"seem less from start to finish"September 12, 2016
"Very good customer service"August 8, 2016
"Lawrence was a really helpful driver & the check-in staff were so friendly. Thanks Airparks, Birmingham!"August 8, 2016
"Very easy to use and will be using it again in the future . Would gladly recommend it to others too. All staff very helpful and polite - even at 6am in the morning ! Thank you once again ."August 4, 2016
"Although slightly hard to find, it was very well organised. The staff were friendly and helpful and helped us make the transfer to the airport quickly, and I was very impressed with the key collection procedure and how smoothly it all went."July 12, 2016
"Very impressed with the service"July 5, 2016
"Extremely helpful and informative staff, in which were willing to support every passenger with their luggage. The shuttle bus ran frequently. However my car was absolutely covered in mud when I picked it up, for reasons that I could not understand."June 28, 2016
"need more frequent bus service , waiting to long,especially if it is raining like it was on my return.but otherwise a good service."June 15, 2016
"Excellent service by all defiantly use your site again thankyou"June 2, 2016
"Very good service. Staff could be friendlier but good links to and from airport and good prices. The system to get keys etc works very well overall impressed."May 30, 2016
"Excellent,Practical and economical service!.Very Pleased...Thankyou."May 10, 2016
"Excellent service. Very quick and easy. Only had to wait about 10 minutes for bus and staff very friendly and helpful."May 6, 2016
"This company have really got it sorted using hi-tech systems to make the whole parking experience easy and customer friendly, from number plate recognition at entry to automated key collection on departure. For us easy to find, not too far away and great staff. Our preferred airport parking company of choice."April 13, 2016
"Fast and easy to use, no issues."March 31, 2016
"Unfortunately not a good one this time.
When dropped off at the airport we were advised to get back on the APH bus in the same location to be taken back to the car park - which we did.
However, no one mentioned there would be 2 busses going to different locations from the same stop, both of which are APH.
So on our arrival we went to the stop, took the APH bus and were taken to the car park to realise it was the wrong one. Something that must happen regularly as the woman in the car park said (in not so politely fashion) "you should have a big ticket not a small one, you'll have to get the bus back to the station and get the other bus".
This was another 15 minutes back to the airport, to wait for another 25 minutes for the next bus, for a further 15 minute commute to the right car park. Not what you want at 2:00am in the morning!
Other than that, the driving staff were great and the service was excellent. But the unhelpful woman at the desk and the fact we weren't told there were other parks (which cost us an hour) means it loses 3 stars. The ticket checking thing definitely needs sorting!"
"After a 20+ hour journey from Cape Town we got on the Airparks bus to collect our car. Tony, the driver was so helpful, both at the airport and the depot, nothing was too much trouble for him. We paid a fair price and got excellent service - thank you Tony."March 24, 2016
"Easy to find. Check in procedure simple. Our bus set off immediately and dropped us right outside departures. Return journey very quick. Only had to wait 10 minutes for the bus (Gave us a chance to get a cup of coffee). Key collection and car retrieval very slick.
Happy with the service and the price we paid."
"Thank you very much for doing such a good job (this morning at 0100). I (sole passenger) was collected unprompted and helped to get my car. The deposit staff during the afternoon, Wed, were very friendly and helpful."February 9, 2016
"Parked my car at Birmingham Airparks for 18 days. Whilst they offered the best price the service was the worst I'd experienced at any airport. From checking in to driving out, the system is time consuming, confusing and extremely frustrating.
Despite providing all information when booking online, you have to provide it again at reception when booking in - none of the self-service machines work, leading to long queues at reception. The transfer to the airport takes very long as it is quite a distance to the airport and traffic adds to the drive.
Upon returning to Birmingham, the pick up from the airport was slow and inefficient. Only one of their 2 buses was in operation and they clearly weren't prepared for large group arrivals (having had this information from the booking process). We waited for 45 minutes in the rain and cold. There were a few elderly customers waiting too who were offered no consideration whatsoever.
The buses are not big enough for luggage and people so waiting customers get turned away from pick up as soon as the luggage section is full. Upon arrival at the car park, we had to scan our ticket to gain access to a box with my key. This process is very confusing and instructions aren't very clear. When I scanned my ticket it opened a box with someone else's car key ... Not very good in preventing theft of your car. Finally got my key, found my car after a few minutes after being directed to the incorrect parking point and proceeded to the exit. When I reached the barrier, I realised I had to scan the ticket attached to my key ... This was so difficult to detach from the key that I had to switch my engine off, remove key and then scan the ticket ... All the while a long queue was forming behind me.
I will DEFINITELY NOT park my car here again. Thankfully we left loads of time on either side of checking in and collection as the system is inefficient and very time consuming."
"To keep it as simple as possible, I filled my petrol tank 2 days before arriving at Airparks Birmingham on 17th January
2016. I had not driven more than 70 miles when I arrived. We parked the car and handed in keys as we have done a few times before. Off we went on holiday for the week. Arrived back on the 24th late that evening. Collected keys and off we headed for home. A few miles down the Rd, my fuel light lit up bright orange. I had to look again to make sure I was looking at the correct gauge. Yes my tank was bone dry and yes I had to stop to put fuel in to get home. The following morning I contacted Airparks to complain. How could my tank be empty when I left my vehicle with a full rank the week before. The person I spoke to said it's impossible as there track log showed my vehicle had only been moved to be parked after I left it on the 17th. He was not interested in my complaint and said sorry there is nothing they can do. Funny thing is is that in order to open my fuel cap you have to have the keys, which they did. If it was forced open it would have bent the flap or broken the latch, there was no visible signs of any forced entry so the only other way is that some one who has access to my keys helped them selves to my full tank of fuel. Never again will I be using Birmingham Airparks parking.
My advice to all of you who do use them is to make a note of your mileage and fuel level.
Absolutely digusted that something like this happens in a supposidly secure place. Please guys if anything like this has happened to you, please write/report it as this type of theft needs to be stopped ASAP.
Not a happy camper
"When I called the office from the airport to arrange collection I was abruptly told I did not need to phone them for that.
There was then a long wait for the bus. Too many people for first bus. So then another long wait for second bus. They must have know how many people were returning at that time, so why not more busses?"
"From arrival to the car park to departure, I was extremely impressed with how smoothly the transfer to and from the airport was, the professionalism of the staff and security of the car park it self. The whole service was second to none."January 20, 2016
"Arrived swiftly dealt with and soon on way to Airport, did notice that car was looked at carefully and photographed and treated with care. On return wheels down on Runway to wheels on road 40 min well done Birmingham Airport and Airparks BRAVO..."January 20, 2016
"Good service"January 18, 2016
"It is a very cost effective service at the face of it but just don't have the customer service behind it. The buses leave the car park every 25 mins but not at fixed times so it is difficult to judge time to airport if you happen to just miss a bus.
Also, they don't tell you how long a bus waits before boarding for airport. My bus literally pulled up and off straight away. The lady checking me in wasn't encouraging me to get bus and just wanted to charge the £30 to get personal service. The timings of buses need to be a lot more visible but I feel they don't display this to charge the cautious traveller the 'personalised' option. Very disappointed with the customer service. Not helpful at all."
"Very efficient booking in and easy key retrieval, I will use Airparks whenever I fly from Birmingham."January 15, 2016
"Perfect service from arriva to departure. 100% will use the service again. Thank you."January 11, 2016
"A very efficient service with very helpful and friendly staff."January 8, 2016
"Everything went well on arrival and departure at the carpark"December 14, 2015
"Excellent service throughout the whole process very impressed with the return key pick up we were on our way home within minutes of arriving at Airparks we will be using again on our next trip away and highly recommend"December 11, 2015