Average

Arriving was fine: but the ticket given me by the entrance was 'cashier' so the auto plate recognition didn't work. This meant when I came back I had to go to customer services to get out, a further delay instead of the automatic exit, which was disappointing.

On return: I walked to the bus stop: as I was 10 feet from the bus stop at T3, the bus pulled away. That meant I then had a 15 minute wait..

I will think twice before booking the long term parking again. All the potential for convenience and customer service failed to deliver. Having said that, all staff were polite and friendly. Pity the bus didn't check its mirror for weary approaching passengers, though.

Report Review Posted by Sally Lenihan, 13th June 2011 at 03:40pm

Outstanding

Unfortunately, on the way to my hotel at Heathrow Central, on the evening before I was due to leave for my holiday abroad, my car suffered a major breakdown and had to be recovered to Plymouth. I telephoned the company and explained what had happened and, because I had taken the optional insurance cover at a cost of £1.99,the company refunded in full the cost of my parking for the whole of the two weeks I was away. I cannot fault the service and I am so glad I took this inexpensive cover.

Report Review Posted by Ian Lane, 1st May 2011 at 04:33pm

Excellent

I found the car park and the service perfectly adequate. If it had provided chocolate milkshakes on arrival I would have rated it best.

Report Review Posted by David Ross, 6th August 2010 at 10:09pm

Outstanding

Staff great, whole process worked well, and can't fault it. Thank you.

Report Review Posted by Paul G., 3rd January 2010 at 03:15pm

Poor

Outward journey:

Arrived at the car park on time, got on the bus, sat down.............on a damp seat!! Smelt like urine, good start for my trip.

Return Journey:

Arrived safely on the plane, got the bus to the car park, found my car, drove to the gate, machine didn't recognise my pre payment. Had to reverse from the gate to 'customer services'.

Staff member busy on the phone with a personal call. Explained that I had pre-paid, was told that computer system did not reccognise my car reg. (i'd thought that this was one of the security measures) Had to dig out my paperwork to confirm my pre-payment. Did so and returned to 'customer services'. Member of staff entered my reference number and issued me with a 'valid' ticket, I then escaped the car park.

How would io rate the customer experiance? What you you think!!

Report Review Posted by Shaun Browne, 9th May 2009 at 09:29pm

Excellent

I found the Heathrow Long Stay Parking quite cost effective and reasonably easy to use. The instructions could be more clear that you have to collect your car BEFORE presenting your parking ticket and other documents at the office prior to exiting, on your return.

Report Review Posted by Stephen Reader, 3rd May 2009 at 11:17pm

Excellent

Very good

Report Review Posted by David Draper, 4th March 2009 at 11:57am

Good

The car park was ok. However I found the drivers extremeley unhelpful and the directions to the car park were the worst I have ever had.

Report Review Posted by Ben Lukey, 27th February 2009 at 12:34pm

Outstanding

I found the parking easy to find and the staff very helpful especially when on our return in pouring rain and being absolutely drenched trying to find our car the staff helped us to locate it. Very impressed with their help.

Report Review Posted by Mary Morgan, 3rd November 2008 at 12:29pm

Excellent

First time I have used this car park.
1. Excellent
2. Good bus service...does what it says
3. Good value

By the way, the code underneath is orrible to read!!!!!

Report Review Posted by John Burbidge-King, 31st October 2008 at 11:14am

Excellent

The service was excellent, parking was easy, the buses ran on schedule but dropped off at the arrivals area. Good value for money

Report Review Posted by Stephen Haydock, 20th October 2008 at 07:42am

Good

Customer Service parking area was coned off due to building work, but with no clear directions where to park. I ended up parked on double yellow line on 'staff parking' slip road. Customer Service informed me there was a space next to building, but this was not evident when I drove by. Finding exit from staff car park was also not at all clear. I felt irritated to confront this situation straight off a long overnight flight.

Customer Service staff were very helpful and polite. Overall good car park though

Report Review Posted by Richard Malone, 3rd September 2008 at 10:30am

Excellent

Efficient and have used this car park in the past - I like the fact I do not have to leave my car keys

Report Review Posted by Jorge Sarmiento, 26th August 2008 at 02:41pm

Excellent

Good service. Cheap and no problems. Quick connection buses too - even at midnight.
Only minor issue that it was very dark in the carpark on return (at night) - actually struggled to find the car for a few minutes. More lighting would have helped.

Report Review Posted by Jim Honeywill, 26th June 2008 at 11:37am

Good

Process for booking was straight forward and clear, athough I'm unsure if you recieve any form of discount for on-line booking so it would be good to know this.

Location is good and the bus service was ok as well.

We were confused on the process, as the e-mail documents talk about handing over the voucher at the car park, where if fact, you collect your ticket and I take it through some form of ANPR system, your car is verified when you leave. It would DEFINATELY help if you cleared this up.

Overall, we were happy with the service and would use the car park again.

Report Review Posted by Gregg Castree, 12th May 2008 at 04:34pm

Excellent

Good efficient service.
We left from T1 but arrived at T5. It was not obvious how to get to T1 Parking Express parking from T5 and ground staff did not seem to know. A phone call to the PE helpline number produced a minibus and a driver who was so helpful he deserved more of a tip than I was able to give.

Report Review Posted by Nigel Appleton, 9th April 2008 at 10:44am

Average

Frequency of the busses both from and to the car park was very poor. It was really infuriating to see bus drivers waiting to depart for a considerable amount of time in view of many customers waiting at the collection point. Many customers on our departure date phoned the customer services phone complaining about the delay. Drivers do nothing to help with luggage. Experience in the US was totally different.

Report Review Posted by Mahon Devereux, 4th April 2008 at 11:05am

Excellent

can't fault, no problems and very smooth. would have only been better if it was free!

Report Review Posted by Max Elwell, 1st April 2008 at 10:21pm

Outstanding

We pre-paid and booked online. It was a doddle. Arrive, take a ticket, park and catch the bus. On return the same, bus to the car and drive out. No I.D. or anything reqiured, just put the ticket in the machine and away you go. Clever stuff !!

Report Review Posted by John Poole, 17th February 2008 at 10:43am

Excellent

Easy to find, easy to park, buses ran on time, easy to get out of the parking bay to the motorway

Report Review Posted by Mr I & Mrs J Mackay, 21st January 2008 at 11:21am

Excellent

WAS UPGRADED TO BUSINESS PARKING AS ORIGINAL CAR PARK FULLY OCCUPIED. COLLECTION BUS WAS LONGER COMING TO PICK US UP THAN EXPECTED. CHECKOUT PROCEDURE CLEAR QUICK AND EFFICIENT. SIGNS TO M3 FROM CAR PARK NOT CLEAR DUE TO ROADWORKS.

Report Review Posted by J R CHAPPELL, 13th January 2008 at 05:14pm

Excellent

When we arrived, having pre-booked, Parking Express was full. However, we were provided with an upgrade voucher for Pink Elephant and had no problems with their service. The only issue is the time taken to get between the car park and the individual terminals due to the traffic chaos in the terminal area. BAA needs a good, hard kicking in this respect.

Report Review Posted by Roger Newenham, 9th January 2008 at 01:28pm

Excellent

Parked here over the festive season. The car park is close to Terminal 1, which I used, the bus transfer seems to be frequent and efficient, the drivers helpful and courteous, and the entry-exit process quick and easy, even with pre-pay. I regard it as good value.

Report Review Posted by Derek Louw, 7th January 2008 at 06:56pm

Poor

I booked via Park and Go 3 days before I was due to park and they failed to email the parking voucher to me in time, leaving me with a nervous wait to see if I would be charged again on leaving the car park.

On top of this, the car park that I had pre-booked was full and I got moved to another car park.

Altogether a very poor experience.

Report Review Posted by D Cox, 7th January 2008 at 11:17am

Good

I pre-booked. The car park was full. I was only communicated this on arrival, which caused a delay in having to upgrade. I would have thought it more sensible to honour pre-bookings and stop the turn up and park people.

Pink Elephant were a joke. Couldn't park in the zone specified so wasted time driving to find a space. Buses clearly not big enough for amount of people and luggage. Bus stop is in a smoking area at Terminal 2 which is awful. Trying to get out of the car park was a chore as they claimed to have no record of me, and then did. Painful experience.

Report Review Posted by Steve Patrick, 6th January 2008 at 11:53am

Good

We arrive to find the car park full - don't know why they couldn't email us in advance to tell us this. Anyway the good news was we were upgraded to Pink Elephant which is much nearer the airport and with a much better bus service.

Report Review Posted by Jonathan Hyams, 6th January 2008 at 11:06am

Good

I didn't receive the voucher before I left but I suppose this wasn't a big problem - My main complaint is that the signage to the car park was not great and then we got there we were told that they had over booked and we had to go to the Business car Park - It would have been helpful to have had a phone call that this was going to happen as luckily we had left enough time to check in - but we still got a bit lost going to this car park

Report Review Posted by Catherine Henderson, 3rd January 2008 at 12:20pm

Outstanding

Very impressed with your helpful staff who offered to move our luggage in the go cart and also the man who explained how our ticket was registered to our car and how to exit the car park.

Happy Christmas and to all the staff

Report Review Posted by MARGARET PRICE, 22nd December 2007 at 01:35pm

Outstanding

Heathrow - service was Excellent

Report Review Posted by Tony Seymour, 19th December 2007 at 05:03pm

Excellent

I was travelling from T4 and there was no wait at all for the coach to the terminal and about a 5 minute wait for the return trip.

Report Review Posted by Peter Welford, 17th December 2007 at 11:01am

Excellent

OK

Report Review Posted by Stephen Coles, 15th December 2007 at 09:08pm

Outstanding

Excellent in every way. The vague direction signs to the exit have been improved but even more would be welcome. It needs to be emphasised that number plate recognition now means that it is not necessary to visit 'customer services' before leaving the car park. This facility makes the time taken to depart even shorter.
We use this car park every time we use Heathrow.

Report Review Posted by Ian Kindon, 15th December 2007 at 11:06am

Outstanding

The Parking Express car park was easy to find, signs as to where to park where clear and the shuttel buses to the terminals came within the stated periods. Payment vis pre-paid voucher was very simple and quick. Overall a very good experience.

Report Review Posted by Alan Evans, 14th December 2007 at 03:47pm

Good

A good service to the airport, but waited over 15 minutes for a bus on the return journey.

Report Review Posted by Adrian Evans, 12th December 2007 at 05:24pm

Excellent

Very easy to find and transfers to terminal quick. Good value for money

Report Review Posted by David Holeyman, 10th December 2007 at 08:19pm

Outstanding

This is the second time I have used Parking express. Excellent location - fantastic service on both occassions. Like many I mislaid the entry ticket and could not find it on my return, the lady at customer services just replaced it validated the ticket and I was able to leave easily.

5 stars from me - not the cheapest but close to the airport for easy access.

Report Review Posted by Paul Ebsworth, 10th December 2007 at 03:47pm

Outstanding

All excellent.

Report Review Posted by David Scott-Malden, 7th December 2007 at 11:09am

Excellent

Parking Express worked fine. I have used them many times and apart from sometimes having to wait longer than one would like for a bus it works.
However park and Go did not send the booking voucher and had to be chased for a fax copy as I was leaving for the airport. However that is the first time they have been a problem and I have used them several times.

Report Review Posted by Paul T Trinder, 5th December 2007 at 11:15am

Excellent

The main worry with arriving at most airports (but Heathrow in particular) is how long it is going to take to get to the car parks. When to allow extra time for the rush hour, bank holidays, etc and how long to transfer from park to terminal.
This time was fine as we were arriving early, i.e. 6.00 am.

Report Review Posted by Stuart R. Leam, 4th December 2007 at 02:56pm

Outstanding

Convenient, easy transfer and great value for money. I use it regularly and recommend it to friends

Report Review Posted by Paul Mannering, 3rd December 2007 at 08:36pm

Outstanding

Car park was first class. Buses arrived promptly both ways. Only slight complaint was that the driver started driving as soon as we got on - before we had stashed our suitcases and sat down - this was a little hazardous.

Report Review Posted by Philip Crane, 22nd November 2007 at 04:53pm

Good

Very good location and quite easy to find. Shame the bus got caught up in traffic around Heathrow because there are no bus lanes. On the way back we hadn't been told how to get out of the car park having paid online already, so tried putting various cards and tickets into the machines and had to hit the help button to be told to go to the reception desk at gone midnight to get out. But all in all now that we know the procedures we'd happily use it again, good value for money.

Report Review Posted by Fiona Douglas, 17th November 2007 at 11:29pm

Poor

Awful experience. PArking Express tardy bus-service only just got us to the terminal on time, despite our early arrival.

Report Review Posted by AJ HES, 17th November 2007 at 05:31pm

Outstanding

We have used Airport parking Express a couple of times and have always had a positive experience.

Report Review Posted by W. J. S., 16th November 2007 at 02:24pm

Excellent

We chose to book Parking Express because we have used them regularly at Gatwick airport and have never had any problems, having always found the buses regular and courteous. Heathrow prove to be no exception. Particularly like the way the entrance/exit reads the ticket efficiently with no need to get out of the car or put in credit card (we always pre-pay). However, the signs to Park Express could be clearer at Heathrow.

Report Review Posted by Denise Shelley, 14th November 2007 at 11:13am

Good

Very good car-park, easy to find the appropriate area to park in and a good and reliable bus pick-up to the terminals. My only reservation is the time it takes to pick-up from the terminal. I was left waiting alone at the under ground bus stop at Terminal 1, late a night for quite a while before a bus arrived - not ideal for a lone female traveller... But having said that, the driver took me straight to my stop in the car park becuase I was the only one aboard!

Report Review Posted by Dr Annalisa Alexander, 13th November 2007 at 01:02pm

Outstanding

This is the second time I have used airport express parking and am satisfied both times. This time actually we missed the original flight and they let us take the car ouit to go home and caome back next day for the rebooked flight. Wiull use it again.

Report Review Posted by Akhil Kapoor, 13th November 2007 at 11:59am

Excellent

There are four things that I look for with respect to airport parking:
1) Accessibility. I found the airport parking area quickly and easily as I approached from the M25
2) Frequency of transfers to and from the terminal building. A connection was available within 15 minutes in both directions
3) Cost which needs to be reasonable and I found the cost of parking to be very reasonable for my stay
4) Security. I felt that Parking Express would be a safe place to leave my car

Report Review Posted by Dominic Paes, 12th November 2007 at 10:35pm

Excellent

This is the third time we have used this car park at Heathrow. The booking process is easy and the car park not too difficult to find - although we do think the entrance for cars is a little hidden on the left hand side - once we drove past it before seeing the sign for Parking Express. The buses to Terminals 1,2,3,and 4 are efficient and run regularly. All in all we feel this car park offers value for money coupled with regular transportation to the four Heathrow terminals.

One small point, if you book in advance we wonder why you cannot just drive out after putting your ticket in the machine without first having to stop off at the office on the way out. This is just a minor quibble.

Report Review Posted by Catherine Ann Inkpen, 12th November 2007 at 03:01pm

Excellent

Always used this car park when flying for personal reasons. Never had any problems though have often had to have exit ticket validated rather then it working at the barrier straight away. This is even when having booked weeks in advance!

Report Review Posted by Steve Patrick, 12th November 2007 at 01:38pm