"We parked our car by the perimeter fence on 27th July. Three of us in the car and we all remembered exactly where we had parked it! On our return 10th of August no car. After an extensive search we contacted car park personnel who sent an employer in a van to help us locate it. We did find it but it was nowhere near where we had parked it. No explanation given."August 15, 2018
"I booked my car into the meet and greet at Birmingham Airport, valet parking flex plus, from 15/07/18 - 23/07/2018, total cost £120.59.As I can't always guarantee my return date, I called Birmingham Airport Customer Service to change the date to the 20th of July, to collect my car. To my horror it was answered by NCP Car Parks, I was advised there would be a £5 charge to talk to someone. I spoke to a representative and advised them of the early collection of my car, which they registered on their system. I collected my car on the rearranged date, ie 3 days early from my original booking. I therefore asked for a refund for 3 days as I had made the full payment up front. I was told there is no refund, read the terms and conditions, every time I questioned it all I was told was read the terms and conditions. However I was told if I had run over my original dates it would have cost me £15 per day extra. As knowing NCP from the past to my regret, I can now see why they advertise under Birmingham Airport umbrella. The robbing B-------."July 21, 2018
"Went to leave the car and barrier would not lift. I rang the operator and was told that I had put the incorrect time
on my booking which was my fault; I put 11 am not 23 pm. I Needed to pay a extra £7.00, which I did but then the
machine stole my card and the operator said the payment had not been taken. I told him I needed the card to pay
again. AN operator came out in a truck and unlocked the machine then went with me to another machine to pay.
He rang control as the first machine also stole the ticket and told them to send a £7 payment to this machine which he did.
No problem now I could go home that was until my next bank statement NCP had taken two payments."
"Superb , automated easy to use and only a few mins walk to the terminal , would not even consider off site parking when this is so good"June 12, 2018
"Great service, don't have to wait around long. Thanks"May 17, 2018
"Brilliant , well laid out , drove straight in , got a space , bus stops are all numbered , got straight in the bus . Car was safe all week . Excellent service ."May 16, 2018
"Exvellent stay"May 15, 2018
"Convenient & easy to arrange made arriving & departing a breeze"April 15, 2018
"DRIVERS BEWARE – IF YOU VALUUE YOUR CAR AVOID NCP CARPARKS!
Recently returned to Birmingham Airport to find car stolen from Carpark 5
Staff assured me the car had not left but call to police it showed as stolen/recovered 5 days before, also that there were problems with CCTV at the time.
NCP deny any fault citing “we do not advertise and cannot guarantee that your car will be secure” despite a full “SECURITY” section on their website listing CCTV, ANPR, 24hr staffed, security fence, barrier controlled. They later claimed to have CCTV footage as“ the vehicle smashed through it with a staff member stood next to it at the time” – no signs of this when it was recovered. Seems the barrier is only to make sure genuine customers don’t leave without paying
They also confirmed they were aware that the region “has recently been experiencing a spate of organised vehicle thefts targeting high performance cars” but obviously keep this quiet.
They have not responded when asked twice why I was not informed at the time of theft so I could sort alternative travel and minimise my expenses
I’m currently taking them to the small claims for the £1k I’m out of pocket!
Do yourself a favour, leave your car on a public road – probably safer…"
"Bus service works well, but be aware the numberplate recognition system that is supposed to recognise you booking and operate the entry/exit barrier did not work in my case which can cause slight delay. Apart from that it is convenient compared to off site parking."March 28, 2018
"Great price, quite close to airport so we walked to terminal - took about 5 minutes - although there is a free bus service, and barrier opened automatically on leaving. I would recommend and will definitely use again."March 28, 2018
"Car park 5 is within easy walking distance from the departure terminal and we had a slight problem which the staff sorted out very efficiently!"March 21, 2018
"Easy to use & gives individual options. I will be using the site again shortly."March 6, 2018
"This was one of the best parking arrangements ever!"February 25, 2018
"We were a little nervous as we have not parked at the airport before, but there were no problems getting in and parked near the bus stop.
As it was 5am we walked to the terminal which took 10 minutes. We could of waited for the bus but it was quite cold.
We returned 3 weeks later and are car is fine. Would definitely use car park 5 again. It was easy to book online and a good price if booked well in advance. The carpark is also easy to locate."
"Leaving the car was easy and the bus service was fine.
On the return journey we waited for a long time for the bus to arrive at the terminal. When it did, it was poorly organised as a lot of customers had ski equipment which couldn't be catered for leaving the alleys blocked, dangerous and difficult for customers together on the bus. The bus was steamed up and the passengers had no idea which car park they were in. The bus driver or bus systems should inform passengers exactly where they are so they know where to get off. Neither system was in place. Passengers were getting off the bus only to find they had got off too early and had to get back on again."
"Signposting on exit could be bit clearer"January 20, 2018
"Straight in, bus turned up on time both ways. Sweet as a nut! Thank you."January 11, 2018
"Excellent"December 28, 2017
"For my second booking in a row failed to gain access without having to ring at the barrier to gain access"December 8, 2017
"very simple to find, bus to airport, price was reasonable will use this car park again"December 6, 2017
"Easy to locate and close to the terminal. Cheaper than a taxi! Highly recommended"December 4, 2017
"Arrived at Car Park on 17th November as booked, only to find the barrier was out of action; waited in a queue for ten minutes before a ‘service’ engineer appeared, to let us through manually. Helpful guy who advised us to press the ‘Assustance ‘ button on exit if I experienced any problems.
Although NCP advertised Shuttle buses to Airport entrance every 10 Minutes none were evident after a 15 minute wait and we were forced to walk to the Terminal with 4 cases.
Excellent shuttle service back to Car Park on 2nd December but barrier control would not let me through on Vehicle Reg ID but the person answering the Assistance Button verified this and let us through
The method of pre-booking and making any changes we very efficient, so a few mixed feelings"
"Effortless"November 23, 2017
"Don't get confused and go into car park 5 instead of 4 as you get charged 4.90. Tried to return my hired car and went into wrong area . Drove around trying to get to the hire car place . The man at the gate told me that I had to pay to get out . Once I'd paid he didn't even check and opened the gate anyway . Which he could have done ."November 14, 2017
"Very handy"November 14, 2017
"Good signage easy to find car park 5. Plenty of spaces, good signage to help you find your car after journey. Didn't use bus to airport, preferred to walk. Good walkway with lighting, female travelling alone at night. Took 10mins max. Exit worked with reg.plate recognition. Ticket not required. Would definitely use again."November 8, 2017
"Booking was easy and followed sat nav to post code set and again ended up at the gates of no1 car park,this have happened before,then noticed sign post for no5 and proceeded to the gate then sat by the gate unable to get in, pressed bell no replies ok we was 10 to 15 minutes early so reversed back and till the hour then tried other side and again had to wait for someone to let us in,I thought this car park had number recognisastion and opened automatically obviously wrong found this experience so frustrating but otherwise ok it's cheap parking."November 6, 2017
"It’s a total breeze from booking, confirmation. Could not be simpler, and on arrival at the barrier “ hello Mr Robinson” shuttle bus every 10-15 minutes & minute trip to arrivals or departures"November 3, 2017
"Booking online worked really well. Number plate recognition issued the ticket on arrival and the barrier opened automatically on leaving. Walk was around 10mins from the terminal building."October 28, 2017