"All good until we ried to leave the car park and the ANPR wasn't working in our lane! It took ages to get an operator to respond and then ages to explain that we had all the required documents before he let us out.
A friend also had ANPR failure on the way in, so they need to get their system overhauled or upgraded.
"From the ease of finding the carpark that suited me,the
booking, the directions and the shuttle bus.
"Very easy to book on-line, it all went very smoothly."June 11, 2011
"Easy to find, easy to park and easy to get on the bus- or if you don't mind walking the distance is not that far!"June 7, 2011
"This isn't a review as much as I would have liked it to have been. Your records should show that unfortunately we had to cancel the carpark as my husband was advised by the GP not to travel due to a sudden illness. Perhaps we will be able to use your services in the future.
"Booked for Birmingham Long Stay 1. Reassonable price. Got diverted on the day to the Short/medium stay Multistorey opposite terminal building. So that wasda bonus."June 7, 2011
"easy access, good instructions, close to departures we walked however, there is a bus service"June 7, 2011
"Very efficient - even when we had a problem with our ticket!"June 6, 2011
"Everything worked very well, took time to fine a space initially. Was able to walk to terminal which was great. Prepayment process worked. Very good"June 6, 2011
"easy to find.good bus service to terminal."June 4, 2011
"Pleased with the service. I actually turned up with another car to the one I had booked in, but a quick call to the parking help bods and confirming my booking reference lifted the arm, and similar quotation of a given number opened it on our return. Full price would have been £63, so well worth using you again."June 2, 2011
"Very good car park good bus service no problems with exit will use again"June 1, 2011
"Excellent car park.Very clear instructions when booking and we found it with no problem.
The ticket worked fine,we were a little concerned because we were 1/2 hour early but we got in fine and when we arrived home the ticket worked to get us out.
Very pleased and we would use the car park again.
Make sure you note down the bus stop and area where you are as it is a large car park."
"Easy to find both entering &leaving were no problem and not time consuming"May 20, 2011
"Disappointing! Having pre-booked/paid using the number plate recognition facility, on leaving,the "machine" demanded payment! Delaying discussion with the "help service" eventually got the barrier up without further payment. Interestingly, the amount demanded at the exit was 50% more than the amount paid in advance (there had been no time overrun)."May 3, 2011
"Our experience of this car park was excellent; we arrived & parked then caught the shuttle bus sraightaway to the airport. Our return from the airport was equally as efficient & we would definitely recommend the car park to others."May 2, 2011
"Very handy can walk to the terminal"April 28, 2011
"no problems...easy parking...regular shuttle buses....lost our return ticket for exit machine but no problems exiting once explained to the attendant"April 26, 2011
"no courtesy bus as we arrived so ended up walking which wasnt too bad to terminal. Return was great."April 22, 2011
"Easy location to find, parking spots somewhat harder unless right out on the perimiter. Spaces very small. OK of you have a Smart Car but 4 x 4's/estates would struggle."April 17, 2011
"good value and location but slightly problematic - the acknowlegement number is different to the one recognised by NCP car parks soi one is reliant on registration recognition"April 6, 2011
"booked for my father's recent trip. He tells me all went well with this carpark. easy to find and use."April 5, 2011
"Automatic number plate recognition did not work, on the way out machine tried to bill us when we had already paid. Good bus service but not clearly signposted at Airport."March 27, 2011
"I found the booking experience very easy. I went with Essential Travel because their rate was competitive and they had no credit card fees. Birmingham Airport Long Stay 1 is a good convenient car park but the new number plate recognition system they have introduced is awful. In the last 4 visits it has only worked correctly once, NCP nered to get this sorted fast."March 24, 2011
"Close to airport and reasonably priced with regular shuttle buses, although still near enough to walk for those who wish to. Although our exit ticket was lost, we had no problem getting out by quoting our booking reference at the pay station. Recommended."March 9, 2011
"EARLY MORNING FLIGHT, LIGHT TRAFFIC, STRAIGHT INTO CAR PARK WELL SIGNPOSTED TRANSFER BUS WAITING AT STOP 10 MIN AFTER ARRIVING IN TERMINAL PERFECT...RETURN WALKED FROM TERMINAL TO CAR PARK AND CAR 5-10 MINS HAD TO PRESS HELP BUTTON LADY ASKED FOR REG AND REAISED BARRIER QUICK AND EASY.SO PLEASENT COMPARED TO THE LARGE AIRPORTS WOULD USE SERVICE AGAIN"March 8, 2011
"Easy to find and park, with regular buses to the airport which is only a couple of minutes away.
Would use again.
You can also drop passengers off here (10 minutes free parking)and they can get the bus if you don't want to pay to park at the Drop & go."
"Good directions to the car park. Easy access and availability of parking space. Parking zones clearly ssignposted. Bus service prompt and bus stop within easy distance from car. Very short ride to terminal."February 27, 2011
"Excelent service,number plate recognition system is a fantastic idea,on our return to the car park after a tireing flight,to simply place our ticket into the barrier machine and then on our way home in no time at all."February 21, 2011
"We will not be using this carpark again, as the buses are not suitable for anyone with walking difficulties - the step is too high and the drivers in both diretions to and from the airport showed no concern and unwilling to assist.This needs to be highlighted as there is an expectation that buses would have the facility to 'kneel' or have a lowered step. Also the bus does not drop at departures, it drops at arrivals, making the walk into the airport also difficult."February 13, 2011