"When I called the office from the airport to arrange collection I was abruptly told I did not need to phone them for that.
There was then a long wait for the bus. Too many people for first bus. So then another long wait for second bus. They must have know how many people were returning at that time, so why not more busses?"
"From arrival to the car park to departure, I was extremely impressed with how smoothly the transfer to and from the airport was, the professionalism of the staff and security of the car park it self. The whole service was second to none."January 20, 2016
"Arrived swiftly dealt with and soon on way to Airport, did notice that car was looked at carefully and photographed and treated with care. On return wheels down on Runway to wheels on road 40 min well done Birmingham Airport and Airparks BRAVO..."January 20, 2016
"Good service"January 18, 2016
"It is a very cost effective service at the face of it but just don't have the customer service behind it. The buses leave the car park every 25 mins but not at fixed times so it is difficult to judge time to airport if you happen to just miss a bus.
Also, they don't tell you how long a bus waits before boarding for airport. My bus literally pulled up and off straight away. The lady checking me in wasn't encouraging me to get bus and just wanted to charge the £30 to get personal service. The timings of buses need to be a lot more visible but I feel they don't display this to charge the cautious traveller the 'personalised' option. Very disappointed with the customer service. Not helpful at all."
"Very efficient booking in and easy key retrieval, I will use Airparks whenever I fly from Birmingham."January 15, 2016
"Perfect service from arriva to departure. 100% will use the service again. Thank you."January 11, 2016
"A very efficient service with very helpful and friendly staff."January 8, 2016
"Everything went well on arrival and departure at the carpark"December 14, 2015
"Excellent service throughout the whole process very impressed with the return key pick up we were on our way home within minutes of arriving at Airparks we will be using again on our next trip away and highly recommend"December 11, 2015
"Easy to find, helpful drivers (both ways) and efficient key collection."December 6, 2015
"We had been delayed by 24 hours, so had to pay an extra £7, which I did not think was excessive.
There was a bit of a shuffle to get the car keys, due to having to pay the extra, but it was easily sorted and the car was close by for collection.
It was especially nice to have directions sent a few days before we arrived, to ensure we found the carpark alright.
Everyone friendly and helpful."
Would use again
"Useful to indicate countdown time to bus arrival on return journey.
I would definitely use it again and recommend it to others. Easy to book and use."
"Booking was straight forward. Very good price. Comprehensive directions given. Parking and transport to the airport was efficient. Quick and easy to collect car on return. Only slight downside was a 20 minute wait for the bus back to the carpark, but there was a shelter with seats."November 18, 2015
"It was nice to have used this parking for the first time. Easy to find, reception staff good along with the key collection point good and well displayed. will use it again"November 16, 2015
"Top service, top price.
Will use again."
"Great"October 29, 2015
"Great service, although the driver on our return trip didn't help with cases and bags as did the outgoing driver, other than that very good."October 24, 2015
"Booking process simple; as was return journey from airport to carpark. Used Sat Nav on arrival to locate or would have been difficult to find, especially in the early hours of the morning. Automatic check in machines out of order which meant long queues to check in and we missed our 5 am bus link to the airport. Customers in front of us had lots of questions and seemed to take a long time to be processed. We had to wait an extra half hour and arrived at the airport much later than anticipated - giving very little time to get through security and board. If we hadn't printed our boarding passes in advance, the delay could have resulted in missing our flight. The parking at the airpark and locating our car after were both simple processes. Staff were polite and friendly at all times."October 22, 2015
"Airport Parking Shop website was easy, Purple Parking ( who were recommended by Airport Parking Shop) as a company is SHOCKING ! The parking on their website was advertised at £8.99 but when I booked it £15.99 was taken on the booking confirmation with no warning or option to change this.
I phoned Purple Parking to make them aware of the error which they were aware of and spent over 25 minutes on the phone at a national rate number, a complete waste of time, they were very helpful with empty promises but regretfully did NOTHING to sort out the overcharging. Hence I recommend Airport Parking Shop, but would definitely avoid using Purple Parking again."
"Easy, simple, fast, no problems, highly recommended."October 14, 2015
"very easy smooth service will use again cant fault it at all"October 8, 2015
"Good, efficient experience."October 5, 2015
"Simple,easy and good service."September 28, 2015
"I was very pleased with the service offered. Everything ran smoothly, staff were pleasant and helpful, the transfer buses were comfortable and I didn't have to wait very long. Coming from Worcester, the location isn't great but that's the only negative. Facilities at the parking area itself have been modernised."September 28, 2015
"First time I have used Airparks at Birmingham. I arrived by satnav and pulled over at my destination... I couldn't see the carpark (I was actually opposite the scrapyard next door) so an improvement might be to add some better/more signage to the front??? Also, in the paperwork it mentioned no toilet facilities! Which could be useful after a drive to get there - there are toilet facilities there, I didn't use them so can't comment on that, but could do with clarifying.
Easy drop off and indeed pick up. A+ will definately use them again."
"A long way from the airport and not so easy to find - only possible with Satnav. There did not seem to be enough buses. I was the last person able to get on the bus that was waiting in the carpark, others would have to wait 25 minutes (it may have been less but that was the schedule). On return waited 5 minutes or less for a bus."September 17, 2015
"Really efficient. The bus was prompt and the service was brilliant. Thank you for making our return easy."September 13, 2015
"Excellent, organised service. Will definitely use it again."September 4, 2015