"Ref No : 6179589
I had a problem leaving the Long Stay car park at Birmingham Airport, around 10.30pm last night. At the exit barrier, my ticket was not recognised. I called and spoke to someone through the intercom. I gave the reference number from my booking, and it was not on their system. I had to wait around 15 minutes for someone to come to the barrier, check the paperwork which I had printed out at the time of booking, and allow me to leave. They requested to keep the paperwork for their purposes.I'm not sure if this happened because I booked quite close to my departure date.
"no bother at all"November 11, 2011
"This is a very large car park on the airport site.
The buses could be a little more frequent as they are often crowded at busy times, but overall it's OK."
"For God's sake, parking is parking ! What sort of feedback can there be to give ! I enetered, parke, left the car fo a week, collected it and left ! Though at exit clearly number plate recognition did not work as I had to press the buzzer."October 25, 2011
"We found the car park easily and took the ticket from the machine on entry. We parked the car, picked up our cases and went to the bus stop nearby. It wasn't long before the curtesy bus arrived to take us the short trip to the airport. On return we caught a bus back right away, found our car and, on exit, the ticket actioned the barrier - perfect!! Couldn't have asked for a better service."October 23, 2011
"Very good indeed, convenient and price OK"October 22, 2011
"Excellent good value for money experience from strat to finish. Thank you."October 20, 2011
"Directions were excellent, through the entry barrier no problems, followed the signs to park my car had to park quite away from the exit but only waited a couple of minutes for the bus. On return bus was waiting outside straight on got to my stop, in car and away no problems."October 19, 2011
"A completely hassle-free experience. The car park was extremely quick to enter and exit and we were able to walk to the airport terminal in a little over 5 minutes (although there is a bus too, for the terminally idle). Also good value for money."October 18, 2011
"I always use Long Stay 1 (pre-booked) at least three times a year and this year was the first time I encountered a problem when exiting the carpark. I pressed for assistance but it took a while for the operator to answer as the tape message of Welcome to Birmingham Airport etc played numerous times and the queue behind me was growing and people getting impatient."October 16, 2011
"All worked fine , except had to press assistance button on the way out, as on putting in ticket it said £78.00 outstanding, but cleared it on car reg. and opened barrier"October 13, 2011
"New automated service worked well. Within walking distance of terminal."October 11, 2011
"booked online for 1 week long stay 1 car park.everything was excellent and great value for money.will be our first choice for parking at birmingham."October 8, 2011
"great service,no hastle arriving or leaving.would use again."October 6, 2011
"excellent value very quick and easy no messing around i have used this car park twice now i will be using again thank you very much"October 5, 2011
"Fantastic airport parking. Quick transfer. Polite and helpful bus drivers. We were quoted buses run every 15 mins, it was more like every 5 mins, which was great. The only downside was when we tried to drive out of the carpark, although there are plenty of signs, displaying Exit, they didnt seem to be very helpful, and the arrows on the tarmac were worn and faded away, so maybe a quick lick of paint would improve it 100%. Many thanks for a hassle free car parking experience."September 29, 2011
"Booking on line was extremely easy. On arrival at the car park we were informed that we had been upgraded to the multi-storey car park adjacent to the departure terminal so no transfer bus to catch. We were a little anxious when we returned and anticipated a problem exiting the car park but we sailed through without a hitch. Excellent service throughout, would definately use again."September 28, 2011
"Turn up at the airport, park the car, courtesy bus to terminal every 15 minutes; what could be more convenient or simpler?
True, you could save a few £ by using one of the off airport parks but having seen the TV programmes where cars are parked in unsafe places and driven at high speeds, I'd never hand over my keys"
"Efficient and problem free. Plenty of spaces and good bus links to the terminal. Leaving the airport on the return journey was very straight-forward. Thanks."September 24, 2011
"Excellent.However,the numberplate recognition system does not work any better than the one at East Midlands.(That did not work either!)"September 12, 2011
"have used this car park alot over the last few years and find it very convenient at a great price although the shuttle bus does sometimes seem to run at its own schedule."September 7, 2011
"When we arrived at Long Stay 1 we were met by a very personable young man who explained that the car park was rather full so we had been upgraded to Medium/Short Stay 2. I am a Blue Badge holder and parked on ground level only having to wheel luggage out of the building and across two zebra crossings to the Airport. On our return we pressed the button at the exit, quoted our booking number and were on our way. Overall an excellent experience."August 31, 2011
"Very easy to find. All went very smoothly for departure and arriving back to collect the car. We have used this car park before and would recommend it."August 29, 2011
"Very good parking facility. COuld not rate it as a 5 due to the fact that there were no sign posts visible as to where there were free parking spaces"August 26, 2011
"Although I had pre-booked, the machine would not dispense a ticket. Had to call your office which held up cars behind me for several minutes. On return I had to call again of course but this was relatively quick."August 22, 2011
"We used this parking for 2 weeks in August and found it very good. Directions for getting there and the signposting were good too. Just one hint, make sure you remember which bus stop number you use and not just which part of the carpark you parked in as after a 2 week holiday we didn't remember."August 21, 2011
"Because we had prebooked the system worked very well. The courtesy buses appeared to be frequent, we did not have to wait at all. Finding a vacant space was difficult although we noticed, on the bus, that there were more by the exit. Significant distress would be felt if one was short of time. We will head for the exit first next time if things look tight."August 16, 2011
"Excellent service...regular buses ...helpful drivers..."August 13, 2011
"Stress free parking at its best. Number plate recognition means easy access on arrival and no hassle queueing at a pay station after returning on a late flight. Efficient bus service, then straight out and onto motorway - all very convenient. So popular we had quite a treck to find a space - hence marked 4 instead of 5."August 7, 2011
"very close to the airport - cheap parking, no hasssle.
No need to wait for a bus as it is only a short walk to the terminal."