Outstanding

Easy to find, excellent service on drop off and pick up. Would use again.

Report Review Posted by Mrs Rock, 15th May 2012 at 09:24pm

Excellent

No problems ,drop off and pick up worked well. Everyone curteous. Would use it again

Report Review Posted by Trevor Peake, 11th May 2012 at 01:46pm

Excellent

Hi,

The bus picking me up took quite a while, longer than quoted, to come but apart from that a very good service.

Many thanks
Nina

Report Review Posted by Nina Bridge, 10th May 2012 at 10:59am

Good

uninterested drivers who were more interested in chatting thamn looking after passengers on way out led to me getting into the wrong bus + fairly long delay, which was rather a pain. Ok on the way back

Report Review Posted by Robert Wieder, 8th May 2012 at 10:40am

Excellent

Good efficient service including bringing car to airport on return. Have used in the past and would use again for Heathrow parking.

Report Review Posted by Dave Speller, 5th May 2012 at 03:47pm

Good

Delivering the car and transferring to Term.4 was efficient and easy. The return was a massive disappointment. Just travelled for 20 hours rang their number at 18.40 to ask to be collected, couldn't get a signal in the terminal made the call en route to the bus stop at the end of the bus lane outside the terminal. "With you in 10 minutes" nearly 40 minutes later 19.22 the minibus with luggage trailer rolled up...I'd rung three times to ask where it was. Like it or not, slapping the word Business in front does suggets a quality service which I didn't get. The location off airport is fine, relatively easy to find, but I won't use them again because of the disastrous return experience. It was competitively priced too.

Report Review Posted by Ray Hughes, 1st May 2012 at 01:26pm

Outstanding

As before when it was Q Parking the whole experience was simple and straightforward from the moment we dropped the car off and when we returned and were collected from the airport terminal - just what you want after travelling. Have used this particular car park before and will most definitely use it again - please let us know of any discount vouchers available.
Many thanks

Report Review Posted by Mrs C Allen, 30th April 2012 at 12:57pm

Average

Checking in procedure and transfer to airport very efficient. However, very disappointed to find that my battery was completely flat and I was unable to start the car. On closer inspection this was because both the internal lights and the headlights were left on (despite a warning buzzer to indicate that the lights are on if the ignition key is removed). Although they resolved the issue with an onsite charger, the issue was compounded at a petrol station during my journey where insufficient charge in the battery put me in the same situation.

Would expect closer attention to detail. Will look at alternative car parks next time.

Report Review Posted by Gavin Simmonite , 29th April 2012 at 07:47pm

Average

Dear Sir/Madam,
I would like to noify you that on my return from business trip I have landed at LHT with hopes to get home asap
Unfortunatelly, When your driver has handled me my car key with the specified location I have been surprised. My car was nowwhere to be found. Initially the Purple car park personnel was also not very helpful. Nobody was able to explain the situation. I was just told to wait.
After some time my car was delivered and left for me. I have not received any explanation, or simple apologies.
For sure this is not quality of service expected by your customers.
I can only hope that this complaint will be used in constructive way to improve. Certainly I will think before booking once again with your company

Regards
Pawel Kurkiewicz

Report Review Posted by Pawel Kurkiewicz, 22nd April 2012 at 09:00pm

Outstanding

We had a good first time experience with using Heathrow Purple Parking: we had a 10 minute+ wait for the bus to leave on our way out to the airport, but had time in hand so that was not a problem.
We had paid the extra £10 for meet & greet on our return, so there were no delays on our return to Heathrow: the car with driver was in the allocated area when we exited the terminal building. Good value for money.
We will use the service again.

Report Review Posted by Hilary Mathison, 4th April 2012 at 11:55am

Outstanding

The service was seamless and provided everything that I expected from this service. Arriving at Heathrow late night tired and cold I found the process of getting back to my car smooth and quick. Thank you

Report Review Posted by Alison Goveia, 27th March 2012 at 07:38am

Outstanding

An efficient and well run service. I would definitely use it again.

Report Review Posted by Max Van Someren, 18th March 2012 at 12:40pm

Outstanding

Excellent service - smooth operation on both arrival and return.

Report Review Posted by Ian Ellis, 13th March 2012 at 08:34am

Excellent

Very efficient both on the way out and on our return. Didn't have to wait long once we had cleared customs and phoned. The only problem were the directions to get to it they were RUBBISH!! The map seems to show it on the opposite side of the road and it was quite a while before we could turn round because there were no U turns allowed on the A4.

Report Review Posted by Mr John E Hawkins, 6th March 2012 at 02:55pm

Outstanding

Excellent ! perfect timing with no waiting on start and end of journey. Friendly staff all the way.

Report Review Posted by MR J CHOUHAN, 28th February 2012 at 04:27pm

Outstanding

Excellent sesrvice - even when we tried to check in at the wrong site, there was no problem and our reservation was changed accordingly. Our car was waiting for us as we came out of the airport, with a very friendly and courteous driver. Couldn't have asked for more!

Report Review Posted by Joyce Leggett, 27th February 2012 at 10:20pm

Good

The instructions i.e the address to the parking I booked was a joke. Bath Road and no detailed directions. Bath road is very long so I spent about 30 minutes trying to locate it. I tried to phone the number provided in the conformation and this number wasn't working. Very stressful as this could have led to me missing my flight.
Once located the parking everything worked great and it was very cost effective.

Report Review Posted by Patrik Lagerstedt, 19th January 2012 at 07:47am

Outstanding

First time using this car park, i was very surprised how modern it is. Good location, fast checking process and reasonable priced. Overall an excellent car park. Will use it again in the future.

Report Review Posted by Karen Hon, 8th January 2012 at 12:19pm

Outstanding

I booked the car parking from 22nd Dec 2011 until 4th Jan 2012. I found the directions to the car park from the M25 excellent and found all the staff to be courteous and helpful. I was given a free upgrade to one way chauffeur service and my car was waiting outside the terminal after I had cleared customs. All in all an excellent service.

Report Review Posted by Colin MacGregor, 6th January 2012 at 02:57pm

Outstanding

I haven't used these facilities at Heathrow before because we normally fly from gatwick and use one of your associate companies. This was just as efficient and excellent a service and I would not hesitate to use again.
thank you

Report Review Posted by Ejner Knudsen , 6th January 2012 at 10:06am

Excellent

A good location with friendly and efficient staff. Free upgrade to valet delivery on return which worked well.

Report Review Posted by Derrick Gill, 28th December 2011 at 11:06am

Excellent

Booking was easy, and quick. Locating car park, dropping off car and shuttle to terminal was good and efficient. Pick up was disappointing; hanging about on a cold, dark wet evening away from main bus area was not so good, an uncomfortable place to wait for the shuttle that could have been 2 minutes or 22 minutes away, with no indication and a growing queue of passengers. In saying this I appreciate that the location problem lies with Airport Authority and not with Quality Parking.

Report Review Posted by Ross Evans, 20th December 2011 at 11:16am

Outstanding

efficient, friendly. Didn't wait more than 5 minutes at 10 pm for the van and the car was ready to go in front. I'll use them again

Report Review Posted by Nancy Graham, 11th December 2011 at 03:43pm

Outstanding

Simple & quick booking via website.
Easy to get to parking area by Heathrow.
Clean and tidy, paved and tarmaced parking area.
Simple and quick check-in and parking procedure.
Courteous staff.
Short time to wait for courtesy bus to/from airport.
Very good price.

Report Review Posted by Derf Mockford, 9th December 2011 at 12:02pm

Excellent

Transfers to Term. 3 started at 0400hrs so bear this in mind.
Otherwise all was excellent. Very easy transfer to airport and rapid collection even though we came back to a different terminal (5).
Quite cheap and only a 10 min drive to airport and easy to follow instructions off M4

Report Review Posted by Kevin Denney, 4th December 2011 at 04:49pm

Poor

The post code that I was given, sent me to another car park which I didn't know about until I tried to exit te car park and had a fee of £98 to pay which I'm not pleased about, so obviously I didn't use you service.

Report Review Posted by Piers Vine, 4th December 2011 at 11:11am

Outstanding

This was the first time we used Quality Airport Parking and we would definitely go with them again. The car park was easy to find with the directions given on their website and they have a very well thought out system of booking your car in, leaving it there and then one of their drivers dropping you off at the airport terminal. Great service.

Report Review Posted by Andrew Smith, 27th November 2011 at 12:15pm

Outstanding

I find Quality parking friendly helpful and good value for money. I will continue to check this car park for any future holidays.

Report Review Posted by Clare Roxbury, 17th November 2011 at 11:15am

Excellent

My reserved parking at the airport was fantastic. Very easy to find once I got to the airport, and fabulous regular bus service from the car park to the airport/vice versa. Highly recommended.

Report Review Posted by Allen Roberts, 14th November 2011 at 04:46pm

Outstanding

wonderful service would recommend to friends and family

Report Review Posted by Sally Martin, 8th November 2011 at 08:22pm

Excellent

Mainly a very good experience.

Lady on duty when we arrived - I know it was 4am in the morning but that is her job - she could do with being a little more friendly and polite and not so snappy!!.

Wait was a little long at the airport on the return journey.

Report Review Posted by ROSIE THORNETT, 2nd November 2011 at 11:01am

Outstanding

Excellent service. We were staying overnight at the Premier Inn right next door before flying out of Heathrow the next day. QAP staff let us delay using their free shuttle service until the next morning which was very helpful. Also very quick to pick us up from Heathrow Terminal 5 when we arrived home. No problems at all. Highly recommended company. I'll definitely use again.

Report Review Posted by David Keith, 31st October 2011 at 08:38pm

Good

Good prompt service on arrival, and quick transfer to the airport in around 15mins from arrival.

However, it took us an hour to get back to the carpark on returning because we had to phone the company and our phones had no charge - so after an overnight flight from S Africa via Cairo we had to find a place to charge the phones and only then make the phone call. This could have been circumvented if it was explained on admission to the car park - quite carefully.

Report Review Posted by Grant Rex, 31st October 2011 at 03:01pm

Outstanding

Very impressive, quick and efficient transfer both ways

Report Review Posted by Philippa Finch, 30th October 2011 at 11:34am

Outstanding

Excellent service and great location (it genuinely is within 10 minutes of Heathrow, or at least T3 which I used). We were immediately taken to the airport after dropping the car off and the bus was waiting at the bus stop when we arrived back - no delays at all. I felt that the charge was very reasonable, especially for covered parking, and the staff were friendly & cheerful. I will definitely use this company again for Heathrow flights.

Report Review Posted by Barry Elliott, 27th October 2011 at 02:56pm

Poor

I used the Q Park during my holiday abroad 18-25/10/2011. On my return on 25/10/2011 to terminal 1 at LHR, I phoned and informed the Office at 18.30. No courtesy bus arrived by 19.00 then I phoned again at 19.00 I was told that the bus would there soon. It eventually came at 19.15 after 45 minutes wait. My booking form says the transfers are on demand which take 5-8 minutes.
I would be interested in receiving the Company's comments. I am afraid this time they performed very badly and would be reluctant to use them again

Report Review Posted by Mr Ural Erdem, 26th October 2011 at 08:17pm

Outstanding

Greta service, quick turnover (this time) and ideally located. Much better than Purple Parking

Report Review Posted by Xavier Pierron, 24th October 2011 at 01:44pm

Outstanding

This is the 2nd time that I have used Quality Parking and I would recommend it to anyone who is travelling from Heathrow. The prices are competitive and the convenience is 2nd to non.

Report Review Posted by Nimm Jaegermann, 22nd October 2011 at 10:42am

Outstanding

Everything about it was excellent, very goocd service, quick pick up to get back to car, and car well looked after. Would definately use again and recommend service. Thank you.

Report Review Posted by Nigel Anderson, 18th October 2011 at 05:06pm

Outstanding

An excellent service. Having not used it before, I was not hopeful that it would be as good as claimed. But it was. No waiting around and fast, efficient, VFM service both arriving and returning. I would definitely use it again.

David Bill

Report Review Posted by David Bill, 18th October 2011 at 10:37am

Excellent

Excellent service, very professional and efficient.
My only issue was the address provided on my confirmation email was different to the address i had apparantly booked to stay at. I wasn't aware of this and used the postcode for my satnav to the parking. When i arrived i was told i wasn't booked into that site, but they would be happy to accept me there and refund the difference in cost to me, which made it easy for me.

Would definitley use the Purple Parking at Heathrow again, it was a very smooth operation

Report Review Posted by Leanne Green, 11th October 2011 at 02:45pm

Poor

I left my car with this company just recently (Sept 2011). The entry was efficient as was the transfers to and from the airport. However, my car was not ready when I returned to the depot, I waited a further 15 minutes for my car to be brought to the reception and then the reason fir the delay became clear - 3 new MASSIVE scratches on my door. I raised a complaint immediately - one month later and I have just received an abrupt email telling me the damage could not have possibly happened in the car park (on my life, it wasn't there when I dropped it off) and they are walking away from any responsibility. I have requested a discussion on this - not surprisingly nothing so far. So be warned - leave your car at your own risk, expect damage and don't expect for it to be rectified unless at your own expense. That's the most expensive airport parking I have ever had!

Report Review Posted by Kerrie Rowland, 8th October 2011 at 09:59pm

Excellent

Very convenient and well organised, close to terminals, would use again.

Report Review Posted by Natalie Kakish, 5th October 2011 at 12:21pm

Outstanding

The site is easy to find and quickly accessible from the motorway. The service was prompt and the parking site felt secure. We flew out of Terminal 4 at Heathrow & it took only 10min to access it from the site. The price was very reasonable for 12 days & we would not hesitate to use it again.

Report Review Posted by Mrs Sheppard, 28th September 2011 at 08:00am

Good

Easy to find, good check in procedure although the lady on the desk could have been happier in her work!

The wait for the bus to take us to the airport terminal was rather lengthy.

Report Review Posted by Dawn Staples, 25th September 2011 at 07:24pm

Excellent

Quality Parking Bath Road. Very organised and runs very smoothly, albeit we were travelling in and out in the middle of the day. Return at odd hours can mean a pick-up delay. Would definitely recommend.

Report Review Posted by Allan Morriss, 23rd September 2011 at 11:20am

Good

Reception was excellent as was the transit to the terminal. The service on return was not as good however. I followed the telephoning instructions after clearing baggage return, was serenaded by Frank Sinatra for about 5 minutes - and then the phone went dead. I tried again but again was told that all their staff were busy and 'your call is important to us'. It was important to me too! More Frank Sinatra. A further 5-10 minutes later a bus arrived having been summoned by another passenger who had been more fortunate than I. Once we arrived at Q-Park though, the collection procedure was very good. Overall a good service but let down by an inefficient communication system. Surely a dedicated phone line would not be asking too much.

Report Review Posted by Anthony Langmead, 19th September 2011 at 04:08pm

Excellent

Very good service as usual. However, there was a bit confusion and time consuming where traveling from car park to Heathrow in the morning time due to availability. I therefore had to rush to departure gate. That's the reason why I rated as 4,though I know it is unusual.

Report Review Posted by Masayuki Kumazawa, 19th September 2011 at 11:07am

Outstanding

Good easy to use service. Convenient location.

Report Review Posted by Michael Roberts, 13th September 2011 at 03:23pm

Outstanding

Excellent Service. Have used this company several times and always use them when catching flights to Heathrow as we often stay in the hotel immediately next door.

Report Review Posted by Denise Reece, 29th August 2011 at 08:04pm