"Finding our way to and from it within the Birmingham suburbs might have been difficult without sat-nav, having stayed at the Yardley Travelodge the night before as it is only 3 miles away.We were fortunate that we got a seat on the shuttle bus. Others had to stand for the 10 minute trip. We waited 5 minutes without shelter for it to arrive (at 4.45am) and another 10 minutes while as many as possible were packed in and luggage stowed. It would help if they organised a proper queue or issued deli-counter type numbered tickets to avoid the unpleasantness of late arrivals pushing ahead of others who had been waiting longer. The return journey was better at the more civilised time of 11.30am on a Saturday morning.
The negatives have to be weighed against the fact that the price was less that £20 for a week's parking."
"Excellent service with very polite and helpfull staff, no problems whatsoever."February 17, 2008
"Your team gave an excellent service from start to finish and will be using you again. Many thanks."February 12, 2008
"Hi we found the parking part OK , value for money,
but on our return were horrified to see a queue of
at least 150 people waiting for your bus, it took
3 bus's and an hour's wait to reach our car as we had a 300 mile car trip we were not amused."
"I HAVE USED YOUR FACILITY ON MANY OCCASIONS AND I HAVE NEVER ENCOUNTERED ANY DIFFICULTIES. THE STAFF ARE POLITE AND HELPFUL THOUGH PERHAPS WHEN WE HAVE ENDURED HOURS OF PLANE TRAVEL WE MIGHT LIKE A LIFT WITH A CASE OR TWO. BUT ON THE WHOLE GOOD SERVICE."February 5, 2008
"Parked on Airparks 23-30th January, early morning start all went to plan, arrived back late evening, 5min wait for coach and back to the Airparks,very helpfull young lady who pointed us in the right direction to pick up car, failing to get our car started, once reported, was followed back to car and with a little help was on on way in minutes, very helpfully,will be useing them again."February 4, 2008
"Airparks were very freindly & helpful, & the transfer to & from the airport was spot on. Many thanks."January 29, 2008
"straight forward to get in and out"January 24, 2008
"Clear directions. Plenty of friendly staff. Efficient bus transfers. Would use again."January 21, 2008
"Efficient/good transport links to airport/pleasant service.
Only minor criticisms re booked as Purple Parking and so confused by only local references to Airparks. If informed this was so I did not register it. Also not easy to access/egress.
Overall very good value for money."
"To make it short and sweet, myself and members of my party found good service and the return transfer came within five minutes of waiting at the return point. I would use again if required."January 11, 2008
"A little far out but very efficient. When you are tired after your flight at least it was quick when you pick your car up. Coach could have been a little quicker to arrive at airport as there were a lot of people waiting for at least 10 minutes for it to arrive but saying all that 8 out of 10 for service."January 9, 2008
"this was the first time me and my boyfriend parked a car at a carpark for an abroad trip. We thought everything was really well handled, and car was looked after well. The price was cheap compared to other parks, which helped. Directions were well detailed, and got there with no problems what so ever. Would definately use this service again."January 6, 2008
"Very good service. Friendly helpful staff. Would use again."January 2, 2008
"Good directions to parking site. Booking in was quick but a waiting coach left as we were booking in and this resulted in a 25 minute wait for the next departuire. Bus stop at airport was right outside terminal.
On return we must have just missed the connection as there were only two waiting. Thw next coach came along about twenty minutes later. Collection of keys from reception was quick and car parked conveniently close to reception.
I would use again but service could be improved by more frequent bus service. An information board at airport indicating waiting time would be useful."
"Good all round service. Check in and car collection very prompt, courteous staff. Bus, although crowded managed to fit us on both ways."December 30, 2007
"I chose AirParks becuase of the price and location. No probs getting to the carpark (with my satnav) the staff were friendly anc curtious. Bus service is good even at 2am in the morning. The park it self looked safe and I would recommend to others if asked. Thxs."December 26, 2007
"Close to motorway, not too far from the airport. Helpful and friendly staff. Bus comfortable and timely. Would recommend"December 26, 2007
"The staff were all very friendly and helpful. I will definitely use this car park again. I will also recommend it to friends and family.
Thank you for such an easy start to my holiday."
"The carpark itself was in a good location and the transfer service was fine. After returning to the carpark after approx. 1 hour (our flight was cancelled due to air traffic strikes in Italy) we collected our car and came home. Upon enquiring how to claim our money back we were told that this was not possible since Airparks would be charged regardless of the fact we stayed for 1 hour, and not 4 days. We found this unsatisfactory and the person I spoke to on the phone was unwilling to tell us who to contact to obtain a refund given the circumstances. We will not be using Airparks again."December 24, 2007
"We found the instructions on how to find the car park were a little lacking and the day we went the signs directing to the car park were missing and in fact we drove past it but once we had found it the service we received was very good."December 20, 2007
"Friendly welcome, easy to find courteous driver everything as smooth as it could have been would be my first choice again at this price point."December 4, 2007
"Found the directions a bit difficult to follow but found it by asking a friendly local. All the staff I came into contact will were friendly and helpful apart from one gentleman who drove the bus to the airport who stood and watched me struggle to get my luggage onto the bus and into the compartment, but the rest of the service was efficient and I would use this car park again."December 1, 2007
"perfect, car was secure, easy drop off and pick up, hassle free and good value. will see you next time"November 27, 2007
"I found the driver both ways stand offish, we had 20 mins before the bus left instead of the 10 as on the clock on the wall, the bus was freezing. On the return trip the bus took quite some time to arrive, it was freezing and once again the bus door was left open for the whole time we were all sitting. I feel the service could have been a little better particularly if the drivers were on time and maybe had some customer relations training !"November 27, 2007
"Not the first time I have used Airparks. Very good overall - could use directions from the M6 too, because we had to divert that way due to problems on the M42.
Very polite and helpful when contacted by phone.
Will definitely use airparks again when flying from Birmingham."
"Very easy and efficient. My only comments are:
1. Provide clear information on your website about what to do/what will happen when you arrive at the car park, and when you return. Have a map of the airport showing the bus stop, departures etc.
2. You really need a bus shelter at Birmingham airport! Arriving from a hot country into winter, it's no joke to stand even for a few minutes exposed to the elements!"
"First time I have used this company for off airport parking at Birmingham. I was impressed that they, unlike most of the competition, did not charge a surcharge on the credit card booking, which was the initial reason I used them. The service was easy to use and the connection efficient. Excellent cost effective and reliable service, which I would use again and be glad to recommend."November 18, 2007
"Excellent service despite me giveing them the wrong keys and leaving a light on! And leaving something at the bus stop! All sorted with a smile. Wonderful."November 15, 2007
"Not the greatest for impression, the airparks reception could not find my booking from the reference i obtained from my confirmation. This meant i had to pay out an additional £50 cash on the day which i luckily had or i would of missed the transfer bus. However when i came back off holiday the car was in one peice. Still waiting on the refund!!"November 13, 2007