if you present that ticket on departure it tries to charge you again for the stay. The result is a log jam at the barries while you ring up the attendant to check your booking reference numbers. Looking around at the other cars leaving and the length of time they took, I suspect it wasn't just us having this problem."May 10, 2013
"Booked the night before I flew - couldn't have been easier. On the way home fifteen minutes after landing. Would use company again."May 1, 2013
"Very pleased, all went smoothly and very convenient
at a great price."
"Our stay was frpm the 17/03/13 to 24/03/13.
The car park was easy to find (re: the instructions printed off when booking.) Took a while to find a space, way over the back of the car park. However, the transfer service mby bus was good. Did not have to wait too long.
The only thing was upon arrival found that our booking had not gone on to the system. This when checking with the NCP Helpdesk in the terminal."
"Had a problem with the prepayment card issued at entrance, but called for assistance and quickly resolved. Parked the car and within a few minutes the bus arrived and dropped at departures. All very straightforward. Arriving back, the bus was waiting so quick transfer back to car park. Again issue with prepaid ticket on leaving, but assistance sorted it out quickly. So overall, very happy a d would recommend."March 21, 2013
"Just the usual crap at the gate to go out. Having already paid, asked again by machine to pay again then press the button and asked for reference which is in my boot. Don't need it!"February 27, 2013