Heathrow Maple Parking Meet and Greet Terminals 2-5

Directions

Please see your confirmation email for details.

Terminal 2:
Leave the M4 at Junction 4 (or if you're coming from the M25, leave at Junction 15). After passing the tunnels on Tunnel Road, heading into Heathrow airport, follow the signs for Terminal 2 Short Stay Car Park. Take the right-hand lane and pass under the 2.2M height restriction. Follow signs for ‘Level 4’ and ‘Off Airport' and keep right. Take a ticket from the furthest right-hand ticket barrier, which you will need to hand over to the driver. Drive straight forward following signs for ‘Off Airport Parking’. Park in one of the ‘Off Airport Meet & Greet’ parking bays in rows A or B. Hand your keys and parking ticket to the Handover team, located in the lift lobby.

Terminal 3:
Leave the M4 at Junction 4 (or if you're coming from the M25, leave at Junction 15). After passing the tunnels on Tunnel Road, heading into Heathrow airport, follow the signs for Terminal 3 Short Stay Car Park. Take a ticket from the barrier, which you will need to hand over to the driver. Drive up to level 4 following signs for ‘Off Airport Parking’. Park in one of the ‘Off Airport Meet & Greet’ bays. Hand your keys and parking ticket to the Handover team, located in the lift lobby.

Terminal 4:
Leave the M4 at Junction 4 (or if you're coming from the M25, leave at Junction 14). Follow the signs to T4. When you arrive, just follow the signs for Terminal 4 Short Stay Car Park. Take a ticket from the barrier, which you will need to hand over to the driver. Drive down to level 2 following the off-airport and parking signs. On level 2 follow the road to the left, drive to the end of Row F and park in one of the designated Off Airport Meet and Greet parking bays.

Terminal 5:
Leave the M4 at Junction 4 (or if you're coming from the M25, leave at Junction 14). Follow the signs to T5. When you arrive, just follow the signs for Terminal 5 Short Stay Car Park. You'll come to a ramp, drive up it and keep to the right. Drive under the yellow height restriction, keep left and follow the signs for Short stay Level 4. You'll see Avis signs, follow them until you come to a third set of barriers, you just need to take a ticket and drive through. Park in one of the designated Off Airport Meet and Greet parking bays. Hand your keys and parking ticket to the Handover team, located in the lift lobby.

Arrival procedure

Please check your confirmation email for details.

Once you've parked your car and unloaded your luggage, please lock your car and check your car in with a member of the Handover Team. The desk is located in the lift lobby. Please make sure you have your booking reference and return flight details ready to give the driver.

Your car will be photographed and taken to a secure car park by the experienced driver, whilst you walk to check-in which is 2 minutes away.

Return procedure

Please check your confirmation email for details.

You don't need to call the car park on your return unless your return flight has changed. If so, call Maple Manor on 01895 544 382 and choose option 1 to let them know.

Terminal 2:
Exit the arrivals hall, turn left and follow the signs for the Short Stay Car Park. Take the left-hand set of lifts up to level 4 (the first set of lifts don't stop on level 4). Your vehicle will be returned to the "Off Airport Meet & Greet" parking bays.

Terminal 3:
Exit the arrivals hall, turn left and follow the signs for the Short Stay Car Park. Take the lift up to Level 4. Your vehicle will be returned to the "Off Airport Meet & Greet" parking bays.

Terminal 4:
Exit the arrivals hall, turn left and follow the signs for the Short Stay Car Park. Take the lift to the level 2. Your vehicle will be returned to the "Off Airport Meet & Greet" parking bays.

Terminal 5:
Exit the arrivals hall, turn left and follow the signs for the Short Stay Car Park. Take the life to level 4. Your vehicle will be returned to the 'Off Airport Meet & Greet' parking bays.

Please have the card that you were given on arrival to collect your keys from the Handover team. If you do not have this then they will need to see and take an image of your passport, which must match the booking name.

Security

your car will be stored in one of Maple Manor's secured car parks. All of the car parks are surrounded by a fence and are either manned 24 hours, have CCTV in use, or have dedicated 24 hour security patrols.

Disabled facilities

Maple Manor welcomes bookings from owners of specially adapted vehicles. However, please know that this must be by prior arrangement to ensure availability of appropriately-trained drivers.

Additional information

When you book, you'll be asked what time you'd like your chauffeur to meet you. Please make sure you leave enough time for your chauffeur to check your car for damage. It will only take a few minutes, but if you don't leave enough time, this may affect any claim you later make for damage.

It's your responsibility to make sure that your vehicle's road tax is valid, it holds a valid MOT certificate and is roadworthy. If your car isn't legal or safe to drive, Maple Manor won't be able to drive it to the car park, and you also won't be able to get a refund.

If you park for longer than you booked, you'll be charged at a rate of £20 per day.

If you get back early, call Maple Manor as soon as you can. They need as much notice as possible to get your car ready so you aren't kept waiting. You won't get a refund for any unused parking time.

Maple Manor can only take cars that fit into a standard size parking space, which is 2.4m x 4.8m. You'll be charged extra if your car is too large. Minibuses and vehicles with 8 or more seats can't be taken for Meet and Greet services and will cost extra for other packages. To see if Maple Manor can take your vehicle, call the provider directly prior to booking.

Try to meet your driver at the arranged time. If you are late, the airport will not allow your driver to wait for you, so your car will be returned to the car park and you will be charged for additional parking.

As the car park constantly monitor flights, they will return the car to the terminal you are landing to.