Good

All went well until we went to stop 5 to await the bus back to the car park. A bus was waiting so we went to it to be told that one was for employees only and another would be along shortly. When it came along we were not allowed on it as it was for plus customers. The same thing with the next bus that came along. Then another for employees. After a 25 minute wait we were finally able to get on the bus. It was a just good that it was not raining!

Report Review Posted by Della Lomax, 15th May 2012 at 08:06am

Outstanding

Excellent service at a resaonable price. Had to wait a little while to be collected on return, but apart from that no problems.

Report Review Posted by Brian Addington, 7th May 2012 at 01:38pm

Outstanding

Excellent service!

Report Review Posted by Tom Auber, 24th April 2012 at 09:11pm

Excellent

Directions that I downloaded when booked were not very good (need a sat nav or you would not have found it.) Very efficient, had all our details ready. Mini buss drive about 15 mins. Drivers very helpfull. Pick up the same when we returned, our car was waiting. Very good I would use them again.

Report Review Posted by Lynne Perks, 23rd April 2012 at 08:19pm

Good

Efficient service, but return pick up would have been better without a 15 minute wait and a driver who did not instil confidence in his driving by harsh acceleration at every opportunity

Report Review Posted by Stephen Broomhead, 22nd April 2012 at 02:33pm

Good

Efficient service, but return pick up would have been better without a 15 minute wait and a driver who did not instil confidence in his driving by harsh acceleration at every opportunity

Report Review Posted by Stephen Broomhead, 22nd April 2012 at 02:29pm

Outstanding

We had to cancel our holiday due to ill health and therefore had to cancel our booked car park. It was refunded in full with no quibble, we will definitely use you again when we are able to travel again

Report Review Posted by Ann Roberts, 20th April 2012 at 12:28pm

Excellent

Was a nice hassle free experience. Our car battery was flat when we returned and someone sorted for us within 5 minutes so would definately recommend

Report Review Posted by Daniel Goode, 18th April 2012 at 06:44pm

Good

Overall the service and system is very good. Drop off was painless and the system they run there for parkinng and collecting car works very well. 40 minutes waiting for a minibus at Heathrow is, however, not acceptable. Whether it is the end of the Easter holidays or not, that is not my problem. I would use them again but they need more shuttle buses to and from the airport as after 20 hours of travelling I do not want to stand at a bus stop in the cold at Heathrow for 40 minutes!

Report Review Posted by Tom Podmore, 17th April 2012 at 05:32pm

Outstanding

Excellent service ,quick pickup and efficient car collection upon return, enough said .....

Report Review Posted by David Jones, 16th April 2012 at 05:55pm

Outstanding

Excellent value for money. Lots of mini-buses running regularly. Friendly staff. The driver who collected us from Heathrow on our return was helpful and caring.

Report Review Posted by Dr. Gregory Wilcox, 16th April 2012 at 10:30am

Good

the drop off was quick and efficient - bus was ready to go as soon as we sat down and the bags were loaded. The pick up, less so. I had phoned as soon as we landed. When we reached the bus stop one vehicle was full and there was a line of about 6 passengers waiting for the next. When the next bus arrived about 15 minutes later the orderly queue disappeared and it developed into a scrum for who could get their bags on first. As a result we were squashed out and the driver was not going to take us, but with forcefull objections he managed to fit us in, with one sitting on the front seat and one in the rear. The difficulty is that the loading of bags takes place in bus stop 26 whilst passengers are waiting in bus stop 27, so those towards the end of the queue get on first.

Report Review Posted by Janet Gibbs, 16th April 2012 at 08:58am

Excellent

Good car park, but a little far from the airport

Report Review Posted by Frances, 16th April 2012 at 08:25am

Outstanding

Would certainly recommend this airport parking. On our flight day there are been 3 accidents on the M4/5 and a lot of us arrived at Purple Parking with not too much time to spare but they got us to Heathrow (using a different route)in as quick a time as was humanly possible. On arrival back from our holiday they were excellent, waiting at the bus stop for us and straight back to our car.

Report Review Posted by Lynda Sowter, 11th April 2012 at 03:48pm

Excellent

I was very please with my parking experience at the purple parking. the directions were precise and the process they have in place for leaving and collecting vehicles is excellent. I will certainly be using them again.

regards

Caroline Symss

Report Review Posted by Caroline Symss, 10th April 2012 at 04:47pm

Outstanding

I found Purple Parking excellent, the instructions to get to the car park are well written and the booking in procedure quick,effortless and near to the airport. On the return I had the delivery service and again it was quick and effortless, I would recommend Purple Parking to anyone looking for a stress free start and finish to their holiday.

Report Review Posted by Jamie Bain, 6th April 2012 at 11:27am

Excellent

Compared to other Heathrow parking options Purple Parking was the cheapest for my 5 day park. The service was entirely satisfactory - arrival reception, transfers to the terminal and receipt of keys and vehicle on return all went smoothly and efficiently. Happy to recommend Purple Parking Long Stay.

Report Review Posted by John Holtham, 2nd April 2012 at 03:23pm

Outstanding

We dropped the car off at the car park all staff helpful when we arrived. Had to wait for a few minutes until a mini bus was available which was fine.
When we came back from our hol we did the meet and greet. Service was fantastic! Called them once we landed and by the time we got our luggage etc our car was waiting outside departures
Can't complain at all will be using them again and would recommend!

Report Review Posted by N Baxter, 1st April 2012 at 09:16pm

Excellent

Good friendly service and efficient

Report Review Posted by Robert Alan John Pardoe, 1st April 2012 at 09:36am

Excellent

As described, not as cheap as I would have liked but very efficient and well organised.

Report Review Posted by Steve Chilver, 19th March 2012 at 08:19pm

Poor

I left my car with Purple Parking to travel abroad for 4 weeks noting down the mileage on the clock.

I returned to find my car moved to another location and nearly 200 added to the clock. My car was turned to a personal use in my absence.

As if that was not enough the user or users are smokers and left smoke/cigarette odour in my car. I drove home in my car on Saturday 10/03/2012 with the odour stuck to my nose and throat. The same thing when I took my kids out for a drive on Sunday 11/03/2012.

I just returned home from the supermarket today 13/03/2012 with the same uncomfortable odour in my throat.

The fact that the smoke odour is still in my car 4 days after picking it up is an indication of the extent to which my car was put to personal use or smoking room!

Any lawyers out there to help me take these bastards to court for unauthorised use of my car and also endagering my/family health with smoke odour - as non-smokers?

Report Review Posted by Mr M Tijani, 13th March 2012 at 06:35pm

Outstanding

The usual excellent service from Purple Parking.
Minibus waiting for us outside terminal 3, car keys handed to us by the driver who delivered us to the car and even called his colleague who gave us a jump start for our flat battery at 0600.
Very good value for money.
Will definitely recommend.

Report Review Posted by Martin James, 12th March 2012 at 07:33pm

Average

On returning it took an hour grovelling to say I had landed to being picked up. The driver was rude, the journey packed and uncomfortable, the car parma poorly laid out making finding my car difficult and and some sweets had been stolen from my car. Doubt I will use purple parking again.

Report Review Posted by James Stretton, 12th March 2012 at 11:32am

Good

Satisfactory service. Certainly value for money.

Report Review Posted by Dr George Kallarackal , 11th March 2012 at 09:36pm

Poor

Came back to find parking money stolen (about £15) and items moved. Inside of back passenger door was scuffed- this was a two week old car where I have NEVER had passengers!

Report Review Posted by Allan, 2nd March 2012 at 10:30am

Excellent

We got really lost trying to find it & had to ask several times. Also called to get directions but the receptionist was not able to help. Once we got there everything was easy & convenient. Offer of free delivery of the car at the terminal was also a bonus - unfortunately I was subsequently charged for this, but have now been offered a refund. With the exception of the additional charge this has proved to be an excellent service.

Report Review Posted by Tarusha Nuttall-Smith, 1st March 2012 at 06:11pm

Excellent

We found the initial drop off and the then journey to Heathrow very good.On return it may have been extra busy and had to wait for two other buses to turn up.Handover at Parking very smooth,definitely use Purple Parking again.

Report Review Posted by Barrie Thatcher, 21st February 2012 at 08:47am

Average

We received a reasonable standard of service when we dropped the car off.

Unfortunately when we returned we had to wait for approximately 45 minutes in freezing cold conditions before we got on a bus. This is not exactly what you need when you have had a 13 hour flight and have been waiting in airports all day. I thought the idea of calling them upon our return was so that they could pick us up promptly and provide enough transportation for all passengers waiting. The bus driver did not apologise when he turned up and was frankly quite rude. Would definitely not recommend.

Report Review Posted by M McGarragh, 20th February 2012 at 12:40pm

Excellent

Very good value. Impressed with organistion at the car park. However we had quite a long wait at the airport on our return. I think an ETA (or a timetabled schedule) should be provided to customers when they phone on their arrival.

Report Review Posted by Graham Judd, 16th February 2012 at 05:47pm

Outstanding

EXELENT

Report Review Posted by Mr M Faridani, 13th February 2012 at 10:41am

Good

An otherwise efficient and friendly service let down by:
(a) confusing instructions about getting to bus stop 25 at terminal 1. Needs explanation about how to get to ground level - I suggest telling user to use the lift to egt to "level 0".
We spent some time traipsing around the underground passageways signed to "bus centre" before finding the lift. I know the fault lies with Heathrows signage, but your instruction could be clarified to account for Heathrow's shortcomings.
(b) confusing labelling of the business bus. We had carried and loaded our bags before the driver pointed out that this was the wrong bus. (we were not the only people to make this mistake)

Report Review Posted by Peter Redman, 11th February 2012 at 11:31am

Average

The carpark was easy to find and the staff exceptionally friendly - unfortunately it took a very long time 45 minutes to get to my car. I called after obtaining my bags and was told it would take about 10/15 minutes but the bus took over 25 to arrive, and then waited for another 10/15 minutes.....

Report Review Posted by Ann Blakeman, 9th February 2012 at 06:14pm

Excellent

Very friendly staff, despite it being 0630am and about 2 degrees! Very prompt pick up on arrival back. Buses were warm, transfer quick and a good service.

Report Review Posted by Fiona Bennett, 6th February 2012 at 11:10am

Outstanding

Great secure car park that is off the airport. Effective transfers to the airport terminal.

Report Review Posted by Ralph Wood, 26th January 2012 at 11:05am

Good

OK apart from having to wait for 45 minutes to be picked up from the bus stop in below zero temperatures.

Report Review Posted by John Speirs, 16th January 2012 at 08:15pm

Excellent

Very efficient service.

Report Review Posted by Tracey Walker, 6th January 2012 at 06:34pm

Outstanding

Very efficient service. Parked car and walked 30 metres to mini bus which was already waiting.Journey to the airport took about 15 - 20 minutes. When we returned we simply called them on the phone and were directed to a pickup point - mini bus arrived very quickly and took us to within 20 metres of parked car. Overall a very good service and have already recommended Purple Parking to my daughter who used them on a recent trip to the USA.

Report Review Posted by Terence Crew, 5th January 2012 at 02:06pm

Outstanding

I'd used Purple Parking before and found them very good. My recent experience using them has not changed my mind - very competitive in price, efficient and courteous. I would have no hesitation in using them again.

Report Review Posted by Julian Thomas, 15th December 2011 at 06:49pm

Outstanding

Easy to find, no hassle, recommended...

Report Review Posted by Lafayete Fantossi, 9th December 2011 at 01:02pm

Average

not very happy......credit card charged twice as seemingly, booking made twice, although had a phone call very soon afterwards confirming that one payment will be cancelled. When I arrived at purple parking, I was told that all bookings had been cancelled. They re booked me, but took credit card details again, so I am anxious to see exactloy what I have been charged for. Had to wait a long time to be collected on my return (45 minutes) and talking to,others, this was the norm.

Report Review Posted by Caroline Lyons, 29th November 2011 at 01:34pm

Outstanding

Our dealings with Purple Parking went smoothly; their staff were efficient and courteous and our car was delivered to us at terminal 4 promptly. I couldn't fault them.

Report Review Posted by Paul, 11th November 2011 at 08:30am

Outstanding

As before, a very good service which is easy to use and reliable. We parked at Purple Parking, the transport to Terminal 5 was easy and timely. We picked up the car at terminal 5 on return - it was waiting for us and exit from the car park arranged. Strongly recommended.

Report Review Posted by C M Sloane, 5th November 2011 at 12:03pm

Outstanding

Outstanding service

Report Review Posted by Ben Price, 31st October 2011 at 10:58am

Outstanding

The service was faultless - efficient and reasonably priced

Report Review Posted by Carol Wilmot, 24th October 2011 at 04:59pm

Excellent

Great service, a little expensive but did everything they said.

Report Review Posted by Kevin Miller, 19th October 2011 at 12:24pm

Outstanding

Very impressed. Easiest part of the journey by far.

Report Review Posted by Robert Paterson, 10th October 2011 at 11:35am

Poor

Shocking service, attendants rude and arrogant. The company should remember its not just about parking and pickups, customer care counts too.

Report Review Posted by Bruce, 5th October 2011 at 06:40pm

Excellent

Service was OK as usual. Little bit of a delay in being picked up, but I was arriving back at Heathrow at around 6:00pm, so the traffic was bad

Report Review Posted by M Griffiths, 29th September 2011 at 11:36am

Outstanding

excellent service, arrival dealt with efficiently and taken to airport quickly. Coming back the same. Have used before and will use again, every time.

Report Review Posted by Susan Drake, 28th September 2011 at 12:56pm

Outstanding

could not fault it

Report Review Posted by Anthony Williams, 11th September 2011 at 11:30am