Excellent

This is the fourth time I have used this parking system and I have been very pleased with the service.

Report Review Posted by Tudor Lloyd Thomas, 20th January 2012 at 04:16pm

Outstanding

Very happy with the service received from the first phone call when arriving at the airport to collecting the car on my return. I could not have asked for anything better.

Report Review Posted by Faye Cresswell, 1st January 2012 at 01:03pm

Excellent

Meeting and return of car worked very well, BUT for the second time in 15 months, because my car is a Toyota Prius, Aardvark seem incapable of starting the car to bring it back. Both times they told me the battery was flat so they disconnected and charged it up. The car is new and I know there is nothing wrong, but they fail to go through the correct starting procedure, which is 1)Put foot on brake, 2) press ignition with foot still on brake, and it will start. Any other combination gives feel of "dead" battery.
The consequence is some electronic loss of information, such as trip recording, which is frustrating. Therefore, I have to downgrade from a 5 to 4 the rating.

Report Review Posted by Owen H Edwards, 21st April 2011 at 12:23pm

Outstanding

This is the forth time we have used Aardvark meet and greet, and yet again supereb service. no waiting around there to take the car when we arrived at airport, and a quick call when we landed and there they where waiting for us, would highly recommend them to everyone, will use them again and again, good value for money.

Report Review Posted by Graham Keen, 1st March 2011 at 02:07pm

Poor

A robbery. I arrived to Heatrow as planned on Dec 18th and my flight was cancelled. I took my car back and was re scheduled on a flight on Dec 22nd, but Aardvark would not take my car back. So I paid for 18 days of parking (Dec 18th-Jan 4th) and because they took my car for 3 hours I lost all my money. Although I offered to pay an additional amount on the 22nd for the second handling of my cr they simply refused. In summary, I paid 115 GBP for 3 hours parking. Their lack of sensitivity with the passangers affected by the snow is simply incredible. Will not use them again in my life

Report Review Posted by Javier Velilla, 5th January 2011 at 11:25am

Outstanding

Excellent both in departure an arrival. Location of the parking in Terminal 3 cannot be better. Very good job

Report Review Posted by Javier Velilla, 4th January 2010 at 10:07am

Outstanding

This is the second time we have used Heathrow Aardvark Meet and Greet, and I have to say that this element of our journey was the very best. They were speedy, polite, patient and did exactly what we hoped they would. On a Christmas long-haul trip when our flight was cancelled resulting in us losing a day of our holiday, and when our return flight was held up for more that three hours, all we can say is 'Well done Aardvark, you were great!'

Report Review Posted by Velda Beach, 2nd January 2010 at 11:28pm

Outstanding

I regularly use meet & greet services at Heathrow, this was the first time using Ardvark Meet & Greet. Their service was excellent they arrived to pick up my car just as I got to Terminal 1, on my return they were again waiting for me, First class, I shall definately be using them again.

Report Review Posted by Peter M Jones, 11th May 2009 at 06:06pm

Outstanding

Clear directions, hassle free and a prompt service both on the way out and when we returned. I would use this service again.

Report Review Posted by Peter Flynn, 25th April 2009 at 09:14pm

Outstanding

Fantastic Service. We phoned them 10 minutes before arriving at Heathrow and they were waiting for us to collect our car at the drop off point. On our return, we again phoned as we cleared customs, and we waited no longer than 2 minutes after we got out to the drop off point. We would definitely use this service again. The whole changeover is done in 30 seconds flat and you're off.

Report Review Posted by Michelle Ramiro, 22nd April 2009 at 02:00pm

Good

I thought the service was very efficient, my only suggestion is that they start at 3:30 instead of 4am.

The BA flights go at 06:20 so check in is a little tight

Report Review Posted by Ricky Hull, 20th April 2009 at 12:19pm

Excellent

Very pleased with service of FHR on outbound journey. Service was not as good on the return. Had to wait for car for about 20 mins. Plane was few minutes early but I dont think they expected us to clear luggage hall as quickly as we did. On the whole though it was good.

Report Review Posted by Mrs J O'Sullivan, 16th April 2009 at 10:37am

Outstanding

Meet and greet were waiting for us both arriving and departing.

Very efficient and courteous - first class service.

Report Review Posted by Graham Crawford, 3rd March 2009 at 05:33pm

Outstanding

We used Meteor Meet and Greet for a recent trip from Terminal 5. I was really impressed by:

- the ease of the whole thing (booking it, dropping off the car, collecting the car)
- the politeness and efficiency of the staff
- the price:only a smidgeon more than paying for a park-and-ride.
I'll definitely be recommending them to others.

Report Review Posted by Lucy , 2nd March 2009 at 08:04pm

Excellent

excellent service, both for collection and drop off

Report Review Posted by Christopher Cope, 2nd March 2009 at 12:34pm

Poor

Not very happy as I had to wait over 30 minutes for my car after a long haul night flight. Rang to advise arrival when waiting for baggage

Report Review Posted by Donna Phillips, 2nd March 2009 at 10:47am

Outstanding

The service provided by Aardvark was excellent. They were prompt, curteous and efficient with the car warmed up and waiting for us on arrival home. They called us in the arrivals lounge as they were worried as to our whereabouts. Other customers had already contacted them and collected their cars. We will certainly use them again.

Report Review Posted by Glenn Spencer, 22nd February 2009 at 02:45pm