"Plenty of spaces available and easy access to the terminal."June 8, 2015
"Really easy to use. Found the car park with no difficulty and plenty of spaces.
Short walk to airport so no need to wait for bus. Would definitely use again."
"We booked our parking space in advance and the whole experience was easy and reliable from start to finish.
Friendly, helpful and respectful bus drivers and the lady on the end of the intercom was just as helpful on our initial arrival when our number plate wasn't recognised as it should have been, sorting it out within seconds, thank you!"
"Very good facility. Regular bus shuttle to and from departure/ arrivals. Would use again and recomend it to any one traveling from Birmingham airport."May 31, 2015
"My booking was perfect. I found the experience very well organised and will certainly book again on line, which may be later this year."May 28, 2015
"Very handy for the departure lounge and buses very frequent."May 24, 2015
"Would definitely use again. Hassle free parking. Would certainly recommend."May 22, 2015
"On exit I had to ask for assistance as the number plate was not read. Otherwise very efficient."May 17, 2015
"Very easy and safe- thanks"May 17, 2015
"superb service"May 10, 2015
"The best parking we have had at an airport in a long time. Good price, good transfer time. Within walking distance if terminal if we so wished. Easy access to motorways and major routes."May 6, 2015
"More buses required to transport people to and from the airport. We returned on Monday evening - delayed and eager to get home and by the time the bus arrived most people were wet as well. NOT a 10 minute transfer."May 5, 2015
"This was a great set up. Very easy to use and stress free. I would highly recommend this to anyone who is travelling from Birmingham"April 11, 2015
"The booking process is great but this is the second time I have visited car park 5 and the second time the camera has not recognised my number plate. It always works in Gatwick and Stansted?"April 1, 2015
"We arrived early in the morning earlier than expected due to a Lufthansa strike and there was also unexpected fog but the numberplate recognition worked, the ticket came out, we found a gap and the shuttle bus saw us and waited at the stop. Coming back was just as easy. The shuttle bus came in about 10 minutes and the ticket let us out without fuss. Easiest and best airport parking ever!"March 28, 2015
"Easy to find, with good shuttle service. No problems. Will use again."March 26, 2015
"Very poor. We arrived at approx 10am and parked adjacent to one of the 10 minute shelters. 25 minutes later the bus arrived, with no explanation from the driver as to why it was running late. The reason soon became apparent. The newly installed barriers to exit Car Park 5 didn't work. We sat on the coach, waiting at the barriers for a further 25 mins. 50 minutes to transfer to the airport is very poor. On our return we decided to take the 10 minute walk from airport to the car park, funnily enough, we didn't see the transfer bus at all. It was probably still sitting at the barrier."March 25, 2015
"All ran very smoothly, driver on bus on way back helped me with what stop I needed. Only bad point was finding this morning when I got up that someone has scuffed my car which I didn't see on return due to it being dark."March 22, 2015
"The machine didn't automatically issue a ticket when I arrived so had to contact customer services when I arrived delaying entry. Then on return the ticket requested I pay an additional £100 to leave. It wasn't until after another discussion with customer services that I got out.
The automated system is broken, expect to wasted 10 mins on both arrival and departure discussing your predicament with customer services!"
"Very good, plenty of spaces and easy entry and exit. No problem with pre-paid and barrier opened automatically with number plate recognition."March 5, 2015
"No problems with parking and bus service although better signage for the Exit would be helpful.
One major problem which probably is outside of your control was the parking of coaches, minibuses and taxis in the airport bus lane outside the Arrivals, making it very difficult for us to see the airport bus arriving and very difficult for your driver to park. I did hear him reporting this to his Control; however, I think that the Airport Authorities should be doing more to prevent this happening in future."
"Great - all as advertised except the 10 minute waits seemed longer whilst waiting in the cold - PLUS, actually this is important, machine at exit told me I needed to pay £102+ for my weeks parking even though I had pre-paid! Nothing a quick call to the operator didn't sort out, but worrying nonetheless . . ."March 4, 2015
"Easy to find, bus to airport ok and didn't have to wait long for return bus to collect car."February 12, 2015
"Great service, literally 5 mins from the airport if that. Staff are very helpful in providing information and the price isn't extortionate considering the location of the car park.. Would definitely recommend."November 18, 2014
"Excellent value, convenient, great location"November 4, 2014
"Best car parking so far much better than off site ones, very recommend"October 25, 2014
"It's the first time we have used this car parking facility and found it practical and convenient, especially as we had an early departure and did not want any extra hassle. Being within five minutes of check-in was so convenient. Will certainly use the facility again. Coach transport to and from the car park was quick and efficient and the driver responsive and courteous to the needs of passengers, particularly a female with mobility difficulties though he left me to help her board the coach rather than leave his seat. Perhaps he should have done that?
I do feel that with many passengers having heavy suitcases, the coaches could be better designed. Most people left their heavy cases at floor level in the "bays" which standing passengers would normally have occupied rather than try to lift them approx 2 to 3 feet into the places provided. However, with suitcases now standing on the floor but having little restraint, these were then free to move about the floor. I know the buses come pre-designed, but could not someone think about this aspect of design."
"Honestly hassle free experience, we were very impressed that our trip was so easy. We found our parking easily with registration recognition and was surprised wen our ticket automatically came out the machine with our name on it and barriers opened. Definatly recommend & will use again.
Although we had a flat battery when we arrived back and think our alarm may have been going off. Was a mystery why and would have been nice to have been notified if this was the case as we were puzzled. No damage to our car at all."
"Everything is fine, close to airport, 5 from 5."October 7, 2014
"When arriving the barrier did not lift so spoke to lady who then issued our ticket. When returning again after putting in our ticket the barrier did not lift and the machine was showing we owed over £100, after speaking again to a gentleman and giving our name the barrier was lifted without us having to pay.
All worked out fine but it does worry you a little when this happens after pre-booking, it's as if on arrival they had not got our booking details even after we gave our reference number."